Security App
Start Menu\Programs\Norton Internet Security
Code:
BHDrvx64.sys Fri Oct 19 10:40:41 2012 (5080D9C9)
EraserUtilRebootDrv.sys Wed Aug 1 05:36:50 2012 (50186C12)
IDSvia64.sys Wed Aug 29 08:48:40 2012 (503D8308)
SRTSPX64.SYS Wed Nov 16 04:30:55 2011 (4EC2E81F)
SYMDS64.SYS Tue Jul 24 04:58:38 2012 (500DD71E)
SYMEFA64.SYS Tue Aug 7 01:31:31 2012 (50201B93)
SYMEVENT64x86.SYS Thu May 24 06:52:24 2012 (4FBD8648)
SYMNETS.SYS Sat Jul 21 08:07:07 2012 (500A0ECB)
ccSetx64.sys Thu Aug 2 23:04:41 2012 (501AB329)
Crashes indicate Norton being a possible cause. Remove Norton and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.
Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free
SFC /scannow to check windows for corruption:
How to Repair Windows 7 System Files with System File Checker
1. Click Start
2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow
and hit enter.
Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)
ESET online scanner - One-time virus scanner free with ESET online scanner
Hard Drive/Storage
Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition
- For how to upload a screenshot or file, read here
Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure
For errors on your Hard drive(s): How to Run Disk Check in Windows 7
Update your NVIDIA drivers to their latest: Latest NVIDIA ForceWare Video Drivers Windows 7
Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 9F, {3, fffffa8004bf3a10, fffff80000b9c3d8, fffffa8007e0c410}
Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8004bf3a10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8007e0c410, The blocked IRP
Debugging Details:
------------------
DRVPOWERSTATE_SUBCODE: 3
IMAGE_NAME: pci.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4ce7928f
MODULE_NAME: pci
FAULTING_MODULE: fffff88000fcc000 pci
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0x9F
PROCESS_NAME: System
CURRENT_IRQL: 2
TAG_NOT_DEFINED_c000000f: FFFFF80000BA2FB0
STACK_TEXT:
fffff800`00b9c388 fffff800`02cff6d2 : 00000000`0000009f 00000000`00000003 fffffa80`04bf3a10 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`02c9fc3c : fffff800`00b9c4d8 fffff800`00b9c4d8 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33ac0
fffff800`00b9c430 fffff800`02c9fad6 : fffffa80`0bafc888 fffffa80`0bafc888 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`02c9f9be : 00000001`7d1f4f5d fffff800`00b9cb18 00000000`0000a01c fffff800`02e0a608 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`02c9f7a7 : 00000000`5cdf73c3 00000000`0000a01c 00000000`5cdf730e 00000000`0000001c : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`02c8ccca : fffff800`02e07e80 fffff800`02e15cc0 00000000`00000002 fffff800`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
FAILURE_BUCKET_ID: X64_0x9F_3_ACPI_IMAGE_pci.sys
BUCKET_ID: X64_0x9F_3_ACPI_IMAGE_pci.sys
Followup: MachineOwner
---------
0: kd> lmvm nvlddmkm
start end module name
fffff880`0f602000 fffff880`10381000 nvlddmkm T (no symbols)
Loaded symbol image file: nvlddmkm.sys
Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
Image name: nvlddmkm.sys
Timestamp: Tue Jan 31 01:21:45 2012 (4F26EDC9)
CheckSum: 00D69A7A
ImageSize: 00D7F000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Tip
How to clean left over drivers
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:
How to Clean Left Over Driver Files with Driver Sweeper
- Click on the Start
- Control Panel
- Programs
- Uninstall a program
- Uninstall everything related to the software
Delete remnants of its drivers/older drivers using
Driver Sweeper
Heat:
-Only use the laptop on a hard surface with nothing blocking any of the vents.
-Use a laptop cooling pad if possible
-Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).
-Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).
System Temperature
Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor
Also update your Intel Graphics driver to the latest version available: igdkmd64.sys Fri Dec 16 07:01:00 2011 (4EEA984C)
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
BSOD BUGCHECK SUMMARY
Code:
Debug session time: Thu Jun 27 13:17:41.728 2013 (UTC + 6:00)
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:11:40.086
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa800585fa10, fffff80000b9c3d8, fffff9802cfc8d80}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Bugcheck code 0000009F
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800585fa10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffff9802cfc8d80, The blocked IRP
BUGCHECK_STR: 0x9F
DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x9F_VRF_3_ACPI_IMAGE_pci.sys
MaxSpeed: 2500
CurrentSpeed: 2494
BiosVersion = A15
BiosReleaseDate = 03/08/2013
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 5420
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Debug session time: Thu Jun 27 12:44:44.181 2013 (UTC + 6:00)
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:11:24.539
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa8005849a10, fffff80000b9c3d8, fffff9802ea9cd80}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Bugcheck code 0000009F
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8005849a10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffff9802ea9cd80, The blocked IRP
BUGCHECK_STR: 0x9F
DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x9F_VRF_3_ACPI_IMAGE_pci.sys
MaxSpeed: 2500
CurrentSpeed: 2494
BiosVersion = A15
BiosReleaseDate = 03/08/2013
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 5420
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Thu Jun 27 11:14:35.594 2013 (UTC + 6:00)
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:12:09.952
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa8005840a10, fffff80000b9c3d8, fffff9802cd40d80}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Bugcheck code 0000009F
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8005840a10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffff9802cd40d80, The blocked IRP
BUGCHECK_STR: 0x9F
DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x9F_VRF_3_ACPI_IMAGE_pci.sys
MaxSpeed: 2500
CurrentSpeed: 2494
BiosVersion = A15
BiosReleaseDate = 03/08/2013
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 5420
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Thu Jun 27 10:32:39.445 2013 (UTC + 6:00)
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:11:39.788
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa8004bdba10, fffff80000b9c3d8, fffffa8007e30410}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Bugcheck code 0000009F
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8004bdba10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8007e30410, The blocked IRP
BUGCHECK_STR: 0x9F
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x9F_3_ACPI_IMAGE_pci.sys
MaxSpeed: 2500
CurrentSpeed: 2494
BiosVersion = A15
BiosReleaseDate = 03/08/2013
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 5420
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Thu Jun 27 09:54:45.078 2013 (UTC + 6:00)
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:11:40.046
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa8004bf3a10, fffff80000b9c3d8, fffffa8003c92910}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Bugcheck code 0000009F
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8004bf3a10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8003c92910, The blocked IRP
BUGCHECK_STR: 0x9F
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x9F_3_ACPI_IMAGE_pci.sys
MaxSpeed: 2500
CurrentSpeed: 2494
BiosVersion = A15
BiosReleaseDate = 03/08/2013
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 5420
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Debug session time: Thu Jun 27 09:23:05.861 2013 (UTC + 6:00)
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime: 0 days 0:11:44.829
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa8004bd4a10, fffff800045193d8, fffffa8007e4a910}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Bugcheck code 0000009F
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8004bd4a10, Physical Device Object of the stack
Arg3: fffff800045193d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8007e4a910, The blocked IRP
BUGCHECK_STR: 0x9F
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x9F_3_ACPI_IMAGE_pci.sys
MaxSpeed: 2500
CurrentSpeed: 2494
BiosVersion = A15
BiosReleaseDate = 03/08/2013
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 5420
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``