Trouble at startup

james cullen · 23 Jun 2013

Hello good people,

I'm having trouble at computer start up.

At stsrt up the computer is running through all it's stuff before loading windows and when it gets to the black screen that shows "Verifying DMI Pool Data.................." there is a return and then this message "Detecting DRAM size" then the machine restarts and goes through this exact scenario three times, then on the fourth, Windows loads and away we go although the machine is laggy and slower.

This has just started to happen, usually when the Verifying DMI POOL DATA appears there is a cursor return which blinks and then Windows loads.

Does anyone have an idea on what might be happening in this instance?

Thanks for your help

James

OOPS, sorry about the thread title

Vir Gnarus · 24 Jun 2013

I noticed you had a single crashdump from a BSOD that was dated today. I took a look and it does match up with my hypothesis. It crashed because an I/O device (most often the system drive) reported an I/O error and could not complete the intended operation.

This somewhat coincides with the sluggishness of the system and the difficulty starting up. The drive is experiencing unusually high error rate, and is repeating I/O requests over and over in an attempt to succeed.

I notice you have an OCZ drive or two. OCZ has a notorious reputation for being very unstable in comparison to other competitors in the SSD industry. When you buy from them, you are getting only speed, no reliability. Keep that in mind. If you want to go for reliability, Samsung, Intel and Crucial are top notch in that arena (avoid Sandforce controller drives). MLCs (Multi-Level Cell) drives are also more reliable and last longer than TLCs (Triple-Level Cell), and SLCs (Single Level Cell) are even better (though quite expensive).

Nevertheless, if you can, I recommend you find any firmware updates for your OCZ drives and install them immediately. Firmware updates are absolutely crucial and are the first thing to do when installing any SSD variant from any brand. It is also important you finish this up with a BIOS update as well as that can interfere.

After that, I recommend doing the following:

Drives: Seatools - All basic tests aside from the Fix all, Long generic or the advanced ones. Also provide us a screenshot of CrystalDiskInfo output.

james cullen · 24 Jun 2013

Thanks for your reply and help Vir,

I have included another dump along with a screen shot of CrystalDiskInfo. I had trouble getting seatools to start up, computer kept blue screening, eventually got ST to load but it stalled on the DSt test, just wouldn't get to the end of it.

I have ordered a Samsung 840pro, if I clone this Vertex and transfer to the Samsung will I clone all the bad stuff and have the Samsung blue screening as well.

Thanks for your help, I hope you can look at the new dump files for me .

Cheers

James

Vir Gnarus · 25 Jun 2013

Yeah, same exact problem for the other crashdumps, I/O failure from a drive. What drive did it stall on for the DST test?

james cullen · 25 Jun 2013

it stalled on the Revo drive and the Vertex 4 OS drive

Vir Gnarus · 25 Jun 2013

I sure hope both drives aren't bad

Again, look for and install any firmware updates available for them, as well as any BIOS and chipset driver updates for your motherboard as well.

Vir Gnarus · 25 Jun 2013

Oh, forgot

Analysts:

c0000185 (I/O device reporting I/O error) in thread stack for all 0xF4 crashes.

Code:

10: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8017682630, Terminating object
Arg3: fffffa8017682910, Process image file name
Arg4: fffff8000477f350, Explanatory message (ascii)

Debugging Details:
------------------

----- ETW minidump data unavailable-----
TRIAGER: Could not open triage file : C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\triage\modclass.ini, error 2

PROCESS_OBJECT: fffffa8017682630

IMAGE_NAME:  wininit.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: wininit

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  wininit.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

