Two BSOD while web browsing, error 1000007e


  1. Posts : 26
    Windows 7
       #1

    Two BSOD while web browsing, error 1000007e


    Today I got 2 BSOD errors in pretty close succession. I wasnt doing anything out of the ordinary. I had few applications open (notepad++, chrome mainly and some background programs). Normally I would dismiss a BSOD as they dont happen very often, but that fact that this happened twice in a row is making me a bit paranoid.

    Im not exactly sure what the first error was, but the details of the second time is below.

    Code:
    Problem signature:
      Problem Event Name:	BlueScreen
      OS Version:	6.1.7601.2.1.0.256.1
      Locale ID:	1033
    
    Additional information about the problem:
      BCCode:	1000007e
      BCP1:	FFFFFFFFC0000005
      BCP2:	FFFFF8800174DD6E
      BCP3:	FFFFF88002DD8908
      BCP4:	FFFFF88002DD8160
      OS Version:	6_1_7601
      Service Pack:	1_0
      Product:	256_1
    
    Files that help describe the problem:
      C:\Windows\Minidump\070713-29437-01.dmp
      C:\Users\Robert\AppData\Local\Temp\WER-73429-0.sysdata.xml
    
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt
    My Dump from the sevenForums Diagnostics Tool is attached.

    Thanks!
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Security App
    Crashes indicate Norton being a possible cause. Remove Norton and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software

    Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

    Microsoft Security Essentials for Windows
    MalwareBytes Free

       Information

    • Do not start the free trial of MalwareBytes, unselect that option when prompted.

    • Update and make full scans with both separately.


    Virus check
    Scan your system with the following:

    Kaspersky TDSSKiller - TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US

    ESET online scanner - Online Virus Scanner Eset

    Windows Defender Offline (optional)/in case above two show infection) - Run Windows Defender Offline

    Start up
    Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

    Performing a Clean Startup
    Startup Programs - Change

    Hard Drive/Storage
    Post disk summary using CrystalDiskInfo software - CrystalDiskInfo

    For how to upload a screenshot or file, read here

    Make a Hard Drive test from the mfg website: Hard Drive Diagnostic Procedure

    For errors on your Hard drive(s): Disk Check

    Daemon Tools/Alcohol %
    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions). Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

    As an alternative many people recommend the use of Total Mounter or Magic ISO

    Get the latest version of your VMware software installed. If no later version is available, please uninstall the software till your BSOD's stop.
    Code:
    VMNET.SYS                   Thu May 22 16:33:54 2008 (48354C12)
    vmnetadapter.sys            Thu May 22 16:33:57 2008 (48354C15)
    vmnetbridge.sys             Thu May 22 16:34:05 2008 (48354C1D)
    vmnetuserif.sys             Wed Oct 21 03:12:04 2009 (4ADE27A4)
    vmx86.sys                   Wed Oct 21 04:18:40 2009 (4ADE3740)
    vpcnfltr.sys                Sat Nov 20 17:35:20 2010 (4CE7B278)
    vpcusb.sys                  Sat Nov 20 17:35:31 2010 (4CE7B283)
    vpchbus.sys                 Sat Nov 20 17:35:38 2010 (4CE7B28A)
    vpcvmm.sys                  Sat Nov 20 17:35:48 2010 (4CE7B294)
       Note
    Revo Uninstaller
    Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware

    Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).


    SFC /scannow

    1. Click Start
    2. In the search box, type Command Prompt
    3. In the list that appears, right-click on cmd.exe and choose Run as administrator
    4. In the command window that opens, type
    Code:
    sfc /scannow
    5. Hit enter
    System File Checker

    Memtest86+
    Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.
    How to test and diagnose RAM issues with Memtest86+
       Note
    Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

       Tip
    Do this test overnight.

    BSOD BUGCHECK SUMMARY
    Code:
    Debug session time: Mon Jul  8 07:09:55.812 2013 (UTC + 6:00)
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime: 0 days 0:28:07.733
    *** ERROR: Module load completed but symbols could not be loaded for volsnap.sys
    Probably caused by : volsnap.sys ( volsnap+19d6e )
    BugCheck 1000007E, {ffffffffc0000005, fffff8800174dd6e, fffff88002dd8908, fffff88002dd8160}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Bugcheck code 1000007E
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8800174dd6e, The address that the exception occurred at
    Arg3: fffff88002dd8908, Exception Record Address
    Arg4: fffff88002dd8160, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  0x7E
    DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
    FAILURE_BUCKET_ID:  X64_0x7E_volsnap+19d6e
    MaxSpeed:     2930
    CurrentSpeed: 2940
    BiosVersion = 0202   
    BiosReleaseDate = 12/04/2008
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Debug session time: Mon Jul  8 06:40:47.054 2013 (UTC + 6:00)
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime: 0 days 8:42:28.990
    *** ERROR: Module load completed but symbols could not be loaded for volsnap.sys
    Probably caused by : volsnap.sys ( volsnap+19d6e )
    BugCheck 1000007E, {ffffffffc0000005, fffff8800178bd6e, fffff880067ae908, fffff880067ae160}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Bugcheck code 1000007E
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8800178bd6e, The address that the exception occurred at
    Arg3: fffff880067ae908, Exception Record Address
    Arg4: fffff880067ae160, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  0x7E
    DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
    FAILURE_BUCKET_ID:  X64_0x7E_volsnap+19d6e
    MaxSpeed:     2930
    CurrentSpeed: 2940
    BiosVersion = 0202   
    BiosReleaseDate = 12/04/2008
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Debug session time: Sun Jul  7 21:56:52.212 2013 (UTC + 6:00)
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime: 0 days 0:11:47.149
    *** ERROR: Module load completed but symbols could not be loaded for volsnap.sys
    Probably caused by : volsnap.sys ( volsnap+19d6e )
    BugCheck 1000007E, {ffffffffc0000005, fffff880013bdd6e, fffff8800a966908, fffff8800a966160}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Bugcheck code 1000007E
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff880013bdd6e, The address that the exception occurred at
    Arg3: fffff8800a966908, Exception Record Address
    Arg4: fffff8800a966160, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  0x7E
    DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
    FAILURE_BUCKET_ID:  X64_0x7E_volsnap+19d6e
    MaxSpeed:     2930
    CurrentSpeed: 2940
    BiosVersion = 0202   
    BiosReleaseDate = 12/04/2008
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
      My Computer


 

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