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Windows 7: BSOD bugcheck 0x00000024

30 Jun 2013   #1

Windows 7 Home Premium 64 bit
BSOD bugcheck 0x00000024

This error came up last night at initial boot. I believe this may have happened a few times, but I can't be sure (sometimes when I start my computer I walk away).

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000024 (0x00000000001904fb, 0xfffff88003185878, 0xfffff880031850d0, 0xfffff88001319b13). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 062913-23602-01.

I did a search and came up with your forums so I downloaded the SF diagnostic tool and ran it. I have the zip attached.

My computer still runs fine, except that it just restarts at start-up sometimes with a BSOD.

Any fixes would be greatly appreciated.

Please move post to BSOD Help and Support

My System SpecsSystem Spec
30 Jun 2013   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

It is a stop 0x24; which is a Ntfs file system error. It may occur for various reasons like a failing HDD, failing storage controllers and cables, the file system monitoring drivers of an antivirus, or a virus.

Form your crash dumps, I got the failing modules are ...

avast! Virtualization Driver
fffff880`02911310  fffff880`03fbbcf1*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
Description here: Driver Reference Table - aswSnx.SYS

COMODO Firewall Pro Sandbox Driver
fffff880`02910af8  fffff880`03e0d371Unable to load image \SystemRoot\System32\DRIVERS\cmdguard.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cmdguard.sys
*** ERROR: Module load completed but symbols could not be loaded for cmdguard.sys
Description here: Driver Reference Table - cmdguard.sys

Uninstall Avast. Uninstall Comodo, too. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Now, you need to pay attention to this one ....

Drive C:
Size 97.66 GB (104,857,595,904 bytes)
Free Space 2.79 GB (2,997,383,168 bytes)

That's extremely low. No doubt that the storage will fail. Salvage some space. At first, disable hibernate. it will salvage a good space. Hibernate - Enable or Disable

Next, follow this guide: Hard Disk Space - Free Up and Recover

Let us know the situation when it is at least 12-15 GBS free.
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 24, {1904fb, fffff88003185878, fffff880031850d0, fffff88001319b13}

Probably caused by : Ntfs.sys ( Ntfs!NtfsPerformVerify+23 )

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

    If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
Arg1: 00000000001904fb
Arg2: fffff88003185878
Arg3: fffff880031850d0
Arg4: fffff88001319b13

Debugging Details:

EXCEPTION_RECORD:  fffff88003185878 -- (.exr 0xfffff88003185878)
ExceptionAddress: fffff88001319b13 (Ntfs!NtfsPerformVerify+0x0000000000000023)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 00000000000000b8
Attempt to read from address 00000000000000b8

CONTEXT:  fffff880031850d0 -- (.cxr 0xfffff880031850d0)
rax=fffff88003185ae8 rbx=0000000000000000 rcx=fffffa8009080010
rdx=0000000000000000 rsi=0000000000000000 rdi=fffffa8009080010
rip=fffff88001319b13 rsp=fffff88003185ab0 rbp=fffff80003680280
 r8=00000000ffffffff  r9=0000000000000727 r10=fffff88001265700
r11=fffff8a001328140 r12=fffff88001267000 r13=0000000000000000
r14=fffff88003185c48 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
fffff880`01319b13 488b8ab8000000  mov     rcx,qword ptr [rdx+0B8h] ds:002b:00000000`000000b8=????????????????
Resetting default scope




ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  00000000000000b8

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003712100
GetUlongFromAddress: unable to read from fffff800037121c0
 00000000000000b8 Nonpaged pool

fffff880`01319b13 488b8ab8000000  mov     rcx,qword ptr [rdx+0B8h]

fffff880`01319b13 488b8ab8000000  mov     rcx,qword ptr [rdx+0B8h]



LAST_CONTROL_TRANSFER:  from fffff8800122fb39 to fffff88001319b13

fffff880`03185ab0 fffff880`0122fb39 : 00000000`00000000 fffff800`03680280 00000000`00000000 fffffa80`09080010 : Ntfs!NtfsPerformVerify+0x23
fffff880`03185af0 fffff880`012962f4 : fffffa80`09080010 00000000`00000000 fffff8a0`0132eb40 fffffa80`077e5180 : Ntfs! ?? ::FNODOBFM::`string'+0x6f90
fffff880`03185be0 fffff800`034e4251 : 00000000`00000000 fffff800`03680200 fffff800`036e1800 00000000`00000005 : Ntfs!NtfsFspClose+0x128
fffff880`03185cb0 fffff800`03778ede : 00000000`00000000 fffffa80`06727b50 00000000`00000080 fffffa80`0669c890 : nt!ExpWorkerThread+0x111
fffff880`03185d40 fffff800`034cb906 : fffff880`02f64180 fffffa80`06727b50 fffff880`02f6efc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03185d80 00000000`00000000 : fffff880`03186000 fffff880`03180000 fffff880`031859e0 00000000`00000000 : nt!KiStartSystemThread+0x16


SYMBOL_NAME:  Ntfs!NtfsPerformVerify+23

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  Ntfs.sys


STACK_COMMAND:  .cxr 0xfffff880031850d0 ; kb

FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsPerformVerify+23

BUCKET_ID:  X64_0x24_Ntfs!NtfsPerformVerify+23

Followup: MachineOwner
My System SpecsSystem Spec
01 Jul 2013   #3

Windows 7 Home Premium 64 bit

Thanks for The help I've got 21.6 GB free now and counting. Also uninstalled Comodo and Avast for MSE. Disabled Hibernate as well, but I might re-enable that in a bit.
My System SpecsSystem Spec

01 Jul 2013   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Now observe the situation. If ant further issue, let us know :)
My System SpecsSystem Spec

 BSOD bugcheck 0x00000024

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