Thank you lots for all the help, Steve
daviga 404, Your BSOD is APC_INDEX_MISMATCH, BugCheck 1. In most of the cases I have seen it, it is caused by any antivirus/firewall software. Let us see what it shows in your crash dump.
A deeper search reveals that it is caused by COMODO Firewall Pro Sandbox Driver.
Code:
fffff880`09a5e468 fffff880`01221e24Unable to load image \SystemRoot\System32\DRIVERS\cmdguard.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cmdguard.sys
*** ERROR: Module load completed but symbols could not be loaded for cmdguard.sys
cmdguard+0x6e24
Description here:
Driver Reference Table - cmdguard.sys
If you want to get rid of the BSODs, I'd suggest you to uninstall Comodo. Use
Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and
free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.
Also make it sure that your ADATA S511 SSD is having the latest firmware.
Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
- Click on the Start button
- Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
- Select the “Startup” tab.
- Deselect all items other than the antivirus.
- Apply > OK
- Accept then restart.
Let us know the results.
________________________________________________________________________________
BSOD ANALYSIS:
Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1, {76d5040a, 0, ffff, fffff88009a5eca0}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
APC_INDEX_MISMATCH (1)
This is a kernel internal error. The most common reason to see this
bugcheck is when a filesystem or a driver has a mismatched number of
calls to disable and re-enable APCs. The key data item is the
Thread->CombinedApcDisable field. This consists of two separate 16-bit
fields, the SpecialApcDisable and the KernelApcDisable. A negative value
of either indicates that a driver has disabled special or normal APCs
(respectively) without re-enabling them; a positive value indicates that
a driver has enabled special or normal APCs (respectively) too many times.
Arguments:
Arg1: 0000000076d5040a, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: fffff88009a5eca0, Call type (0 - system call, 1 - worker routine)
Debugging Details:
------------------
FAULTING_IP:
+0
00000000`76d5040a ?? ???
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0x1
PROCESS_NAME: svchost.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffff80002ad4469 to fffff80002ad4f00
STACK_TEXT:
fffff880`09a5ea68 fffff800`02ad4469 : 00000000`00000001 00000000`76d5040a 00000000`00000000 00000000`0000ffff : nt!KeBugCheckEx
fffff880`09a5ea70 fffff800`02ad43a0 : ffffffff`ffffffff 00000000`00000001 00000000`009d9b20 fffff800`0000007a : nt!KiBugCheckDispatch+0x69
fffff880`09a5ebb0 00000000`76d5040a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
00000000`016fd1c8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76d5040a
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!KiSystemServiceExit+245
fffff800`02ad43a0 4883ec50 sub rsp,50h
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: nt!KiSystemServiceExit+245
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc600
FAILURE_BUCKET_ID: X64_0x1_SysCallNum_52_nt!KiSystemServiceExit+245
BUCKET_ID: X64_0x1_SysCallNum_52_nt!KiSystemServiceExit+245
Followup: MachineOwner
---------