BSOD browsing via Chrome or starting safe mode ntoskrnl.exe+75c00

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  1. Posts : 1,454
    Windows 7 ultimate x64
       #21

    Please use this tool to update your profile specs

    Whats your PSU wattage
      My Computer


  2. Posts : 28
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #22

    I've updated my profile specs. My PSU is the following: Corsair tx750w

    Also, is there a way to check if my hard disk is still good? I'm using an SSD and I heard the life expectancy of SSD is lower then regular HDs. I'm currently using the follow HDD as my main one: INTEL SSDSC2CW120A3
      My Computer


  3. Posts : 1,454
    Windows 7 ultimate x64
       #23

    Please run Crystal Disk and post a snapshot of the SMART values here for each HDD/SSD
      My Computer


  4. Posts : 28
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #24

    Please see attached.
      My Computer


  5. Posts : 28
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #25

    More updates:
    So I decided to run the Driver Verifier from the SF_Diagnostic_Too, it told me to scheduled for the next restart and so I did. During the next restart it BSODed and I couldn't successfully reboot again. It kept suggesting to restore to previous working state or to start windows normally. When I clicked on start normally it always BSODed. When I clicked on restore, sometime during the restore it kept crashing and restarting (no BSOD just plain restart). So I decided to do the trick I mentioned in my previous post... I hit the power switch at the back of my computer on the power supply and restarted the computer... this time when I clicked restore, it managed to successfully go through the restore process and I'm able to login into windows again... WEIRD!

    I can't believe its so hard to figure out whats wrong with this stupid PC!

    EDIT: uploaded another SF Diag log... seems to be not very useful? since nobody can really tell anything useful from it...
      My Computer


  6. Posts : 1,454
    Windows 7 ultimate x64
       #26

    Naft

    The crystaldisk info... all the drives look fine..

    The memtest you have done looks fine.

    As far i can tell the system need a min of 600W so PSU is good to go.

    Since you have enabled the device verifier.. and you did get a BSOD.... that would mean one of the drivers could be a probable cause.... could you upload the latest sfdiag will look and advice.

    Also use HwMonitor to post a snapshot of the temps
      My Computer


  7. Posts : 28
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #27

    Thanks, I've already attached the latest sf logs to my previous post... I'll try run the new tool shortly as well
      My Computer


  8. Posts : 1,454
    Windows 7 ultimate x64
       #28

    Hmmm

    The latest BSOD 071413-16239-01.dmp points to dtsoftbus01.sys

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C9, {23e, fffff88001c01324, fffff9800739eea0, 0}
    
    Unable to load image \SystemRoot\system32\DRIVERS\dtsoftbus01.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for dtsoftbus01.sys
    *** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
    Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1324 )
    
    Followup: MachineOwner
    ---------
    I thought you removed this ??? If its done .. then use this tool to remove SPTD

    Rest of the BSOD's all point to Bugcheck 124 which in most cases in hardware error... which i mentioned in my first post.. could very well be the processor or motherboard or due to high temps... Unfortunately, its pointing to pshed.dll (Platform Specific Hardware Error Detection) file on your system does not have public symbols published, so it is not possible analyse the dumps.

    However... looking at the only at the latest dump 071413-16239-01.dmp and checking the bios info.. shows that ... you Processor is overclocked. The processor stock speed is 2.67GHz and its running at 2.8GHz (marked in RED below) ???

    Code:
    2: kd> !sysinfo smbios
    [SMBIOS Data Tables v2.4]
    [DMI Version - 36]
    [2.0 Calling Convention - No]
    [Table Size - 1093 bytes]
    
