Windows 7: Dell Inspirion 1525 BSOD No hardware change or software change

Neoco · 30 Jun 2013

BSOD happened today and was wondering was there a solution for this problem. I don't know why the issue has come up as now.

x BlueRobot · 30 Jun 2013

Welcome to the forums Neoco,

Code:

BugCheck 116, {fffffa8057088010, fffff8800482dcb0, 0, c}

Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23cb0 )

Code:

Usual causes:  Video driver, overheating, bad video card, BIOS, Power to card

This bugcheck indicates that the graphics card driver has attempted to reset the graphics card, but failed to do so within the allocated time interval, and therefore caused a timeout with the following Stop Code 0x116. More Information - Timeout Detection and Recovery (TDR) (Windows Drivers)

Please follow these steps:

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Note: Please do not hesitate to ask if you have problems or concerns with the troubleshooting steps within the listed guide.

Update:

Code:

0: kd> lmvm igdkmd64
start             end                 module name
fffff880`0480a000 fffff880`04ddd500   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Wed May 06 19:22:19 2009 (4A01D55B)
    CheckSum:         005D8353
    ImageSize:        005D3500
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please update to the latest version from here - Intel® Driver Update Utility

Remove (suggested):

Code:

Pando Media Booster	c:\program files (x86)\pando networks\media booster\pmb.exe

Read this thread for information:

ISP or Networking Issue? 30 days old and counting problem..