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Windows 7: BSOD Restart, Watching DVD, Incomplete Start

27 Nov 2013   #91

Windows 7 Professional 64bit

I hate explorer :) but seems the best step

yes but why would do a BSOD before even entering desktop?

My System SpecsSystem Spec
27 Nov 2013   #92

Windows 10 Pro/ Windows 10 Pro Insider

I was simply making a suggestion. Most of your BSODs were while using Firefox. You can use another Browser other than ie if you want. But ie is a part of windows and should work well with it. Chrome is much the same as Firefox. As far as crashing on startup. On startup is when Windows loads all drivers for all of the programs you have installed,incliding Firefox. I am not saying Firefox is your problem. All I am saying is it seems most of your crashes were while using Firefox, so I would try without it just to see. It can easily be installed again if that's not the problem.
My System SpecsSystem Spec
27 Nov 2013   #93

Windows 7 Professional 64bit

I removed firefox and using explorer 9 now

I searched for mozilla folders and i removed them, but their are 2 files which are located in framework and 2 in winsxs created in 2009, should i delete those?
My System SpecsSystem Spec

27 Nov 2013   #94

Windows 10 Pro/ Windows 10 Pro Insider

I really don't know, but if they've been there that long, just leave them, I think.
My System SpecsSystem Spec
27 Nov 2013   #95

Windows 7 Professional 64bit

win7 and ssd was installed dec of 2012 so their are probably system files
My System SpecsSystem Spec
27 Nov 2013   #96
x BlueRobot


BugCheck 3B, {c0000005, fffff80003163fc1, fffff88003a119f0, 0}

Probably caused by : hardware ( nt!CmpConstructName+52 )
The bugcheck indicates that exception (alignment fault) occurred when transitioning between privilege levels.

1: kd> .cxr 0xfffff88003a119f0
rax=0000000000000008 rbx=fffff8a00107d380 rcx=0000000000000000
rdx=fffff8a000015316 rsi=fffff800032d4800 rdi=00000000000000b2
rip=fffff80003163fc1 rsp=fffff88003a123d0 rbp=fffff8a005a4bc16
 r8=0000000000000000  r9=0000000000000000 r10=000000000000001c
r11=fffff8a00e9c5940 r12=fffff8a00107d384 r13=fffff8a00094b000
r14=0000000000000000 r15=fffff8a002cc4601
iopl=0         nv up ei ng nz ac pe cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010293
fffff800`03163fc1 10b901000000    adc     byte ptr [rcx+1],bh ds:002b:00000000`00000001=??
The instruction which caused the bugcheck, was a adc (Add With Carry), the instruction takes two operands (rcx+1), and then moves it to the destination operand which is the rcx register. The Carry Flag is also used to carry over a previous addition.

1: kd> r.
Last set context:
rcx=00000000`00000000  bh=00000000`000000d3
The bh register has most likely been sign extended to fit the size of the destination register or value. The bh register is the high-byte of the 16-bit x86 BX register.

A Alignment error can be thrown if the instruction is being used on a unaligned memory reference.

You may need to try this again:

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:
information   Information
My System SpecsSystem Spec
27 Nov 2013   #97

Windows 7 Professional 64bit

First I checked all NON microsoft drivers

got BSOD with nvlddmkm.sys

then i checked again expect the above

got bsod with pxhlpa64.sys

then i checked expect the 2 above

got bsod again with pxhlpa64.sys

tried again the second step and again got bsod with pxhlpa64.sys

the pc got bsod before managing to get to desktop.

I can't enter windows if i don't disable verifier from safe mode

pxhlpa64.sys keeps showing

Should i try this?

Or this
My System SpecsSystem Spec
28 Nov 2013   #98

Windows 7 Professional 64bit

I'm going to update explorer to the newest version, version 9 is really sluggish with my text game.

Why you suggested 9?

version 10 is the same, oh well I will wait for possible BSOD, if it doesn't happen I will upgrade to v 11

it runs at 32 bit even thought they say it can run 64-bit

still need an answer for the previous post
My System SpecsSystem Spec
28 Nov 2013   #99

Windows 7 Professional 64bit

I did some more steps

I have installed explorer 11

I have made a clean install of NVidia drivers

I installed CCcleaner and I fixed registry errors and used the cleaning utility to clear old setups that I could not find.

Now I'm able to run win7 with driver verifier enabled but without checking pxhlpa64.sys.

If no BSOD occurs, I will run verifier with pxhlpa64.sys checked on Sunday morning. I will disabled verifier in about 28 hours from now but It wont be on for 28 hours.
My System SpecsSystem Spec
29 Nov 2013   #100
x BlueRobot


pxhlpa64.sys; there's a couple of programs related to that driver. I'll give you a suggestion.

Do you have any of these programs installed?

Sonic RecordNow!/Sonic_PrimoSDK
Dell Media Experience
Pioneer RecordNow DX
Sonic MyDVD/RecordNow!/RecordNow DX/MyDVD Plus/PrimoSDK
Microsoft Plus! Digital Media/Digital Image Suite
Corel Photo Album
HP RecordNow/DigitalMedia Archive
IBM RecordNow!
Roxio Easy Media Creator/RecordNow Copy/Drag-to-Disc/Creator Basic v/Media Manager/CinePlayer
Adobe Photoshop Lightroom
Yahoo! Music Jukebox or Roxio
Napster Burn Engine
OLYMPUS muvee theaterPack
by Sonic Solutions ( or VERITAS Software, Inc (
My System SpecsSystem Spec

 BSOD Restart, Watching DVD, Incomplete Start

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