    [BIOS Information (Type 0) - Length 24 - Handle 0000h]
      Vendor                        Award Software International, Inc.
      BIOS Version                  F11
      BIOS Starting Address Segment e000
      BIOS Release Date             07/19/2010
      BIOS ROM Size                 200000
      BIOS Characteristics
           07: - PCI Supported
           09: - Plug and Play Supported
           11: - Upgradeable FLASH BIOS
           12: - BIOS Shadowing Supported
           15: - CD-Boot Supported
           16: - Selectable Boot Supported
           19: - EDD Supported
           22: - 360KB Floppy Supported
           23: - 1.2MB Floppy Supported
           24: - 720KB Floppy Supported
           25: - 2.88MB Floppy Supported
           26: - Print Screen Device Supported
           27: - Keyboard Services Supported
           28: - Serial Services Supported
           29: - Printer Services Supported
           30: - CGA/Mono Services Supported
      BIOS Characteristic Extensions
           00: - ACPI Supported
           01: - USB Legacy Supported
           04: - LS120-Boot Supported
           05: - ATAPI ZIP-Boot Supported
           08: - BIOS Boot Specification Supported
           10: - Specification Reserved
      BIOS Major Revision           255
      BIOS Minor Revision           255
      EC Firmware Major Revision    255
      EC Firmware Minor Revision    255
    [System Information (Type 1) - Length 27 - Handle 0001h]
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  P55M-UD4
      Version                        
      Serial Number                  
      UUID                          00000000-0000-0000-0000-000000000000
      Wakeup Type                   Power Switch
      SKUNumber                      
      Family                         
    [BaseBoard Information (Type 2) - Length 8 - Handle 0002h]
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product                       P55M-UD4
      Version                       x.x
      Serial Number                  
    [System Enclosure (Type 3) - Length 17 - Handle 0003h]
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Chassis Type                  Desktop
      Version                        
      Serial Number                  
      Asset Tag Number               
      Bootup State                  Unknown
      Power Supply State            Unknown
      Thermal State                 Unknown
      Security Status               Unknown
      OEM Defined                   0
    [Processor Information (Type 4) - Length 35 - Handle 0004h]
      Socket Designation            Socket 1156
      Processor Type                Central Processor
      Processor Family              01h - Other
      Processor Manufacturer        Intel
      Processor ID                  e5060100fffbebbf
      Processor Version             Intel(R) Core(TM) i5 CPU
      Processor Voltage             87h - 0.7V
      External Clock                133MHz
      Max Speed                     4000MHz
      Current Speed                 2800MHz
      Status                        Enabled Populated
      Processor Upgrade             Socket 478
      L1 Cache Handle               000ah
      L2 Cache Handle               000bh
      L3 Cache Handle               [Not Present]
      Serial Number                  
      Asset Tag Number               
      Part Number                    
    [Memory Controller Information (Type 5) - Length 24 - Handle 0005h]
      Error Detecting Method        04h - 8-bit Parity
      Error Correcting Capability   04h - None 
      Supported Interleave          03h - One Way Interleave
      Current Interleave            03h - One Way Interleave
      Maximum Memory Module Size    0ah - 1024MB
      Supported Speeds              0001h - Other 
      Supported Memory Types        0001h - Other 
      Memory Module Voltage         5V 
      Number of Memory Slots        4
      Memory Slot Handle            0006h
      Memory Slot Handle            0007h
      Memory Slot Handle            0008h
      Memory Slot Handle            0009h
      Enabled Err Correcting Caps   04h - None 
    [Memory Module Information (Type 6) - Length 12 - Handle 0006h]
      Socket Designation            A0
      Bank Connections              1fh - 1
      Current Speed                 31ns
      Current Memory Type           0001h - Other 
      Installed Size                0ch - 4096 [single bank]
      Enabled Size                  0ch - 4096 [single bank]
      Error Status                  00h - [No Errors] 
    [Memory Module Information (Type 6) - Length 12 - Handle 0007h]
      Socket Designation            A1
      Bank Connections              2fh - 2
      Current Speed                 47ns
      Current Memory Type           0002h - Unknown 
      Installed Size                7fh - [Not Installed] [single bank]
      Enabled Size                  7fh - [Not Installed] [single bank]
      Error Status                  00h - [No Errors] 
    [Memory Module Information (Type 6) - Length 12 - Handle 0008h]
      Socket Designation            A2
      Bank Connections              3fh - 3
      Current Speed                 63ns
      Current Memory Type           0001h - Other 
      Installed Size                0ch - 4096 [single bank]
      Enabled Size                  0ch - 4096 [single bank]
      Error Status                  00h - [No Errors] 
    [Memory Module Information (Type 6) - Length 12 - Handle 0009h]
      Socket Designation            A3
      Bank Connections              4fh - 4
      Current Speed                 79ns
      Current Memory Type           0002h - Unknown 
      Installed Size                7fh - [Not Installed] [single bank]
      Enabled Size                  7fh - [Not Installed] [single bank]
      Error Status                  00h - [No Errors] 
    [Cache Information (Type 7) - Length 19 - Handle 000ah]
      Socket Designation            Internal Cache
      Cache Configuration           0180h - WB Enabled Int NonSocketed L1
      Maximum Cache Size            0040h - 64K
      Installed Size                0040h - 64K
