BSOD while PC is left idle (sleep?)

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  1. desertdubu
    Posts : 22
    Windows 7 Ultimate x64
    Thread Starter
       New #21

    Same thing happens : (
      My Computer
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  3. tom982
    Posts : 2,663
    Windows 8.1 Pro x64
       New #22

    Very odd! Let's run another SFC and see where we are:

    SFC Scan


    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following commands into it, press enter after each


      sfc /scannow


      Wait for this to finish before you continue


      copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt



    4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.




    Tom
      My Computer
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  4. desertdubu
    Posts : 22
    Windows 7 Ultimate x64
    Thread Starter
       New #23

    Ok, here is the CBS file.
      My Computer
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  6. tom982
    Posts : 2,663
    Windows 8.1 Pro x64
       New #24

    Hi desertdubu,

    Despite SFCFix appearing to hang, it's performed the file replacements and there is no longer any file corruption on your computer:


    Code:
    2013-08-02 19:42:06, Info                  CSI    0000030c [SR] Verify complete
2013-08-02 19:42:06, Info                  CSI    0000030d [SR] Repairing 0 components
2013-08-02 19:42:06, Info                  CSI    0000030e [SR] Beginning Verify and Repair transaction
2013-08-02 19:42:06, Info                  CSI    0000030f Repair results created:
POQ 132 starts:
 
POQ 132 ends.
2013-08-02 19:42:06, Info                  CSI    00000310 [SR] Repair complete

    Can you re-run the System Update Readiness Tool then post the log please?


    C:\Windows\Logs\CBS\CheckSUR.persist.log

    Nearly done!


    Tom
      My Computer
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  7. desertdubu
    Posts : 22
    Windows 7 Ultimate x64
    Thread Starter
       New #25

    That's great! Here's the Checksur log

    Code:
    =================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 19.0
2013-08-02 20:46

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI Mismatched Identity    0x00000000    appid    prnkm002.inf_31bf3856ad364e35_6.1.7600.16385_4fed5d97295b3e32    appid and keyform do not match; appid is wrong.
(f)    CSI C Mark Deployment Missing    0x00000000    c!windowsfoundation_31bg3856ad364e35_6.1.7600.16385_5f2ecc1aaa4ac3b2    amd64_netfx-system.web.regularexpressions_b03f5f7f11d50a3a_6.1.7600.16385_none_7e469b5b5fa3029b    
(f)    CSI C Mark Deployment Missing    0x00000000    c!windowsfoundation_31bf3856ad374e35_6.1.7600.16385_5f2ecc1aaa4ac3b2    x86_microsoft-windows-win32subsystem_31bf3856ad364e35_6.1.7600.16385_none_7e87ae86ae3ed60f    
(f)    CSI C Mark Deployment Missing    0x00000000    c!windowsfoundation_31bf3856ad374e35_6.1.7600.16385_5f2ecc1aaa4ac3b2    amd64_microsoft-windows-mapi_31bf3856ad364e35_6.1.7600.16385_none_074232f63370b5cc    
(f)    CSI C Mark Deployment Missing    0x00000000    c!windowsfoundation_31bf3856ad374e35_6.1.7600.16385_5f2ecc1aaa4ac3b2    amd64_microsoft-windows-help-resources_31bf3856ad364e35_6.1.7600.16385_none_b50959d3d479757a    

Summary:
Seconds executed: 1053
 Found 7 errors
  CSI Mismatched Identity Total count: 1
  CSI C Mark Deployment Missing Total count: 4
  CBS MUM Corrupt Total count: 2

Unavailable repair files:
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
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  8. tom982
    Posts : 2,663
    Windows 8.1 Pro x64
       New #26

    Hi desertdubu,

    Excellent! Some of the registry fixes went through as well. Now to fix the last few:


    Upload a file to Dropbox


    Note: If you prefer, the same techniques can be applied to your Skydrive however these instructions may not necessarily work for Skydrive.


    1. If you haven't already created a Dropbox account, please do so Here
    2. Although this procedure can be done directly through the website, it is much easier to do so via the Windows client which can be downloaded from the Dropbox website:


      https://www.dropbox.com/install

    3. After you have downloaded and installed that, you should now see Dropbox in your Favourites box in Windows Explorer. This is the folder that will be synchronised with the Dropbox servers, anything that you wish to back up online can be put in here, but today we will be using it to transfer files.






