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Windows 7: BSOD appears often when Firefox is closed

03 Jul 2013   #1

Windows 7 Home Premium x64
BSOD appears often when Firefox is closed

Hello :),
I reinstalled my OS and since then I have a big problem with firefox, sometimes when I close it I get the Bluescreen with the error win32k.sys
Before I reinstalled my OS I didnt have any problems at all.

I hope you can help me :)

My System SpecsSystem Spec
03 Jul 2013   #2
x BlueRobot


Welcome to the forums lordcorn,

BugCheck D1, {10, 2, 0, fffff880014e65d9}

*** WARNING: Unable to verify timestamp for kl1.sys
*** ERROR: Module load completed but symbols could not be loaded for kl1.sys
Probably caused by : kl1.sys ( kl1+4e55d9 )
Usual causes:  Device driver
This bugcheck indicates that device drivers have been referencing invalid addresses, and then attempting to read from these addresses.

TRAP_FRAME:  fffff8800358be50 -- (.trap 0xfffff8800358be50)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa800c715d70
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880014e65d9 rsp=fffff8800358bfe0 rbp=0000000000000000
 r8=0000000000000000  r9=0000000000000090 r10=fffff88003564d00
r11=fffffa800c715d70 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
fffff880`014e65d9 ff5010          call    qword ptr [rax+10h] ds:00000000`00000010=????????????????
The driver seemed to cause a illegal page fault, since the IRQL level was set to 2.


Start Menu\Programs\Kaspersky PURE 2.0
2: kd> lmvm kl1
start             end                 module name
fffff880`01001000 fffff880`0175f000   kl1      T (no symbols)           
    Loaded symbol image file: kl1.sys
    Image path: \SystemRoot\system32\DRIVERS\kl1.sys
    Image name: kl1.sys
    Timestamp:        Thu Oct 20 08:47:39 2011 (4E9FD21B)
    CheckSum:         0007AC0F
    ImageSize:        0075E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
2: kd> lmvm klim6
start             end                 module name
fffff880`047b0000 fffff880`047b9000   klim6    T (no symbols)           
    Loaded symbol image file: klim6.sys
    Image path: \SystemRoot\system32\DRIVERS\klim6.sys
    Image name: klim6.sys
    Timestamp:        Thu Mar 10 14:36:02 2011 (4D78E1D2)
    CheckSum:         0000FA98
    ImageSize:        00009000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Kaspersky seems to be causing the problem here, please remove using the Kaspersky Removal Tool, and then install and run full scans with these free alternatives, which work best with the operating system due to their lightweight nature on system resources and compatibility.

Install and perform full scans with:
information   Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:Kaspersky seems to also be causing a potential conflict with your network drivers.

Install Service Pack 1:Service Pack 1 has provided many security and stability updates for Windows 7, which would be highly beneficial for your system.

Check for any additional updates, which includes all the Important, Recommended and Optional Windows Updates, ignore anything related to Bing.
  1. Start
  2. Type: Windows Updates
  3. Check for Updates/Install Updates
  4. Reboot (if prompted)
It may take several attempts to install all the Windows Updates.
My System SpecsSystem Spec
03 Jul 2013   #3
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit

Well, first of all, you need to install Service Pack 1 as well as all other patches for Windows. There may be bugfixes for whatever's crashing your system. You also need to install and update all your hardware drivers. Run a checklist of all the hardware you have and update each driver. I do see some of them are updated but not all of them.

I'm also seeing a lot of strange drivers that just shouldn't be there. For one, you have an AOL driver present dated 2005 (wanatw64.sys). Also, I notice you have Xusb21.sys, which is a driver for Xbox controller support, and it's dated 2009. This is listed in our driver database as causing BSODs a lot, so find an update or uninstall it.

Overall it looks like you still need some updating and cleaning to do before we can proceed further. Once you're done with all of that, if that doesn't fix the problem, run Driver Verifier as instructed then let it crash the system a couple times, then turn it off and send us the crashdumps. Read the entire article and carefully.
My System SpecsSystem Spec

06 Jul 2013   #4

Windows 7 Home Premium x64

I updated my drivers and got service pack 1, the bluescreens are gone now, Thank you very much guys :) Have a nice day :)
My System SpecsSystem Spec
06 Jul 2013   #5
x BlueRobot


Welcome, glad to be able to help :)
My System SpecsSystem Spec

 BSOD appears often when Firefox is closed

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