BSOD Web browsing or normal activities. BCCode 101

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  1. Posts : 12
    Windows 7 Ultimate x64
       #1

    BSOD Web browsing or normal activities. BCCode 101


    Okay, so I decided to clean out my PC from dust and what not only to come across a problem. (I reapplied thermal paste to the CPU as well.) However to make things more complicated, before I cleaned it all out, I had trouble with an update. On June 14 late night I shut down my PC to be met with an update. Thinking nothing of it i let it run its course. A full 12 hours later, the update was NOT complete. It was on 4 out of 5. So I did what anyone would do and shut it off. Reboot, and tried the download again, this time it started at 1 out of 2 and completed. So, where did everything go wrong? This is the message I get as follows:



    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 101
    BCP1: 0000000000000019
    BCP2: 0000000000000000
    BCP3: FFFFF880031D5180
    BCP4: 0000000000000003
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1


    Any help would be appreciated. Tl;dr: What does this mean??
    Last edited by DJEYE; 25 Jun 2013 at 17:30.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2
      My Computer


  3. Posts : 12
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Okay. Its posted.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    The zip you uploaded does not contain any crash dump.

    Follow it: Dump Files - Configure Windows to Create on BSOD
    Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

    Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.
      My Computer


  5. Posts : 12
    Windows 7 Ultimate x64
    Thread Starter
       #5

    The .dmp file has been added.
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    From the next time, dont alter the original post and post subsequent files in respective posts.

    Symantec Real Time Storage Protection has some impact on your BSODs.
    Code:
    Child-SP          RetAddr           Call Site
    fffff880`0b1bc8e8 fffff800`03317a3a nt!KeBugCheckEx
    fffff880`0b1bc8f0 fffff800`032ca6e7 nt! ?? ::FNODOBFM::`string'+0x4e3e
    fffff880`0b1bc980 fffff800`0320c895 nt!KeUpdateSystemTime+0x377
    fffff880`0b1bca80 fffff800`032bd153 hal!HalpHpetClockInterrupt+0x8d
    fffff880`0b1bcab0 fffff800`032c59de nt!KiInterruptDispatchNoLock+0x163
    fffff880`0b1bcc40 fffff800`032e0251 nt!KeFlushMultipleRangeTb+0x25e
    fffff880`0b1bcd10 fffff800`032e2c98 nt!MiFlushTbAsNeeded+0x1d1
    fffff880`0b1bce20 fffff800`033f1f86 nt!MiAllocatePagedPoolPages+0x4cc
    fffff880`0b1bcf40 fffff800`032e09b0 nt!MiAllocatePoolPages+0x906
    fffff880`0b1bd080 fffff800`033f543e nt!ExpAllocateBigPool+0xb0
    fffff880`0b1bd170 fffff880`0df50332 nt!ExAllocatePoolWithTag+0x82e
    fffff880`0b1bd260 00000000`0000000c SRTSP64+0x58332
    fffff880`0b1bd268 fffff8a0`0b675610 0xc
    fffff880`0b1bd270 fffff8a0`0d8dd390 0xfffff8a0`0b675610
    fffff880`0b1bd278 fffff880`0df4b7be 0xfffff8a0`0d8dd390
    fffff880`0b1bd280 fffff880`0defeeaa SRTSP64+0x537be
    fffff880`0b1bd288 fffff880`0df320e9 SRTSP64+0x6eaa
    fffff880`0b1bd290 fffff8a0`0b675610 SRTSP64+0x3a0e9
    fffff880`0b1bd298 fffff8a0`0bdffe90 0xfffff8a0`0b675610
    fffff880`0b1bd2a0 00000000`00000000 0xfffff8a0`0bdffe90
    Description here: Driver Reference Table - SRTSP64.SYS

    Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
    Download, install and update those, and then run full system scans with both of them, one by one.

    Let us know the results.
    ________________________________________________________________________________
    BSOD ANALYSIS:
    Code:
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 101, {19, 0, fffff880031d5180, 3}
    
    *** WARNING: Unable to verify timestamp for SRTSP64.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CLOCK_WATCHDOG_TIMEOUT (101)
    An expected clock interrupt was not received on a secondary processor in an
    MP system within the allocated interval. This indicates that the specified
    processor is hung and not processing interrupts.
    Arguments:
    Arg1: 0000000000000019, Clock interrupt time out interval in nominal clock ticks.
    Arg2: 0000000000000000, 0.
    Arg3: fffff880031d5180, The PRCB address of the hung processor.
    Arg4: 0000000000000003, 0.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_8_PROC
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  des2svr.exe
    