BUGCHECK_STR:  0xF4_fffff800c0000005

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0cbb10e8 fffff800`04806d22 : 00000000`000000f4 00000000`00000003 fffffa80`17682630 fffffa80`17682910 : nt!KeBugCheckEx
fffff880`0cbb10f0 fffff800`047b308b : ffffffff`ffffffff fffffa80`18b51060 fffffa80`17682630 fffffa80`17682630 : nt!PspCatchCriticalBreak+0x92
fffff880`0cbb1130 fffff800`04733144 : ffffffff`ffffffff 00000000`00000001 fffffa80`17682630 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x17486
fffff880`0cbb1180 fffff800`04477e93 : fffffa80`17682630 fffff800`c0000005 fffffa80`18b51060 00000000`02530840 : nt!NtTerminateProcess+0xf4
fffff880`0cbb1200 fffff800`04474450 : fffff800`044c381f fffff880`0cbb1b78 fffff880`0cbb18d0 fffff880`0cbb1c20 : nt!KiSystemServiceCopyEnd+0x13
fffff880`0cbb1398 fffff800`044c381f : fffff880`0cbb1b78 fffff880`0cbb18d0 fffff880`0cbb1c20 00000000`02532080 : nt!KiServiceLinkage
fffff880`0cbb13a0 fffff800`04478282 : fffff880`0cbb1b78 00000000`00057f18 fffff880`0cbb1c20 00000000`02531b58 : nt! ?? ::FNODOBFM::`string'+0x488e4
fffff880`0cbb1a40 fffff800`04476dfa : 00000000`00000001 00000000`02530df8 00000000`025aeb01 00000000`00057f18 : nt!KiExceptionDispatch+0xc2
fffff880`0cbb1c20 00000000`77a18e3d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
00000000`02530e00 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77a18e3d


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0xF4_fffff800c0000005_IMAGE_wininit.exe

BUCKET_ID:  X64_0xF4_fffff800c0000005_IMAGE_wininit.exe

Followup: MachineOwner
---------

10: kd> !niemiro.rawstack
dps fffff8800cbb1000 fffff8800cbb1ff8

...

