BSOD, repeatedly crashing when I'm not around to see, HELP!

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  1. Posts : 21
    Windows 7 64bit
       #1

    BSOD, repeatedly crashing when I'm not around to see, HELP!


    Hi Forum,

    My PC (windows 7, 64-bit) is crashing regularly, always when I am not around (and therefore it is just idling). I wake up to:

    Here's what windows prints out:
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1e
    BCP1: 0000000000000000
    BCP2: 0000000000000000
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\071513-43680-01.dmp
    C:\Users\Jim\AppData\Local\Temp\WER-59919-0.sysdata.xml


    Here is the zip from my SF diagnostic tool run:
    https://www.sevenforums.com/attachmen...1&d=1373896096


    Help would be much appreciated!
    Thanks.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Post it following the Blue Screen of Death (BSOD) Posting Instructions. The zip you uploaded seems to be empty.
      My Computer


  3. Posts : 21
    Windows 7 64bit
    Thread Starter
       #3

    Thanks for the heads up... I did follow the instructions (as far as I know), but the SF tool produced a blank folder which I proceeded to zip and post without checking. I uploaded a new one that should be correct...

    https://www.sevenforums.com/attachmen...1&d=1373909559
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Code:
    Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
    Uninstall your current antivirus it is known to contribute to BSOD's. Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
    • Do not start the trial version of MalwareBytes

    You may also take a look at:
    Remove Sandboxie from your system:
    Code:
    SandboxieControl	"c:\program files\sandboxie\sbiectrl.exe"	JJPrisciandaro\Jim	HKU\S-1-5-21-3559470300-1531568060-3244442941-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
       Note
    Download and install Revo Uninstaller free from here:
    Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

    Make scans with -
    Use the System File Checker tool and Run Disk Check:
    Reduce items at start up:
    Your Antivirus software is basically whats just needed there.

    Test and Diagnose RAM Issues with Memtest86+:
    Pay close attention to part 3 of the tutorial "If you have errors"

    Then update your Intel 82567V-2 Gigabit Network Connection Ethernet driver.

    Driver Reference Table - e1y62x64.sys
    Code:
    fffff800`00b9ca58  fffff880`04c01701*** WARNING: Unable to verify timestamp for e1y62x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for e1y62x64.sys
     e1y62x64+0x1701
    ----------------------------------------------------------------------------
    fffff880`04c00000 fffff880`04c49000   e1y62x64   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\e1y62x64.sys
        Image name: e1y62x64.sys
        Timestamp:        Sat Jun 13 06:46:42 2009 (4A32FDFA)
        CheckSum:         00049736
        ImageSize:        00049000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Let us know the results with further BSOD reports if you have them.
      My Computer


  5. Posts : 21
    Windows 7 64bit
    Thread Starter
       #5

    Randomly occurring BSODs, please help!


    I am getting BSODs let's say once per week, randomly. I learn of them when I get the "windows has recovered from an unexpected error" type of message upon reboot. I've attached my output. Thanks in advance. System is 7 64bit.

    https://www.sevenforums.com/attachmen...1&d=1373942013
      My Computer


  6. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #6

    Bob have you tried any scans mate if not try these after trying these
    SFC /SCANNOW Command - System File Checker

    Disk Check


    http://www.superantispyware.com/

    http://www.malwarebytes.org/products/malwarebytes_free/untick thetrial version box

    http://www.bleepingcomputer.com/download/adwcleaner/download frombleeping computer
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    focusbob said:
    I am getting BSODs let's say once per week, randomly. I learn of them when I get the "windows has recovered from an unexpected error" type of message upon reboot. I've attached my output. Thanks in advance. System is 7 64bit.

    https://www.sevenforums.com/attachmen...1&d=1373942013
    Take the suggestions already given by koolkat77 for the HPE 380t.