      Supported SRAM Type           0020h - Synchronous 
      Current SRAM Type             0020h - Synchronous 
      Cache Speed                   0ns
      Error Correction Type         Unknown
      System Cache Type             Unknown
      Associativity                 Unknown
    [Cache Information (Type 7) - Length 19 - Handle 000bh]
      Socket Designation            External Cache
      Cache Configuration           0181h - WB Enabled Int NonSocketed L2
      Maximum Cache Size            0800h - 2048K
      Installed Size                2000h - 8192K
      Supported SRAM Type           0020h - Synchronous 
      Current SRAM Type             0020h - Synchronous 
      Cache Speed                   0ns
      Error Correction Type         Unknown
      System Cache Type             Unknown
      Associativity                 Unknown
    [Physical Memory Array (Type 16) - Length 15 - Handle 0014h]
      Location                      03h - SystemBoard/Motherboard
      Use                           03h - System Memory
      Memory Error Correction       03h - None
      Maximum Capacity              33554432KB
      Memory Error Inf Handle       [Not Provided]
      Number of Memory Devices      4
    [Memory Device (Type 17) - Length 27 - Handle 0015h]
      Physical Memory Array Handle  0014h
      Memory Error Info Handle      [Not Provided]
      Total Width                   2304 bits
      Data Width                    2244 bits
      Size                          4096MB
      Form Factor                   09h - DIMM
      Device Set                    [None]
      Device Locator                A0
      Bank Locator                  Bank0/1
      Memory Type                   02h - Unknown
      Type Detail                   0000h -
      Speed                         1333MHz
      Manufacturer                   
      Serial Number                  
      Asset Tag Number               
      Part Number                    
    [Memory Device (Type 17) - Length 27 - Handle 0016h]
      Physical Memory Array Handle  0014h
      Memory Error Info Handle      [Not Provided]
      Total Width                   [Unknown]
      Data Width                    [Unknown]
      Size                          [Not Populated]
      Form Factor                   09h - DIMM
      Device Set                    [None]
      Device Locator                A1
      Bank Locator                  Bank2/3
      Memory Type                   02h - Unknown
      Type Detail                   0000h -
      Speed                         0MHz
      Manufacturer                   
      Serial Number                  
      Asset Tag Number               
      Part Number                    
    [Memory Device (Type 17) - Length 27 - Handle 0017h]
      Physical Memory Array Handle  0014h
      Memory Error Info Handle      [Not Provided]
      Total Width                   2304 bits
      Data Width                    2244 bits
      Size                          4096MB
      Form Factor                   09h - DIMM
      Device Set                    [None]
      Device Locator                A2
      Bank Locator                  Bank4/5
      Memory Type                   02h - Unknown
      Type Detail                   0000h -
      Speed                         1333MHz
      Manufacturer                   
      Serial Number                  
      Asset Tag Number               
      Part Number                    
    [Memory Device (Type 17) - Length 27 - Handle 0018h]
      Physical Memory Array Handle  0014h
      Memory Error Info Handle      [Not Provided]
      Total Width                   [Unknown]
      Data Width                    [Unknown]
      Size                          [Not Populated]
      Form Factor                   09h - DIMM
      Device Set                    [None]
      Device Locator                A3
      Bank Locator                  Bank6/7
      Memory Type                   02h - Unknown
      Type Detail                   0000h -
      Speed                         0MHz
      Manufacturer                   
      Serial Number                  
      Asset Tag Number               
      Part Number                    
    [Memory Array Mapped Address (Type 19) - Length 15 - Handle 0019h]
      Starting Address              00000000h
      Ending Address                007fffffh
      Memory Array Handle           0014h
      Partition Width               01
    [Memory Device Mapped Address (Type 20) - Length 19 - Handle 001ah]
      Starting Address              00000000h
      Ending Address                003fffffh
      Memory Device Handle          0015h
      Mem Array Mapped Adr Handle   0019h
      Partition Row Position        01
      Interleave Position           [None]
      Interleave Data Depth         [None]
    [Memory Device Mapped Address (Type 20) - Length 19 - Handle 001bh]
      Starting Address              00000000h
      Ending Address                00000000h
      Memory Device Handle          0016h
      Mem Array Mapped Adr Handle   0019h
      Partition Row Position        01
      Interleave Position           [None]
      Interleave Data Depth         [None]
    [Memory Device Mapped Address (Type 20) - Length 19 - Handle 001ch]
      Starting Address              00400000h
      Ending Address                007fffffh
      Memory Device Handle          0017h
      Mem Array Mapped Adr Handle   0019h
      Partition Row Position        01
      Interleave Position           [None]
      Interleave Data Depth         [None]
    [Memory Device Mapped Address (Type 20) - Length 19 - Handle 001dh]
      Starting Address              00000000h
      Ending Address                00000000h
      Memory Device Handle          0018h
      Mem Array Mapped Adr Handle   0019h
      Partition Row Position        01
      Interleave Position           [None]
      Interleave Data Depth         [None]
    Thats why i asked you for the Temps ... i would suggest you to reset the BIOS to default or better still remove the CMOS battery and reset the BIOS... Do this and let me know
      My Computer