fffff880`0cbb15a8  00000000`00000000
fffff880`0cbb15b0  00000000`00000000
fffff880`0cbb15b8  00000000`00000000
fffff880`0cbb15c0  00000000`00000000
fffff880`0cbb15c8  00000000`00000000
fffff880`0cbb15d0  00000000`00000000
fffff880`0cbb15d8  00000000`00000000
fffff880`0cbb15e0  00000000`00000000
fffff880`0cbb15e8  00000000`00000000
fffff880`0cbb15f0  00000000`00000000
fffff880`0cbb15f8  00000000`00000000
fffff880`0cbb1600  00000000`00000000
fffff880`0cbb1608  00000000`00000000
fffff880`0cbb1610  00000000`00000000
fffff880`0cbb1618  00000000`00000000
fffff880`0cbb1620  00000000`00000000
fffff880`0cbb1628  00000000`00000000
fffff880`0cbb1630  00000000`00000000
fffff880`0cbb1638  00000000`00000000
fffff880`0cbb1640  00000000`00000000
fffff880`0cbb1648  00000000`00000000
fffff880`0cbb1650  00000000`00000000
fffff880`0cbb1658  00000000`00000000
fffff880`0cbb1660  00000000`00000000
fffff880`0cbb1668  00000000`00000000
fffff880`0cbb1670  fffff880`c0000185
fffff880`0cbb1678  fffffa80`17b32100
fffff880`0cbb1680  fffffa80`17682630
fffff880`0cbb1688  fffffa80`16369280
fffff880`0cbb1690  00000000`0158070a
fffff880`0cbb1698  00000000`00000001
fffff880`0cbb16a0  00000000`c0000185
fffff880`0cbb16a8  00000000`00000003
fffff880`0cbb16b0  00000000`00000000
fffff880`0cbb16b8  00000000`00000000
fffff880`0cbb16c0  fffffa80`16256180
fffff880`0cbb16c8  fffffa80`1d4ccbd0
fffff880`0cbb16d0  fffff880`0cbb1690
fffff880`0cbb16d8  fffff880`0cbb16d8
fffff880`0cbb16e0  fffff880`0cbb16d8
fffff880`0cbb16e8  fffff880`0cbb16e8
fffff880`0cbb16f0  fffffa80`18b077c0
fffff880`0cbb16f8  fffff800`0445da82 nt!EtwpReserveTraceBuffer+0xe2
fffff880`0cbb1700  00000000`0031a2d5
fffff880`0cbb1708  fffffa80`187dc000
fffff880`0cbb1710  00000000`00000000
fffff880`0cbb1718  00000000`00000000
fffff880`0cbb1720  00000000`00000000
fffff880`0cbb1728  00000000`00000000
fffff880`0cbb1730  00000000`00000000
fffff880`0cbb1738  fffffa80`18b07830
fffff880`0cbb1740  fffffa80`18b07830
fffff880`0cbb1748  fffff880`0cbb1700
fffff880`0cbb1750  00000000`00000000
fffff880`0cbb1758  00000000`00000000
fffff880`0cbb1760  fffff880`0cbb1870
fffff880`0cbb1768  fffff800`04403000 nt!KiSelectNextThread <PERF> (nt+0x0)
fffff880`0cbb1770  00000000`00000002
fffff880`0cbb1778  fffffa80`18b077c0
fffff880`0cbb1780  fffffa80`03f31b00
fffff880`0cbb1788  fffff800`04488126 nt!MiInsertPageInFreeOrZeroedList+0x186
fffff880`0cbb1790  00000000`00000002
fffff880`0cbb1798  fffff800`045646f4 nt!EtwpLogKernelEvent+0x2a4
fffff880`0cbb17a0  00000000`00001000
fffff880`0cbb17a8  00000000`00002001
fffff880`0cbb17b0  00000000`00000000
fffff880`0cbb17b8  fffff880`0cbb17d8
fffff880`0cbb17c0  00000000`00401802
fffff880`0cbb17c8  00000000`00000000
fffff880`0cbb17d0  00000000`00000000
fffff880`0cbb17d8  00000001`87a23a9e
fffff880`0cbb17e0  00000000`00000002
fffff880`0cbb17e8  fffffa80`187dc000
fffff880`0cbb17f0  fffffa80`18b07830
fffff880`0cbb17f8  fffff880`0cbb1690
fffff880`0cbb1800  00000000`00001000
fffff880`0cbb1808  fffff800`046b3ac0 nt!MmFreePageListHead
fffff880`0cbb1810  00000000`00000000
fffff880`0cbb1818  00000000`c0000185
fffff880`0cbb1820  00000000`00000220
fffff880`0cbb1828  fffff880`0cbb1a20
fffff880`0cbb1830  00000000`00401802
fffff880`0cbb1838  fffff800`0450e649 nt!EtwTraceTimedEvent+0xd9
fffff880`0cbb1840  fffffa80`03f31b00
fffff880`0cbb1848  fffff800`044608cd nt!MiRestoreTransitionPte+0x9d
fffff880`0cbb1850  fffffa80`03f31b00
fffff880`0cbb1858  fffffa80`1d4ccbd0
fffff880`0cbb1860  fffff880`0cbb0220
fffff880`0cbb1868  fffff800`044a03d5 nt!RtlGetExtendedContextLength+0x19
fffff880`0cbb1870  fffffa80`1128ef40
fffff880`0cbb1878  fffffa80`1a1ac790
fffff880`0cbb1880  00000000`00000000
fffff880`0cbb1888  00000000`00000000
fffff880`0cbb1890  00000000`00000000
fffff880`0cbb1898  00000000`00000000