    4. To access your Dropbox folder, just click on the link in the top left hand corner of Windows Explorer (accessible from any location - Documents etc.). Alternatively, you can double click on the icon found in your system tray (next to the time). If you are still having issues locating this folder, unless otherwise specified, it can be found under this location: C:\Users\{Your username}\Dropbox
    5. Copy all of the following files to the Public folder in your Dropbox:


      • C:\Windows\system32\config\components (it has no file extension)



    6. Select all files by pressing Ctrl+A then right-click and select Send to > Compressed (zipped) folder
    7. This will create a .zip file in your Public folder.
    8. Right-click on this file and select Copy Public Link then Paste (Ctrl+V) this link into your next post for me please




    Tom
      My Computer
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  10. desertdubu
    Posts : 22
    Windows 7 Ultimate x64
    Thread Starter
       New #27

    Ok, here you go
    https://www.dropbox.com/s/fvtaqz8id6r9wey/components
      My Computer
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  11. tom982
    Posts : 2,663
    Windows 8.1 Pro x64
       New #28

    Hi desertdubu,

    All done!

    Download this file please: https://dl.dropboxusercontent.com/u/...components.zip

    Extract the contents to your Desktop, there should be one file named components.

    Then navigate to C:\Windows\system32\config

    And rename the file components to components.bak.

    Then copy and paste the components file on your Desktop to this folder. Reboot and try updating again.

    If, at any point, you are displayed an error saying the file is in use, or access denied, reboot and try again.

    Then re-run the System Update Readiness Tool and post the log again please.

    C:\Windows\Logs\CBS\CheckSUR.persist.log

    Tom
      My Computer
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  12. desertdubu
    Posts : 22
    Windows 7 Ultimate x64
    Thread Starter
       New #29

    Awesome! Sorry about the delay, had a wedding to fly to this weekend. Here's the Checksur log
    Code:
    =================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 19.0
2013-08-02 20:46

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI Mismatched Identity    0x00000000    appid    prnkm002.inf_31bf3856ad364e35_6.1.7600.16385_4fed5d97295b3e32    appid and keyform do not match; appid is wrong.
(f)    CSI C Mark Deployment Missing    0x00000000    c!windowsfoundation_31bg3856ad364e35_6.1.7600.16385_5f2ecc1aaa4ac3b2    amd64_netfx-system.web.regularexpressions_b03f5f7f11d50a3a_6.1.7600.16385_none_7e469b5b5fa3029b    
(f)    CSI C Mark Deployment Missing    0x00000000    c!windowsfoundation_31bf3856ad374e35_6.1.7600.16385_5f2ecc1aaa4ac3b2    x86_microsoft-windows-win32subsystem_31bf3856ad364e35_6.1.7600.16385_none_7e87ae86ae3ed60f    
(f)    CSI C Mark Deployment Missing    0x00000000    c!windowsfoundation_31bf3856ad374e35_6.1.7600.16385_5f2ecc1aaa4ac3b2    amd64_microsoft-windows-mapi_31bf3856ad364e35_6.1.7600.16385_none_074232f63370b5cc    
(f)    CSI C Mark Deployment Missing    0x00000000    c!windowsfoundation_31bf3856ad374e35_6.1.7600.16385_5f2ecc1aaa4ac3b2    amd64_microsoft-windows-help-resources_31bf3856ad364e35_6.1.7600.16385_none_b50959d3d479757a    

Summary:
Seconds executed: 1053
 Found 7 errors
  CSI Mismatched Identity Total count: 1
  CSI C Mark Deployment Missing Total count: 4
  CBS MUM Corrupt Total count: 2

Unavailable repair files:
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat



=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 19.0
2013-08-06 21:19

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f)    CBS MUM Corrupt    0x00000000    servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum        Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 864
 Found 2 errors
  CBS MUM Corrupt Total count: 2

Unavailable repair files:
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
      My Computer
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  13. tom982
    Posts : 2,663
    Windows 8.1 Pro x64
       New #30

    Hi desertdubu,

    All fixed! How's your computer performing now?


    Tom
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