BSOD after attempting to change from extended display to duplicate

somethingsimple · 09 Jul 2013

I attempted to change my display configuration from extended display to duplicate display, by pressing "window button" + "P". The screen immediately turned blue once I pressed "window button" + "P".

Attached are the requested files.

Thank you.

**Capt.Jack Sparrow** · 10 Jul 2013

Hello there!

There are a couple of things we need to do. First update the Intel Matrix Storage Manager driver. Then remove the display drivers and install an updated driver.

Run Hardware Diagnostic (RAM & Hard drive)

Also consider updating your SSD Firmware as well.

Code:

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000003, the pool freelist is corrupt.
Arg2: fffff8a00f78b130, the pool entry being checked.
Arg3: ffff000100000001, the read back flink freelist value (should be the same as 2).
Arg4: fffff8a00f78b130, the read back blink freelist value (should be the same as 2).

Debugging Details:
------------------


BUGCHECK_STR:  0x19_3

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff800033b56ea to fffff80003282c00

STACK_TEXT:  
fffff880`0391d868 fffff800`033b56ea : 00000000`00000019 00000000`00000003 fffff8a0`0f78b130 ffff0001`00000001 : nt!KeBugCheckEx
fffff880`0391d870 fffff800`033b64f1 : 00000000`00000000 fffff8a0`0f146820 fffff8a0`12018250 00000000`00000090 : nt!ExDeferredFreePool+0xc96
fffff880`0391d900 fffff800`03244cd2 : 00000000`00000000 fffff8a0`0f146c58 fffffa80`74536d4d fffff800`0357b116 : nt!ExFreePoolWithTag+0x411
fffff880`0391d9b0 fffff800`035251bb : fffffa80`155421d0 00000000`00000011 00000000`0008c081 fffffa80`11c15430 : nt!MiDeleteSegmentPages+0x112
fffff880`0391da80 fffff800`032cf311 : fffffa80`155421d8 00000000`00000001 00000000`00000000 00000000`00000631 : nt!MiSegmentDelete+0x7b
fffff880`0391dac0 fffff800`032cf1d5 : 00000000`00000000 00000000`00000080 fffffa80`0ca72040 fffffa80`00000012 : nt!MiProcessDereferenceList+0x131
fffff880`0391db80 fffff800`03520ede : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiDereferenceSegmentThread+0x10d
fffff880`0391dc00 fffff800`03273906 : fffff880`009b3180 fffffa80`0ca8f500 fffff880`009be0c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`0391dc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!ExDeferredFreePool+c96
fffff800`033b56ea cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!ExDeferredFreePool+c96

FOLLOWUP_NAME:  Pool_corruption

IMAGE_NAME:  Pool_Corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: Pool_Corruption

FAILURE_BUCKET_ID:  X64_0x19_3_nt!ExDeferredFreePool+c96

BUCKET_ID:  X64_0x19_3_nt!ExDeferredFreePool+c96

Followup: Pool_corruption
---------

somethingsimple · 26 Jul 2013

I updated the display driver, SSD, and Intel Matrix Storage Manager driver.
I did this a week ago, and am trying to find time to learn to conduct the hardware diagnostic.
I haven't had any problems thus far, but will return with results from the hardware diagnostic.

Thank you for your help.