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Windows 7: BSoD while playing League of Legends (ingame)

03 Jul 2013   #1
ThgilFoDrol

Windows 7 Home Premium 64bit
 
 
BSoD while playing League of Legends (ingame)

Hey, I've been experiencing bluescreens while playing League of Legends. The issue has recently just started to occur immediately after Norton expired. In the attached folder, only the latest two dmp files are relevant to the issue. My laptop only experiences the BSoD after the game starts, and about 10-20 minutes into the game. Nothing graphically extensive or requiring excessive processing power were present in the moments before the bluescreen, however it typically freezes for a second or two before ultimately shutting down. I'm reinstalling right now, to see if it helps. I'd appreciate any help, and thanks in advance!


My System SpecsSystem Spec
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03 Jul 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Security App
  • Start Menu\Programs\Norton Internet Security
Crashes indicate Norton being a possible cause. Remove Norton and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.


  • Update and make full scans with both separately.

Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner - One-time virus scanner free with ESET online scanner

Hard Drive/Storage
Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition
  • For how to upload a screenshot or file, read here
Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

Disk Check
For errors on your Hard drive(s): How to Run Disk Check in Windows 7

System Temperature

Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

SFC /scannow to check windows for corruption:

How to Repair Windows 7 System Files with System File Checker
1. Click Start
2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type
sfc /scannow
and hit enter.

This tutorial USB Selective Suspend - Turn On or Off may help you:

To Disable Selective Suspend:
1. open the control panel
2. go to power options (you may have to set view to small icons)
3. click change plan settings
4. in the window that opens:
5. click change plan settings
6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.

Memtest86+
Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

Note   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

Tip   Tip
Do this test overnight.


My System SpecsSystem Spec
04 Jul 2013   #3
ThgilFoDrol

Windows 7 Home Premium 64bit
 
 
Resolved

Thanks, the issue seems to have been resolved. I uninstalled Norton, installed Malwarebytes and Microsoft Security Essentials. To make sure I removed any malware or viruses too, I ran an overnight scan. There have been no BSoDs lately, however, I am using my integrated GPU rather than my dedicated. I'll test running it with my nVidia GPU and see if it could be related to graphics cards. Thanks once again!
EDIT: I've noticed stability issues with my RAM, along with a massive chunk of it being used during start-up and from start-up and on. I'll run MemTest and see if anything pops up.
My System SpecsSystem Spec
.

04 Jul 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks for the update :)
My System SpecsSystem Spec
Reply

 BSoD while playing League of Legends (ingame)




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