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Windows 7: BSOD during regular use after factory reset

27 Jun 2013   #1

Windows 7 Home Premium 64 bit
BSOD during regular use after factory reset

This is my first time posting in the forum so if I need to add any additional info, please tell me. I am following the instructions of BSOD posting provided.

I am receiving BSOD regularly during use and sometimes when I open my computer after putting it to sleep. I had so much trouble that I just did a factory reset and did not even restore my backed up info. I just installed bitdefender, chrome, and winamp. I still had BSOD problems so I uninstalled BD and installed MSE and malwarebytes as were some of the general suggestions on other sites. Still had BSOD problems. Thought it was winamp because it would blue screen shortly after opening winamp (and was very noticeable since the music would freeze in the middle of playing a song and loop the music where it stopped), uninstalled it and used Windows Media player. After doing yesterday I did not BSOD last night but I did BSOD today so I don't know what the problem is anymore.

Attached are: SF_Diagnostic_Tool log and a picture of the latest BSOD I encountered (if it helps), which is generally the same as the other BSOD I have been encountering in terms of stop code and the fact that "physical memory dump FAILED."

My System SpecsSystem Spec
27 Jun 2013   #2

Windows 7 Home Premium 64 bit
update: went from 0x0000007A stop error to 0x000000F4


Blue screened again, this time with a stop error code I do not think has appeared before. Now shows 0x000000F4. Ran the SF_Diagnostic_Tool again and let it save in the same folder with (2) designating the new files. If this is a hardware issue, if you could get back to me ASAP that would be great; I bought my computer July 2, 2012 so I still have the 1 year limited warrenty from Sony to replace hardware problems.

Also, when i run SF_Diagnostic_Tool it tells me unable to find dump file, if that makes a difference. However, I followed the posting instructions and set everything to how the screenshots showed.

Thanks in advance.
My System SpecsSystem Spec
28 Jun 2013   #3

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Is the firmware for your SSD up-to-date?

Check for one and see if the stability returns.

Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner - One-time virus scanner free with ESET online scanner

As well as Windows Defender Offline: How to Use Windows Defender Offline

Hard Drive/Storage
Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition
  • For how to upload a screenshot or file, read here
Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

Disk Check
For errors on your Hard drive(s): How to Run Disk Check in Windows 7

Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

Note   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

Tip   Tip
Do this test overnight.
My System SpecsSystem Spec


 BSOD during regular use after factory reset

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