    CURRENT_IRQL:  d
    
    STACK_TEXT:  
    fffff880`0b1bc8e8 fffff800`03317a3a : 00000000`00000101 00000000`00000019 00000000`00000000 fffff880`031d5180 : nt!KeBugCheckEx
    fffff880`0b1bc8f0 fffff800`032ca6e7 : 00000000`00000000 fffff800`00000003 00000000`00002711 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x4e3e
    fffff880`0b1bc980 fffff800`0320c895 : fffff800`03232460 fffff880`0b1bcb30 fffff800`03232460 00000000`00000000 : nt!KeUpdateSystemTime+0x377
    fffff880`0b1bca80 fffff800`032bd153 : 00000000`30066cc9 fffff800`0343be80 fffff800`0343be80 00000000`00000000 : hal!HalpHpetClockInterrupt+0x8d
    fffff880`0b1bcab0 fffff800`032c59de : fffff800`0343be80 fffff800`00000001 00000000`00000000 fffff880`0b1bcd48 : nt!KiInterruptDispatchNoLock+0x163
    fffff880`0b1bcc40 fffff800`032e0251 : 00000000`00000000 00000000`0000000c 00000000`00000001 fffffa80`0a9929b0 : nt!KeFlushMultipleRangeTb+0x25e
    fffff880`0b1bcd10 fffff800`032e2c98 : 00000000`0000000c fffff880`0b1bce80 fffff8a0`0ffa3000 00000000`00000001 : nt!MiFlushTbAsNeeded+0x1d1
    fffff880`0b1bce20 fffff800`033f1f86 : 00000000`0000bac0 fffffa80`06693000 00000000`00000001 fffff880`0b1bcf58 : nt!MiAllocatePagedPoolPages+0x4cc
    fffff880`0b1bcf40 fffff800`032e09b0 : 00000000`0000bac0 fffffa80`06693000 00000000`00000001 fffff880`0b1bd1c0 : nt!MiAllocatePoolPages+0x906
    fffff880`0b1bd080 fffff800`033f543e : 00000000`00000000 00000000`00000801 00000000`00000000 00000000`0000bac0 : nt!ExpAllocateBigPool+0xb0
    fffff880`0b1bd170 fffff880`0df50332 : 00000000`0000000c fffff8a0`0b675610 fffff8a0`0d8dd390 fffff880`0df4b7be : nt!ExAllocatePoolWithTag+0x82e
    fffff880`0b1bd260 00000000`0000000c : fffff8a0`0b675610 fffff8a0`0d8dd390 fffff880`0df4b7be fffff880`0defeeaa : SRTSP64+0x58332
    fffff880`0b1bd268 fffff8a0`0b675610 : fffff8a0`0d8dd390 fffff880`0df4b7be fffff880`0defeeaa fffff880`0df320e9 : 0xc
    fffff880`0b1bd270 fffff8a0`0d8dd390 : fffff880`0df4b7be fffff880`0defeeaa fffff880`0df320e9 fffff8a0`0b675610 : 0xfffff8a0`0b675610
    fffff880`0b1bd278 fffff880`0df4b7be : fffff880`0defeeaa fffff880`0df320e9 fffff8a0`0b675610 fffff8a0`0bdffe90 : 0xfffff8a0`0d8dd390
    fffff880`0b1bd280 fffff880`0defeeaa : fffff880`0df320e9 fffff8a0`0b675610 fffff8a0`0bdffe90 00000000`00000000 : SRTSP64+0x537be
    fffff880`0b1bd288 fffff880`0df320e9 : fffff8a0`0b675610 fffff8a0`0bdffe90 00000000`00000000 fffff8a0`0d8dd390 : SRTSP64+0x6eaa
    fffff880`0b1bd290 fffff8a0`0b675610 : fffff8a0`0bdffe90 00000000`00000000 fffff8a0`0d8dd390 fffff8a0`02ff66e0 : SRTSP64+0x3a0e9
    fffff880`0b1bd298 fffff8a0`0bdffe90 : 00000000`00000000 fffff8a0`0d8dd390 fffff8a0`02ff66e0 fffff880`0df44ffc : 0xfffff8a0`0b675610
    fffff880`0b1bd2a0 00000000`00000000 : fffff8a0`0d8dd390 fffff8a0`02ff66e0 fffff880`0df44ffc fffff880`0b1b0000 : 0xfffff8a0`0bdffe90
    
    
    STACK_COMMAND:  kb
    
    SYMBOL_NAME:  ANALYSIS_INCONCLUSIVE
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: Unknown_Module
    
    IMAGE_NAME:  Unknown_Image
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE
    
    BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE
    
    Followup: MachineOwner
    ---------
      My Computer


  7. Posts : 12
    Windows 7 Ultimate x64
    Thread Starter
       #7

    I removed Norton 360 completely. Is AVAST anti virus any good?
    Also, what exactly about Norton caused my PC to crash?
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    From the dumps it appears as the norton blocked your storage functionalists.

    Avast, the free version is better. But MSE is the best from a BSOD perspective.
      My Computer


  9. Posts : 12
    Windows 7 Ultimate x64
    Thread Starter
       #9

    Okay, so far i have not received any BSOD but my PC keeps freezing still. Twice trying to write this in fact. Is there anyway to diagnose this? What should I do?
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    That may occur due to a wide range of causes. Start from virus scan.

    Scan the system for possible virus infection with the following programs.

      My Computer


 
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