    For the ASUS P6T DELUXE V2 machine, install Service pack 1 and all other windows updates. (The SP1 update is pending for the HP machine too.) Otherwise the system will remain vulnerable to threats.
    Code:
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
    Learn how to install Windows 7 Service Pack 1 (SP1)
    Service Pack Center - Microsoft Windows

    And the ASUS one is highly overclocked.
    Code:
    CPUID:        "Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz"
    MaxSpeed:     2670
    CurrentSpeed: 3818
    Overclocking is one of the most frequent causes of a stop 0x124, as frequent as the missing SP1. As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
    How To Clear CMOS (Reset BIOS)

    Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

    Let us know the results. From the next post, please specify the info is about which computer.
    _____________________________________________________________________
    BSOD ANALYSIS:
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa800b8f18f8, 0, 0}
    
    Probably caused by : GenuineIntel
    
    Followup: MachineOwner
    ---------
    
    5: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800b8f18f8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`033776f0 fffff800`03108979 : fffffa80`0b8f18d0 fffffa80`09d8f680 fffff880`03377c38 00000000`00000018 : nt!WheapCreateLiveTriageDump+0x6c
    fffff880`03377c10 fffff800`02fea677 : fffffa80`0b8f18d0 fffff800`030635f8 fffffa80`09d8f680 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
    fffff880`03377c40 fffff800`02f52c85 : fffff800`030c5380 fffffa80`0b8cc828 fffffa80`0b8cc820 fffffa80`09d8f680 : nt!WheapProcessWorkQueueItem+0x57
    fffff880`03377c80 fffff800`02ecbb21 : fffff880`011cae00 fffff800`02f52c60 fffffa80`09d8f680 4b404b40`42604260 : nt!WheapWorkQueueWorkerRoutine+0x25
    fffff880`03377cb0 fffff800`0315d47a : 845f845f`cb8bcb8b fffffa80`09d8f680 00000000`00000080 fffffa80`09d721f0 : nt!ExpWorkerThread+0x111
    fffff880`03377d40 fffff800`02e9cda6 : fffff880`0316a180 fffffa80`09d8f680 fffff880`031750c0 1eb81eb8`0d370d37 : nt!PspSystemThreadStartup+0x5a
    fffff880`03377d80 00000000`00000000 : fffff880`03378000 fffff880`03372000 fffff880`02eb1540 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: GenuineIntel
    
    IMAGE_NAME:  GenuineIntel
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV
    
    BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV
    
    Followup: MachineOwner
    ---------
    ________________________________________________________________________________________
    Here are two computers under analysis:

    Computer 1:

    • Motherboard: HP HPE 380t
    • BIOS Date: 05/20/2010
    • RAM : 12 GB RAM (6x2 GB ?)
    • CPU : Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz
    • GPU : NVIDIA GeForce GT 320 ( 1 GB RAM)

    Computer 2:

    • Motherboard: ASUS P6T DELUXE V2
    • BIOS Date: 05/19/2009
    • RAM: 12 GB
    • CPU: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
    • GPU: Name NVIDIA GeForce 9600 GT (1 GB)
    Last edited by Arc; 16 Jul 2013 at 07:09.
      My Computer


  8. Posts : 21
    Windows 7 64bit
    Thread Starter
       #8

    thanks guys, I'm working through koolkat77's suggestions, the full virus scan is going on 18 hours.... I'll get started on Arc's suggestions for my other computer when I get home to it again this evening. Thanks guys.
      My Computer


  9. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #9

    All failing try some of these as well Best Free Rootkit Scanner and Remover

    Did you run ADW by nay chance??
      My Computer


  10. Posts : 21
    Windows 7 64bit
    Thread Starter
       #10

    OK, some updates/questions:

    HPE 380t

    DONE: Uninstalled AVG, installed Microsoft security essentials. Ran all virus/malware/rootkit scans suggested, all came back clean. Updated Windows and suggested drivers (this is still ongoing). Removed Sandboxie and a couple of other programs I was no longer using. Cleaned out startup items (but left: microsoft security client, allway sync, microsoft skydrive, netdrive, cloudstation (synology), and dropbox; my understanding is that starting at startup is essential to their functionality but please let me know if one or more of these is a known BSOD offender).

    TO DO: Disc and memory scans.

    ASUS P6T DELUXE V2

    So far, I've only addressed (and as above, still ongoing) the Windows and driver updates. But other than this, the only requested action was lowering my overclock (which I completely understand the rationale behind). My question is, should I be doing some of the things recommended in the HPE 380t suggestions? For example, this computer has AVIRA, should I switch to microsoft security essentials? Should I run virus, malware, disc, memory, etc scans on it? Thin out programs that start at startup? A higher order question, for my curiosity, that will explain these questions somewhat: is there something in the reports I uploaded that indicates why my system(s) may have crashed? Or, does it just provide information about my systems that indicate to you areas that may have caused the crash (only because these areas are well known causes of crashes)?

    Thanks, and I'll keep truckin' and updating.
      My Computer


 
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