  9. Posts : 28
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #29

    centaur78 said:
    Also use HwMonitor to post a snapshot of the temps
    I've uploaded a screenshot of the temps as well as the Monitor and SMBus data files.


    centaur78 said:
    I thought you removed this ??? If its done .. then use this tool to remove SPTD
    Regarding Daemon Tools Lite, I uninstalled and then reinstalled it few days later since I was still getting BSODs that weren't related.... I uninstalled it again, just now, just to be sure.

    centaur78 said:
    Rest of the BSOD's all point to Bugcheck 124 which in most cases in hardware error... which i mentioned in my first post.. could very well be the processor or motherboard or due to high temps... Unfortunately, its pointing to pshed.dll (Platform Specific Hardware Error Detection) file on your system does not have public symbols published, so it is not possible analyse the dumps.
    Is there a way for me to attach public symbols so we can get to the bottom of this?

    centaur78 said:
    However... looking at the only at the latest dump 071413-16239-01.dmp and checking the bios info.. shows that ... you Processor is overclocked. The processor stock speed is 2.67GHz and its running at 2.8GHz (marked in RED below) ???
    This is very weird to me, since I never overclocked my processor... at least not willingly...

    centaur78 said:
    Thats why i asked you for the Temps ... i would suggest you to reset the BIOS to default or better still remove the CMOS battery and reset the BIOS... Do this and let me know
    As I mentioned before, temps are uploaded to this post.
    Also, I'm about to reset BIOS to default and/or remove the battery to do a hard reset. Keep you posted on that one...

    Thank you!!
      My Computer


  10. Posts : 28
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #30

    So I check my BIOS setting before resetting it to default and I can see that it is in fact running at 2.66ghz (see 1.jpg attached). However, also in 3.jpg attached you can see "Inter Turbo Boost Tech" setting is set to "Auto" which will explain why the processor runs at 2.8 some times.... Also in 2.jpg you can see some general status...

    After gathering the above info, I reset my BIOS to "Optimized Default Settings" which was one of the options in my BIOS. Lets see if I can get a BSOD again..
      My Computer


 
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