Windows 7: BSOD whilst playing various games. Also happens when not playing games

kennedymobile · 12 Jul 2013

Hello all,

I've been having a few problems with my laptop since I bought it. The problem mainly occurs when I'm playing a game (usually xcom: enemy unknown or deus ex HR at the moment) but has occurred when I'm browsing the internet (albeit far less often). The BSODs appear to be random but I'm using a blue tooth mouse and have noticed the BSOD will usually happened if I'm using it. I've also noticed that my laptop screen with black out for a split second on games that are quite graphics intensive for my system.

Its been frustrating me a lot so I reinstalled and fully updated windows 7. The GPU drivers are all up to date also.

I've attached the SF file that is required and would greatly appreciate any help.

Thanks for your time

koolkat77 · 13 Jul 2013

Welcome to the Forum.

Just to make a note, you are having lot of different codes:

Code:

BugCheck 4E, {9a, 1c2cb0, 3, 0}
BugCheck A, {0, 2, 1, fffff800030c5e4e}
BugCheck 3B, {c0000005, fffff800033f55b0, fffff8800e164e00, 0}
BugCheck A, {5a31618, 2, 1, fffff800030e80d8}
BugCheck 1E, {0, 0, 0, 0}
BugCheck D1, {5b, 2, 0, fffff88000e11993}
BugCheck 3B, {c0000005, fffff800033db5b0, fffff8800b079f40, 0}
BugCheck D1, {5b, 2, 0, fffff88000e78993}
BugCheck 1000007E, {ffffffffc0000005, fffff8800144b039, fffff880037473d8, fffff88003746c30}
BugCheck 19, {3, fffffa8011ca7f40, fffffa8011ca7fb0, fffffa8011ca7f40}

Free up the start up:
Startup Programs - Change
Your antivirus is the only thing that's really needed there.

Run a system file check and disk check on your Hard drives:
SFC /SCANNOW Command - System File Checker
Disk Check

Trend Micro can be a cause of BSOD's. Uninstall for testing purpose.
Sony Firmware Extension Parser driver - 2007 version has BSOD issues in Win7
Western Digital SCSI Arcitecture Model (SAM) WDM driver [br] 2008 driver version has known BSOD issues in Windows

Uninstall the above software using the free version of Revo Uninstaller. While uninstalling a software, opt for advance uninstall. This allows you to remove and delete registry left over of a stubborn program. Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Use Microsoft Security Essentials & the Free version of Malwarebytes, update and make a full scan separately:
Microsoft Security Essentials - Microsoft Windows
Malwarebytes Free

Do not start the free trial, un-tick that option.

Make scans with:
Kaspersky TDSSKiller - TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US
ESET online scanner - Online Virus Scanner Eset

Test RAM with memtest86+:
RAM - Test with Memtest86+

Pay close attention to part 3 of the tutorial "If you have errors"

Bugcheck

Code:

Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sat Jul 13 05:52:07.477 2013 (UTC + 6:00)
System Uptime: 0 days 1:01:59.710
BugCheck 4E, {9a, 1c2cb0, 3, 0}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_SEGMENT::SafeUnlockPages+31 )
BUGCHECK_STR:  0x4E_9a
PROCESS_NAME:  dxhr.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sat Jul 13 04:49:27.394 2013 (UTC + 6:00)
System Uptime: 0 days 0:45:15.627
BugCheck A, {0, 2, 1, fffff800030c5e4e}
Probably caused by : ntkrnlmp.exe ( nt!KiSignalSynchronizationObject+4e )
BUGCHECK_STR:  0xA
PROCESS_NAME:  ZeroConfigServ
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sat Jul 13 03:59:20.770 2013 (UTC + 6:00)
System Uptime: 0 days 2:01:07.613
BugCheck 3B, {c0000005, fffff800033f55b0, fffff8800e164e00, 0}
Probably caused by : ntkrnlmp.exe ( nt!ObDereferenceSecurityDescriptor+20 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  ZeroConfigServ
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sat Jul 13 01:49:52.769 2013 (UTC + 6:00)
System Uptime: 0 days 0:33:15.002
BugCheck A, {5a31618, 2, 1, fffff800030e80d8}
Probably caused by : ntkrnlmp.exe ( nt!KiTryUnwaitThread+28 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Fri Jul 12 17:07:27.471 2013 (UTC + 6:00)
System Uptime: 0 days 0:04:09.705
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by : nwifi.sys ( nwifi!EtwEx_tidActivityInfoTransfer+ad )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Fri Jul 12 12:39:04.126 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:48.360
BugCheck D1, {5b, 2, 0, fffff88000e11993}
Probably caused by : Wdf01000.sys ( Wdf01000+11993 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Fri Jul 12 10:28:07.798 2013 (UTC + 6:00)
System Uptime: 0 days 0:06:23.032
BugCheck 3B, {c0000005, fffff800033db5b0, fffff8800b079f40, 0}
Probably caused by : ntkrnlmp.exe ( nt!ObDereferenceSecurityDescriptor+20 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Thu Jul 11 22:13:42.788 2013 (UTC + 6:00)
System Uptime: 0 days 0:01:37.021
BugCheck D1, {5b, 2, 0, fffff88000e78993}
Probably caused by : Wdf01000.sys ( Wdf01000+11993 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Thu Jul 11 20:34:25.948 2013 (UTC + 6:00)
System Uptime: 0 days 4:13:16.181
BugCheck 1000007E, {ffffffffc0000005, fffff8800144b039, fffff880037473d8, fffff88003746c30}
Probably caused by : luafv.sys ( luafv+128a2 )
BUGCHECK_STR:  0x7E
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Thu Jul 11 15:41:35.291 2013 (UTC + 6:00)
System Uptime: 0 days 0:09:50.135
BugCheck 19, {3, fffffa8011ca7f40, fffffa8011ca7fb0, fffffa8011ca7f40}
*** WARNING: Unable to verify timestamp for iBtFltCoex.sys
*** ERROR: Module load completed but symbols could not be loaded for iBtFltCoex.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+c96 )
BUGCHECK_STR:  0x19_3
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