fffff880`0cbb18a0  000004e8`fffffb30
fffff880`0cbb18a8  000004d0`fffffb30
fffff880`0cbb18b0  00000000`00000019
fffff880`0cbb18b8  00000000`00000002
fffff880`0cbb18c0  ffffffff`ffffffff
fffff880`0cbb18c8  00000000`00000000
fffff880`0cbb18d0  0010001f`1a1ac601
fffff880`0cbb18d8  fffff800`00000002
fffff880`0cbb18e0  fffff880`0cbb18a0
fffff880`0cbb18e8  00000000`000004f7
fffff880`0cbb18f0  00000000`02530e00
fffff880`0cbb18f8  00000000`02530e00
fffff880`0cbb1900  fffff880`0cbb1990
fffff880`0cbb1908  000005c0`fffffb30
fffff880`0cbb1910  000004d0`fffffb30
fffff880`0cbb1918  00000000`000000f0
fffff880`0cbb1920  00000000`02530dd0
fffff880`0cbb1928  fffff880`0cbb1168
fffff880`0cbb1930  fffff880`0cbb13d0
fffff880`0cbb1938  00000000`02530d30
fffff880`0cbb1940  00000000`02530d10
fffff880`0cbb1948  00000000`02530840
fffff880`0cbb1950  00000000`02530dd0
fffff880`0cbb1958  fffff880`0cbb0210
fffff880`0cbb1960  00000000`c0000005
fffff880`0cbb1968  00000000`00000000
fffff880`0cbb1970  fffff800`044b36e4 nt!KiDispatchException+0x348
fffff880`0cbb1978  fffff880`00000002
fffff880`0cbb1980  00000000`00000000
fffff880`0cbb1988  00000000`02530840
fffff880`0cbb1990  00000000`00000000
fffff880`0cbb1998  00000000`00000000
fffff880`0cbb19a0  00000000`00000000
fffff880`0cbb19a8  00000000`00000000
fffff880`0cbb19b0  00000000`00000000
fffff880`0cbb19b8  00000000`00000000
fffff880`0cbb19c0  00000000`00000000
fffff880`0cbb19c8  00000000`00000000
fffff880`0cbb19d0  00000000`00000000
fffff880`0cbb19d8  00000000`00000000
fffff880`0cbb19e0  00000000`00000000
fffff880`0cbb19e8  00000000`00000000
fffff880`0cbb19f0  00000000`00000000
fffff880`0cbb19f8  fffff880`0cbb1a80
fffff880`0cbb1a00  ffffbd2c`58c22691
fffff880`0cbb1a08  fffffa80`1a1ac6a0
fffff880`0cbb1a10  00000000`77a00000
fffff880`0cbb1a18  00000000`025319d0
fffff880`0cbb1a20  00000000`00000000
fffff880`0cbb1a28  00000000`77a57f18
fffff880`0cbb1a30  fffff880`0cbb1ca0
fffff880`0cbb1a38  fffff800`04478282 nt!KiExceptionDispatch+0xc2
fffff880`0cbb1a40  fffff880`0cbb1b78
fffff880`0cbb1a48  00000000`00057f18
fffff880`0cbb1a50  fffff880`0cbb1c20
fffff880`0cbb1a58  00000000`02531b58
fffff880`0cbb1a60  fffffa80`17682901
fffff880`0cbb1a68  fffff880`0cbb1c20
fffff880`0cbb1a70  00000000`00000000
fffff880`0cbb1a78  00000000`00000000
fffff880`0cbb1a80  00000000`00000000
fffff880`0cbb1a88  00000000`00000000
fffff880`0cbb1a90  00000000`00000000
fffff880`0cbb1a98  00000000`00000000
fffff880`0cbb1aa0  00000000`00000000
fffff880`0cbb1aa8  00000000`00000000
fffff880`0cbb1ab0  00000000`00000000
fffff880`0cbb1ab8  00000000`00000000
fffff880`0cbb1ac0  00000000`00000000
fffff880`0cbb1ac8  00000000`00000000
fffff880`0cbb1ad0  00000000`00000000
fffff880`0cbb1ad8  00000000`00000000
fffff880`0cbb1ae0  00000000`00000000
fffff880`0cbb1ae8  00000000`00000000
fffff880`0cbb1af0  00000000`00000000
fffff880`0cbb1af8  00000000`00000000
fffff880`0cbb1b00  00000000`00000000
fffff880`0cbb1b08  00000000`00000000
fffff880`0cbb1b10  00000000`025af300
fffff880`0cbb1b18  fffffa80`17682630
fffff880`0cbb1b20  fffff8a0`032a6600
fffff880`0cbb1b28  fffff8a0`0d5f9620
fffff880`0cbb1b30  fffff8a0`0d5f9620
fffff880`0cbb1b38  fffff800`047712d4 nt!ObpCloseHandleTableEntry+0xc4
fffff880`0cbb1b40  00000000`00057f18
fffff880`0cbb1b48  00000000`02532080
fffff880`0cbb1b50  00000000`02531b58
fffff880`0cbb1b58  00000000`77a57f18
fffff880`0cbb1b60  00000000`00000000
fffff880`0cbb1b68  00000000`025319d0
fffff880`0cbb1b70  00000000`77a00000
fffff880`0cbb1b78  00000000`c0000005
fffff880`0cbb1b80  00000000`00000000
fffff880`0cbb1b88  00000000`77a18e3d
fffff880`0cbb1b90  00000000`00000002
fffff880`0cbb1b98  00000000`00000001
fffff880`0cbb1ba0  00000000`02530df8
fffff880`0cbb1ba8  00000000`00000000
fffff880`0cbb1bb0  00000000`00000000
