BSOD occurs when computer asleep, involving ntoskrnl.exe


  1. Posts : 8
    Windows 7 Home Premium 64bit
       #1

    BSOD occurs when computer asleep, involving ntoskrnl.exe


    I have an HP TouchSmart 620-1110, running Windows 7 Home Premium edition, 64bit. For the last few days, the computer has been shutting itself down overnight from sleep mode. So far, this only happens when the computer is asleep. I have attached the SF Diagnostic information. My wife's HP TouchSmart 610 was having the same problem a few weeks ago. Desprague discovered a couple of old drivers which fixed her computer's problems. I'm hoping for another miracle for my computer! Thanks for your help.

    OS: Microsoft Windows 7 Home Premium, version 6.1.7601 SP 1 Build 7601
    CPU: i7-2600 @3.40 GHz
    RAM: 16.00 GB
    Display: AMD Radeon (TM) HD 7670A Graphics
      My Computer

  2.    #2

    Welcome to the forums sboast,

    Code:
    BugCheck 9F, {3, fffffa800d774a10, fffff80000b9c3d8, fffffa8010d6f390}
    
    *** WARNING: Unable to verify timestamp for bcmwl664.sys
    *** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
    Probably caused by : bcmwl664.sys
    It appears that device object has been blocking any further IRPs from being processed.

    Code:
    0: kd> lmvm bcmwl664
    start             end                 module name
    fffff880`06eba000 fffff880`07344000   bcmwl664 T (no symbols)           
        Loaded symbol image file: bcmwl664.sys
        Image path: bcmwl664.sys
        Image name: bcmwl664.sys
        Timestamp:        Tue May 08 07:50:46 2012 (4FA8C246)
        CheckSum:         004890EA
        ImageSize:        0048A000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    It seems your Broadcom 802.11g Network Adapter is a possible cause, please update the driver from here - Downloads | Broadcom
      My Computer


  3. Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    I have updated the Broadcom driver as you suggested and so far everything's OK. Thanks so much for your quick response. I will wait a week to see if the problem is permanently fixed and then mark this problem as solved.

    sboast
      My Computer

  4.    #4

    Welcome, glad to help, hope everything remains okay :)
      My Computer


 

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