kennedymobile · 13 Jul 2013

Thank you for the reply. I'll do what you said and get back to you as soon as I can.

Thanks again.

koolkat77 · 13 Jul 2013

No problem, take your time :)

kennedymobile · 14 Jul 2013

Hi again,

So I've tried your recommendations and I've outlined the results below.

- I've freed the start up programs, nothing in there other than antivirus.

-Ran a system and disk check and no errors were detected with either.

-Uninstalled Trend Micro with Revo uninstaller. Looks like its got rid of all of it.

-Attempted to uninstall Sony Firmware Extension Parser driver - 2007 version. This caused a problem as I got an error message saying my battery was no longer recognized by my computer after the firmware driver was uninstalled. I had to download a newer version of Sony Firmware Extension Parser (2011 version).

-Western Digital SCSI Arcitecture Model (SAM) WDM was uninstalled with Revo.

-Full scans undertaken will all advised software. No problems other than ESET finding one threat, something called ReginOut ( I think).

-Ran memtest86+. Performed 7 passes with no errors detected.

After doing the above, I booted up a game and when I quit the BSOD reared its ugly head again. This time it said PFN_List_Corrupt . There was no error log upon start up however. When I was carrying out the above recommendations I had an other BSOD. Error log is below.
------------------------------------------------------
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: d1
BCP1: FFFFFFFFFFFFFF00
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88000E43706
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\071413-41433-01.dmp
C:\Users\Stewart\AppData\Local\Temp\WER-412934-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

----------------------------------

Any additional advice would be greatly appreciated.

Thanks.

koolkat77 · 14 Jul 2013

Please provide new reports: Blue Screen of Death (BSOD) Posting Instructions

kennedymobile · 14 Jul 2013

I knew I forgot something, here you go.

koolkat77 · 14 Jul 2013

Doesn't seem like you have cleared your start-up entries so well.

Code:

Sidebar	%programfiles%\windows sidebar\sidebar.exe /autorun	NT AUTHORITY\LOCAL SERVICE	HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Sidebar	%programfiles%\windows sidebar\sidebar.exe /autorun	NT AUTHORITY\NETWORK SERVICE	HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Steam	"c:\users\stewart\desktop\steam\steam.exe" -silent	Stewart-VAIO\Stewart	HKU\S-1-5-21-231431065-1465635027-41204834-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Sony MSS	c:\progra~2\sony\mss\301d1f~1.271\sssche~1.exe	Public	Common Startup
RtHDVBg_Dolby	c:\program files\realtek\audio\hda\ravbg64.exe /forpcee4	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
RtHDVBg	c:\program files\realtek\audio\hda\ravbg64.exe /sonyapo	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
BTMTrayAgent	rundll32.exe "c:\program files (x86)\intel\bluetooth\btmshell.dll",trayapp	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SynTPEnh	%programfiles%\synaptics\syntp\syntpenh.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
IgfxTray	c:\windows\system32\igfxtray.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HotKeysCmds	c:\windows\system32\hkcmd.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Persistence	c:\windows\system32\igfxpers.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
MSC	"c:\program files\microsoft security client\msseces.exe" -hide -runkey	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

kennedymobile · 14 Jul 2013

Had a look at clearing the startup entries again.

koolkat77 · 14 Jul 2013

Well enable Driver Verifier. Driver Verifier - Enable and Disable