fffff880`0cbb1bb8  00000000`00000000
fffff880`0cbb1bc0  00000000`00000000
fffff880`0cbb1bc8  00000000`00000000
fffff880`0cbb1bd0  00000000`00000000
fffff880`0cbb1bd8  00000000`00000000
fffff880`0cbb1be0  00000000`00000000
fffff880`0cbb1be8  00000000`00000000
fffff880`0cbb1bf0  00000000`00000000
fffff880`0cbb1bf8  00000000`00000000
fffff880`0cbb1c00  00000000`00000000
fffff880`0cbb1c08  00000000`00000000
fffff880`0cbb1c10  fffff880`0cbb1ca0
fffff880`0cbb1c18  fffff800`04476dfa nt!KiPageFault+0x23a
fffff880`0cbb1c20  00000000`00000001
fffff880`0cbb1c28  00000000`02530df8
fffff880`0cbb1c30  00000000`025aeb01
fffff880`0cbb1c38  00000000`00057f18
fffff880`0cbb1c40  00000000`00000000
fffff880`0cbb1c48  00001f80`01010000
fffff880`0cbb1c50  00000000`00000000
fffff880`0cbb1c58  00000000`025319d0
fffff880`0cbb1c60  00000000`025314e0
fffff880`0cbb1c68  00000000`00000000
fffff880`0cbb1c70  00000000`00000ca2
fffff880`0cbb1c78  00000000`77b49d6c
fffff880`0cbb1c80  00000000`77b3e000
fffff880`0cbb1c88  000007ff`fffd4000
fffff880`0cbb1c90  00000000`00000000
fffff880`0cbb1c98  00000000`00000000
fffff880`0cbb1ca0  00000000`00000000
fffff880`0cbb1ca8  00000000`00000000
fffff880`0cbb1cb0  00000000`00000000
fffff880`0cbb1cb8  00000000`00000000
fffff880`0cbb1cc0  00000000`00000000
fffff880`0cbb1cc8  00000000`00000000
fffff880`0cbb1cd0  00000000`00000000
fffff880`0cbb1cd8  00000000`00000000
fffff880`0cbb1ce0  00000000`00000000
fffff880`0cbb1ce8  00000000`00000000
fffff880`0cbb1cf0  00000000`02530df8
fffff880`0cbb1cf8  00000000`00000000
fffff880`0cbb1d00  00000000`00000000
fffff880`0cbb1d08  00000000`00000000
fffff880`0cbb1d10  00000000`00000000
fffff880`0cbb1d18  00000000`00000000
fffff880`0cbb1d20  00000000`00000000
fffff880`0cbb1d28  00000000`00000000
fffff880`0cbb1d30  00000000`00000000
fffff880`0cbb1d38  00000000`00000000
fffff880`0cbb1d40  00000000`00000000
fffff880`0cbb1d48  00000000`00000000
fffff880`0cbb1d50  00000000`00000000
fffff880`0cbb1d58  00000000`00000000
fffff880`0cbb1d60  00000000`00000000
fffff880`0cbb1d68  00000000`000ff560
fffff880`0cbb1d70  00000000`025aeb90
fffff880`0cbb1d78  00000000`025314e0
fffff880`0cbb1d80  00000000`00000006
fffff880`0cbb1d88  00000000`77a18e3d
fffff880`0cbb1d90  00000000`00000033
fffff880`0cbb1d98  00000000`00010246
fffff880`0cbb1da0  00000000`02530e00
fffff880`0cbb1da8  00000000`0000002b
fffff880`0cbb1db0  fffff880`0cbb2000
fffff880`0cbb1db8  fffff880`0cbac000
fffff880`0cbb1dc0  fffff880`0cbb0e90
fffff880`0cbb1dc8  00000000`00000000
fffff880`0cbb1dd0  fffff880`0cbac000
fffff880`0cbb1dd8  00000000`00000000
fffff880`0cbb1de0  00000000`00000000
fffff880`0cbb1de8  00000000`00000000
fffff880`0cbb1df0  00000000`00000000
fffff880`0cbb1df8  00000000`00000000
fffff880`0cbb1e00  00000000`0000027f
fffff880`0cbb1e08  00000000`00000000
fffff880`0cbb1e10  00000000`00000000
fffff880`0cbb1e18  0000ffff`00001f80
fffff880`0cbb1e20  00000000`00000000

...

james cullen · 25 Jun 2013

Yeah, I have updated firmware for the drives done a bios update and have the most recent chipset for the board. Do you think its a drive causing the grief of my operating system? Just wondering if I clone this drive to a new one I'll take the problem across

Thanks for your help
Cheers

James

Vir Gnarus · 25 Jun 2013

It may cause a problem as the clone won't be clean or will fail to clone, because if the drive has problem reading sectors, it's either going to skip them or fail the procedure when touching them. Some cloning software like Clonezilla can be set to be less paranoid at the event of hitting a bad sector, but it still doesn't mean the data in that bad sector's going to be able to be pulled and copied over, resulting in broken files and most likely a broken Windows installation.