BSOD only when i shutdown or restart the computer - new install


  1. Posts : 5
    Windows 7 64-Bit
       #1

    BSOD only when i shutdown or restart the computer - new install


    I have followed all the rules and attached the results of the SF Diagnostic Tool.

    My new laptop runs fine but when I shut it down or restart it, I get the blue screen and when I start the computer again it tells me that Windows was not shut down properly. It was running fine for approximately 2 weeks.

    The only two things that I have installed the past few days were CCleaner and iTunes. I tried to uninstall both to no avail.

    I know it could be worse and the system could me crashing while running, but this is still a huge annoyance and affects my operation with it.

    Thanks for any help you can offer. I came here first instead of trying all the other shenanigans people suggest with sweepers and such.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Probably an issue with your SSD.

    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\USER\Downloads\SF_23-06-2013\062313-23415-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    Machine Name:
    Kernel base = 0xfffff800`03013000 PsLoadedModuleList = 0xfffff800`03256670
    Debug session time: Sun Jun 23 19:47:00.045 2013 (UTC + 6:00)
    System Uptime: 0 days 0:10:18.388
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ............................................
    Loading User Symbols
    Loading unloaded module list
    ...........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck F4, {3, fffffa800b6e7b30, fffffa800b6e7e10, fffff8000338f350}
    
    ----- ETW minidump data unavailable-----
    Probably caused by : gogel.exe
    
    Followup: MachineOwner
    ---------
    Is the firmware for your SSD up-to-date?

    Check for one and see if the stability returns.

    Start up

    Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
    Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
    How to Change, Add, or Remove Startup Programs in Windows 7

    SFC /scannow to check windows for corruption:

    How to Repair Windows 7 System Files with System File Checker
    1. Click Start
    2. In the search box, type Command Prompt
    3. In the list that appears, right-click on cmd.exe and choose Run as administrator
    4. In the command window that opens, type
    sfc /scannow
    and hit enter.
      My Computer


  3. Posts : 5
    Windows 7 64-Bit
    Thread Starter
       #3

    Hi thanks for the response.

    Samsung 830 SSD is up to date with drivers and such.

    The scan resulted no issues.

    What next?

    Thanks.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Do you mean the FW was already updated or you did after my first post
      My Computer


  5. Posts : 5
    Windows 7 64-Bit
    Thread Starter
       #5

    The SSD was already the latest and greatest before I posted here.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Ok, did you perform the start up changes?
      My Computer


  7. Posts : 5
    Windows 7 64-Bit
    Thread Starter
       #7

    I did so and no change. The blue screen only happen when the computer is shutdown or restarted.
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    Upload the new dumps?
      My Computer


  9. Posts : 5
    Windows 7 64-Bit
    Thread Starter
       #9

    Here are the new dmp files
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    I found gogel.exe in koolkat77's post. As per gogel.exe - VirSCAN.org , it is a virus. So better you perform some virus checks.

    Scan the system for possible virus infection with the following programs.


    Also, Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.

    1. Right click on "my computer" icon and click "manage" on the context menu.
    2. It will open the "computer management" window.
    3. Select "Device Manager" in the left pane, It will list all the existing devices up.
    4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
    5. Select one Intel device item under it, right click, uninstall.
    6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
    7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 02:14.
Find Us