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Windows 7: BSOD Restart, Watching DVD, Incomplete Start

25 Jun 2013   #1

Windows 7 Professional 64bit
BSOD Restart, Watching DVD, Incomplete Start


1) It restarted itself I believe after it entered windows, then it prompted safe mode because the PC wasn't turned off properly.
2) While watching a DVD with PowerDVD 12 the screen and sound froze. I let it by itself and in more than 4 minutes it restarted on itís own.1st dump 22-Jun-13
3) Pushed the button to turn on the PC and as soon as it sent the signal to the monitor to turn on it restarted itself but the monitor wasnít turned on. I pushed the restart button. 2nd dump 25-Jun-13

Hope the events help you , I also uploaded the zip file from SF_Diagnostic_Tool

Thank you,


My System SpecsSystem Spec
25 Jun 2013   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

Note   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

Tip   Tip
Do this test overnight.

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\YUSRA\Downloads\Yiotis82\SF_25-06-2013\062513-8533-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Machine Name:
Kernel base = 0xfffff800`02c08000 PsLoadedModuleList = 0xfffff800`02e4c670
Debug session time: Tue Jun 25 10:17:00.266 2013 (UTC + 6:00)
System Uptime: 0 days 0:10:15.796
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {403, fffff6800003bc18, 89f000009fc0c867, bffff6800003bc18}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+320ec )

Followup: MachineOwner
My System SpecsSystem Spec
25 Jun 2013   #3

Windows 7 Professional 64bit
After 2 Passes

I had to download memtset from this website Memtest86 - Download now!
to make it work.

2 Passes and needed 2 hours and 25 minutes for 8GB ram, very slow.

It found no errors anyway but I wont make anymore passes, it takes too long.

If I had faulty RAM it would have shown when I work with photoshop. I use 5GB of it.

Thank you for the effort.
My System SpecsSystem Spec

30 Jun 2013   #4

Windows 7 Professional 64bit
While using Firefox


It happened again when Mozilla Firefox was straggling with a website, which I use more than 12 hours per day.

I removed adobe flash cause when the version 11.7.700.224 was installed I had issues while watching videos or with google ads. It was freezing for a bit.

I ran wise unistaller and it must have deleted the minidump of the blue screen even thought I selected no to delete it.

You need the dump to make a judgment right?
I uploaded the new zip file anyway

Thank you
My System SpecsSystem Spec
01 Jul 2013   #5

Windows 7 Professional 64bit

Yes I told you
My System SpecsSystem Spec
01 Jul 2013   #6

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Sorry I was at work I did not read correctly.

Hard Drive/Storage
Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition
  • For how to upload a screenshot or file, read here
Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

SFC /scannow to check windows for corruption:

How to Repair Windows 7 System Files with System File Checker
1. Click Start
2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type
sfc /scannow
and hit enter.

Virus check
Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner - One-time virus scanner free with ESET online scanner
My System SpecsSystem Spec
01 Jul 2013   #7

Windows 7 Professional 64bit
2 Screen shots

I couldn't find OCZ software for a drive test.

1st screen shot from crystalinfo, hopes is what you asked for.
2nd from the sfc scan

Thank you
My System SpecsSystem Spec
01 Jul 2013   #8

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Is the firmware of the SSD up to date?
My System SpecsSystem Spec
01 Jul 2013   #9

Windows 7 Professional 64bit

i bought the drive on october haven't made any firmware updates cause it will delete my data. and since the drive runs fast and with no issues.

from crystal info it shows 1.3
My System SpecsSystem Spec
01 Jul 2013   #10

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Okay if you get BSOD's upload the updated zip file.
My System SpecsSystem Spec

 BSOD Restart, Watching DVD, Incomplete Start

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