Need someone to analyze .dmp for me! BSOD Problem


  1. Posts : 43
    Windows 7 Ultimate x64
       #1

    DRIVER_POWER_STATE_FAILURE BSOD Problem (.dmp attached)


    Hey everyone. Just starting today, i've been getting a BSOD about once every 30-45 minutes. System freezes up, creates dump file, and crashes.

    Attached is my .dmp if someone could take a look at it. This is pretty sudden and I havn't changed anything major in the past few days.

    Thanks again and let me know if you need any further information!
    Ghudda

    edit: I'm running system updates.
    Last edited by Ghudda; 02 Jul 2013 at 12:02.
      My Computer


  2. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #2
      My Computer


  3. Posts : 43
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Dsprague said:
    Thanks. I have updated it with the SF_Diagnostic file.
      My Computer


  4. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #4

    looks like the BSOD is being caused by your USB 3.0 drivers:

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa800796fd00, fffff80000ba2748, fffffa8008783960}
    
    *** WARNING: Unable to verify timestamp for EtronHub3.sys
    *** ERROR: Module load completed but symbols could not be loaded for EtronHub3.sys
    Probably caused by : EtronHub3.sys
    
    Followup: MachineOwner
    ---------
    Driver Reference Table - EtronHub3.sys

    looking at the driver we can see that it is old:

    Code:
    kd> lmvm EtronHub3
    start             end                 module name
    fffff880`04598000 fffff880`045a1f80   EtronHub3 T (no symbols)           
        Loaded symbol image file: EtronHub3.sys
        Image path: \SystemRoot\System32\Drivers\EtronHub3.sys
        Image name: EtronHub3.sys
        Timestamp:        Fri Feb 25 12:51:55 2011 (4D67EC3B)
        CheckSum:         00011316
        ImageSize:        00009F80
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please update your driver from here: Etron Technology, Inc.
      My Computer


  5. Posts : 43
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Great, I installed and successfully updated the USB drivers. I'll update the thread if another BSOD occurs.

    Thanks again Dsprague
      My Computer


  6. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #6

    Glad I could help.
      My Computer


 

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