BSOD browsing via Chrome or starting safe mode ntoskrnl.exe+75c00

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  1. Posts : 28
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    BSOD browsing via Chrome or starting safe mode ntoskrnl.exe+75c00


    Hi there,

    Recently I've started getting BSODs frequently. It was working fine for a long time and I haven't upgraded my computer in more then 2 years now so the hardware is the same.

    It seems the easiest way to force a BSOD on my computer is to start Chrome browser (for some reason) or to attempt to start the computer through Safe Mode. My PC can work fine for days without a BSOD and then randomly start getting crashes one after another for the entire day and then continue working fine again for another week or so...

    I tried following instruction on how to analyze the BSODs and read dumps but I have no clue what it means. Using BlueScreenView I can see hal.dll and ntoskrnl.exe most frequently on top of the list (sometimes dtsoftbus01.sys). However I have no clue what it means... hopefully you guys can help.

    I've uploaded my BSOD report as instructed. Thanks you!
      My Computer


  2. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #2

    naft welcome to SevenForums

    dtsoftbus01.sys has to do with Daemon Tools .

    Uninstall Daemon Tool
      My Computer


  3. Posts : 28
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    I've uninstalled Daemon Tool but that's not the problem. I had only once crash related to dtsoftbus01.sys the rest are about hal.dll and ntoskrnl.exe.
      My Computer


  4. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #4

    Run chkdsk and SFC

    Open up an Elevated Command Prompt. Click on in type CMD . Right click on CMD under Programs (1) choose . On the User Access Control window click on the Yes button . Command Prompt opens up to C:\Windows\System32>_

    Type the command below

    chkdsk /F /R
    press [ENTER]

    When you type chkdsk /F /R you will get this message

    Code:
    The type of the file system is NTFS.
    Cannot lock current drive.
    
    Chkdsk cannot run because the volume is in use by another
    process.  Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    When you type " Y " and press [Enter] you get this message below

    Code:
    This volume will be checked the next time the system restarts.
    
    C:\Windows\system32>
    Close the command prompt window by typing exit and press [enter] Restart the PC manually .

    When you're back inside Windows. Open up Powershell by clicking on type Powershell inside and press [ENTER] . Inside the Powershell paste the command below

    Code:
    get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt
    and Press [Enter] upload the CHKDSKResults.txt file

       Note
    To paste inside the Powershell window press on the right click button on the mouse



    Open up an Elevated Command Prompt. Click on in type CMD . Right click on CMD under Programs (1) choose . On the User Access Control window click on the Yes button . Command Prompt opens up to C:\Windows\System32>_

    Type the command below

    sfc /scannow press <ENTER>

    If any corrupted files are found upload the CBS.log file

    Location of log file : C:\Windows\Logs\CBS\CBS.log
      My Computer


  5. Posts : 28
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    Thank you for the quick replies VistaKing!

    I did what you asked, everything went smooth up until I ran sfc /scannow. Almost as soon as I ran "scf /scannow I got another BSOD.


    I've uploaded the following:
    1. CHKDSKResults.txt
    2. CBS.log including the .cab files just in case
    3. new SF_24-06-2013.zip - which I collected using SF_Diagnostic_Tool right after the BSOD caused by SFC
      My Computer


  6. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #6

    naft

    Can you run the MGADiag tool below

    Please download MGADiag and save it to your desktop.

    Double click icon on your desktop.

    Click on the button

    Click on the button

    Paste the log inside the box . Highlight all of the text then code wrap by pressing on the # icon on the top .
      My Computer


  7. Posts : 1,454
    Windows 7 ultimate x64
       #7

    Hi Naft.

    Based on dump files it looks more of a hardware error (Bugcheck 0x124) error... but with reference to a particular third party plugin with connects with the Windows system causing the error. However please do the below and also advice from VistaKing before we advice on the solution.

    I can see you have installed Mcafee and MSE in the past ... for some reasons.. if these are uninstalled.. they were not done properly..... Both have remnants in the system and loaded during startup.... Please uninstall them properly and then Install MSE back again.

    Secondly Please run Autoruns and then click on File> Save.. Save the file in .arn format and upload here. Will have a look and advise what to do next.
      My Computer


  8. Posts : 28
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #8

    VistaKing said:
    naft

    Can you run the MGADiag tool below

    Please download MGADiag and save it to your desktop.

    Double click icon on your desktop.

    Click on the button

    Click on the button

    Paste the log inside the box . Highlight all of the text then code wrap by pressing on the # icon on the top .

    Here is the information you've asked for:
    (Edit: In the info I pasted below, it lists Mozila as my default browser. However the only reason I switched to Mozila is to reply to you guys. Since, when using Chrome, I get the BSOD a lot quicker)

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-VR2K8
    Windows Product Key Hash: UqfQnwsuBXAmg/wlMYw9tKDK6Xs=
    Windows Product ID: 55041-148-5830507-86478
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {689458C2-ED57-4D33-B13F-1F30A0A90190}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{689458C2-ED57-4D33-B13F-1F30A0A90190}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-148-5830507-86478</PID><PIDType>6</PIDType><SID>S-1-5-21-3269904609-3481369363-510797883</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P55M-UD4</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F11</Version><SMBIOSVersion major="2" minor="4"/><Date>20100719000000.000000+000</Date></BIOS><HWID>74223707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00172-148-583050-03-1033-7601.0000-3582012
    Installation ID: 002072130183317326704511994506353750269050890753596771
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: VR2K8
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 6/25/2013 8:06:42 AM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:22:2013 23:41
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAIAAQADAAAAAQABAAEAln1waFZR2F/MM85weFLCj2I9Ks8H7DLFdlY=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      EUDS            GBT           
      TAMG            GBT           GBT   B0
      SSDT            INTEL        PPM RCM
    Last edited by naft; 25 Jun 2013 at 07:38.
      My Computer


  9. Posts : 28
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #9

    centaur78 said:
    Hi Naft.

    Based on dump files it looks more of a hardware error (Bugcheck 0x124) error... but with reference to a particular third party plugin with connects with the Windows system causing the error. However please do the below and also advice from VistaKing before we advice on the solution.

    I can see you have installed Mcafee and MSE in the past ... for some reasons.. if these are uninstalled.. they were not done properly..... Both have remnants in the system and loaded during startup.... Please uninstall them properly and then Install MSE back again.

    Secondly Please run Autoruns and then click on File> Save.. Save the file in .arn format and upload here. Will have a look and advise what to do next.
    Hi Centaur, thank your for trying to help as well!

    I do suspect a Hardware problem actually... I'm just trying to narrow it down to which component is causing it so I replace only that part instead of buying a new computer.

    I do have MSE installed and running right now. I don't ever recall installing Mcafee nor does it show up in my uninstall list. Is there a tool that will help me delete permanently?

    I also uploaded the AutoRuns file you've asked.


    Thanks again to both of you!
      My Computer


  10. Posts : 28
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #10

    P.S. recently I get a BSOD almost every time my computer attempts to recover from "Sleep"
      My Computer


 
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