Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD occurs when computer asleep, involving ntoskrnl.exe

04 Jul 2013   #1

Windows 7 Home Premium 64bit
BSOD occurs when computer asleep, involving ntoskrnl.exe

I have an HP TouchSmart 620-1110, running Windows 7 Home Premium edition, 64bit. For the last few days, the computer has been shutting itself down overnight from sleep mode. So far, this only happens when the computer is asleep. I have attached the SF Diagnostic information. My wife's HP TouchSmart 610 was having the same problem a few weeks ago. Desprague discovered a couple of old drivers which fixed her computer's problems. I'm hoping for another miracle for my computer! Thanks for your help.

OS: Microsoft Windows 7 Home Premium, version 6.1.7601 SP 1 Build 7601
CPU: i7-2600 @3.40 GHz
RAM: 16.00 GB
Display: AMD Radeon (TM) HD 7670A Graphics

My System SpecsSystem Spec
04 Jul 2013   #2
x BlueRobot


Welcome to the forums sboast,

BugCheck 9F, {3, fffffa800d774a10, fffff80000b9c3d8, fffffa8010d6f390}

*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
Probably caused by : bcmwl664.sys
It appears that device object has been blocking any further IRPs from being processed.

0: kd> lmvm bcmwl664
start             end                 module name
fffff880`06eba000 fffff880`07344000   bcmwl664 T (no symbols)           
    Loaded symbol image file: bcmwl664.sys
    Image path: bcmwl664.sys
    Image name: bcmwl664.sys
    Timestamp:        Tue May 08 07:50:46 2012 (4FA8C246)
    CheckSum:         004890EA
    ImageSize:        0048A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
It seems your Broadcom 802.11g Network Adapter is a possible cause, please update the driver from here - Downloads | Broadcom
My System SpecsSystem Spec
05 Jul 2013   #3

Windows 7 Home Premium 64bit

I have updated the Broadcom driver as you suggested and so far everything's OK. Thanks so much for your quick response. I will wait a week to see if the problem is permanently fixed and then mark this problem as solved.

My System SpecsSystem Spec

06 Jul 2013   #4
x BlueRobot


Welcome, glad to help, hope everything remains okay
My System SpecsSystem Spec

 BSOD occurs when computer asleep, involving ntoskrnl.exe

Thread Tools

Similar help and support threads
Thread Forum
Random BSOD, mostly involving ntoskrnl.exe
Hello, for around a month or two now I have been suffering from seemingly random BSODs. They can happen at any time, while changing between tabs in Chrome, or playing a game. Sometimes, after the dump file has been created during the BSOD, the computer will automatically restart and function as...
BSOD Help and Support
Many BSOD's involving ntoskrnl.exe (nt+0x75C40)
I have to admit it is scary to start a thread here. I did read the instructions and hope I did everything correct. The bsod have been going on for months now. I am using a windows 7 PC on 64 bit Intel Core i5 processor. (I've added all the info in my profile) but just to be sure I will add...
BSOD Help and Support
BSOD involving ntoskrnl.exe 4+
New to forums, forgive me if I don't provide enough information. So here's my situation. I've had this custom build computer for almost 2 years and for the past few weeks I've been receiving many BSOD's and I can really pin point the problem. I'm going to attach text files from the BLUESCREEN View...
BSOD Help and Support
BSOD When PC Asleep - DRIVER_POWER_STATE_FAILURE -ntoskrnl.exe+7efc0
Hi Folks, for the past 2 weeks I have been having this issue - At the end of the work day I put the PC (Windows 7 x64) to sleep. Then sometimes when I flip up the screen back I see a BSOD that happened when the PC was asleep. This doesn't always happen but it happens alot. I have done a chkdsk /f...
BSOD Help and Support
BSOD involving dxgmms1.sys and ntoskrnl.exe
So, I was having BSOD's with my old system as it was set up and wanted to start fresh as I had not re-installed my OS in a while. I bought a new SSD and installed my OS on it, and formatted my old drive to use as space to install programs. However the BSOD's have started again, the first was right...
BSOD Help and Support
BSOD Involving ntoskrnl.exe
Well, after scouring the internet in an attempt to figure a solution for myself I have finally admitted defeat and here I am. The issue is hard to pinpoint as it happens at random. Be it gaming, browsing the net, or even opening a window to navigate around my computer. It is always the same. The...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:40.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App