BSOD inconsistent triggers error x124

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  1. Posts : 12
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    BSOD inconsistent triggers error x124


    Hi all,

    I've started to regularly received bsod errors on this laptop. They occurred infrequently at first, then have regularly happened on a daily basis for the past month. In terms of scale, sometimes the system can run for a few hours, sometimes it bsod on startup. (always error code x124).

    The BSOD have been triggered by a number of different things, but not all necessarily trigger the bsod. Startup, youtube, videos, games, opening pdf or browsers, photo and video editing.

    I've very limited knowledge and have been lurking on these forums for a month trying various suggestions but have come to seek advice. I've performed a memory test which came up clean. Admittedly though, I only ran it for two cycles. I've used CCleaner, updated all driver information, opened the laptop to check for obvious bad connections, hoovered parts and have a desktop fan blowing on the vent for the graphics card.

    I'm attaching the event log

    Please if someone could give me some advice as I'm reaching the end of ideas.
      My Computer


  2. Posts : 2,014
    Windows 7 Professional 64bit
       #2

    Please post back the following information:

    Windows Updates and Activation
      My Computer


  3. Posts : 12
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XDKJ3-P2YHF-49GKD
    Windows Product Key Hash: s9t89mxMG5e7Lz40e8yPFWSmKlI=
    Windows Product ID: 00426-260-2145234-85445
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {C6AC92DE-0E74-4EB9-8F1C-AD77EAD8B703}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C6AC92DE-0E74-4EB9-8F1C-AD77EAD8B703}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-49GKD</PKey><PID>00426-260-2145234-85445</PID><PIDType>5</PIDType><SID>S-1-5-21-3145144444-1434669959-2723107997</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv7 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.14</Version><SMBIOSVersion major="2" minor="4"/><Date>20090713000000.000000+000</Date></BIOS><HWID>A0153C07018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>9860A0C0F14B775</Val><Hash>AVw+SkUspWpqxyYGm3nsZjg2nsc=</Hash><Pid>81607-954-2913085-64945</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-260-214523-01-2057-7600.0000-2522011
    Installation ID: 006754583773285403496194827224794530618910333155711784
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 49GKD
    License Status: Licensed
    Remaining Windows rearm count: 5
    Trusted time: 15/07/2013 20:45:45
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:18:2013 18:31
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: OgAAAAEABAABAAEAAQACAAAABAABAAEA6GH49OAEVPn+HE4DEDOwJVBfWiuaiAI3pIeKd4YtrP1+KA==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			HP    		3063    
      FACP			HP    		3063    
      HPET			HP    		3063    
      BOOT			HP    		3063    
      MCFG			HP    		3063    
      SLIC			HPQOEM		SLIC-MPC
      SSDT			AMD   		PowerNow
      My Computer


  4. Posts : 12
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #4

    Hope this helps ^
      My Computer


  5. Posts : 12
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    sadly still happening. This time whilst playing a video in web browser. Thanks for looking into it for me. I don't suppose you would have any other suggestions?
      My Computer


  6. Posts : 2,014
    Windows 7 Professional 64bit
       #6

    Hi,

    Thanks for the added info.

    Your logs show a Stop 0x124, which is usually hardware related.

    Code:
     
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 124, {0, fffffa8004f79038, b6000000, 181}
    Probably caused by : hardware
    Followup: MachineOwner
    ---------
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    This bug check indicates that a fatal hardware error has occurred. This bug check 
    uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    As Stop 0x124 minidumps contain very little practical information, it is therefore
    necessary to approach the problem as a case of hardware in an unknown state of
    distress.

    Further analysis indicates that there was a problem reading the processor cache:

    Code:
     
    1: kd> !errrec fffffa8004f79038
    ===============================================================================
    Common Platform Error Record @ fffffa8004f79038
    -------------------------------------------------------------------------------
    Record Id     : 01ce79a099979725
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 7/6/2013 1:07:13
    Flags         : 0x00000000
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8004f790b8
    Section       @ fffffa8004f79190
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Generic
    Flags         : 0x00
    Level         : 1
    CPU Version   : 0x0000000000200f31
    Processor ID  : 0x0000000000000001
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8004f79100
    Section       @ fffffa8004f79250
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    Local APIC Id : 0x0000000000000001
    CPU Id        : 31 0f 20 00 00 08 02 01 - 01 20 00 00 ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    Proc. Info 0  @ fffffa8004f79250
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8004f79148
    Section       @ fffffa8004f792d0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : ICACHEL1_SNOOP_ERR (Proc 1 Bank 1)
      Status      : 0xb600000000000181
      Address     : 0x000000000d8ebf00
      Misc.       : 0x0000000000000000
    I would suggest updating your 3rd party drivers and also the BIOS as this error does not always
    indicate a failure in the processor, but can also be caused by outdated drivers or an outdated BIOS.

    I would also advise to read this guide:

    https://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

    If you are overclocking STOP. Return to the default settings at least for now.
    If you are running a RAID update its driver.

    Stress Tests:
    You should perform a stress test on the CPU/hardware to help determine whether a hardware
    issue exists:

    Hardware - Stress Test With Prime95: Hardware - Stress Test With Prime95
    CPU - Stress Test Using IntelBurnTest:
    CPU - Stress Test Using IntelBurnTest
    Video Card - Stress Test with Furmark:
    Video Card - Stress Test with Furmark

    Monitor temperature of the system during the tests with HWMonitor

    Memory Testing:

    Also run memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

    https://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

       Tip
    Run these tests overnight


    The goal is to test all the RAM sticks and all the motherboard slots.

    Hard drive Diagnostic Tests:

    http://carrona.org/hddiag.html

    Post back any results/observations

    cheers
    Dave
      My Computer


  7. Posts : 12
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #7

    Thanks Dave.

    I'm off shift now so will crack on with this over the weekend. Hopefully pick something up.
      My Computer


  8. Posts : 2,014
    Windows 7 Professional 64bit
       #8

    Ok no problem, look forward to your next reply :)
      My Computer


  9. Posts : 12
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #9

    So far I've run all of the hardware tests. It seems that it's one of the cpu cores. System temperature is fine and memtest and video card have come back clear.

    Prime95 showed that the cpu core 2 failed the test. Interestingly, the system would crash pretty much straight away on the cpu stress test with the inteburn test.

    I'm guessing pretty much that it means the cpu needs to be replaced. Price wise that's fine as I can pick one up for £15. Just a little bit apprehensive, I've never done a full notebook dismantle. I've watched some tutorials, so "how hard can it be?"

    Is there anything you think I might be missing? Thanks Dave for your help.
      My Computer


  10. Posts : 2,014
    Windows 7 Professional 64bit
       #10

    Perhaps a new CPU, but a few things to try first as usually apart from excessive overheating
    of the CPU and/or Physical damage, failings are usually rare.

    Firstly Updating the BIOS may correct the issue, as it is quite old:

    Code:
    [BIOS Information (Type 0) - Length 24 - Handle 0000h]
      Vendor                        Hewlett-Packard
      BIOS Version                  F.14
      BIOS Starting Address Segment 0
      BIOS Release Date             07/13/2009
      BIOS ROM Size                 100000
    You can follow this guide from HP:

    http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c00042629

       Warning
    Please follow the manufacturer's instructions carefully when updating the BIOS, as incorrectly updated, may render your computer unusable!!


    If you decide to replace CPU:

    I have dismantled many laptops, you can usually find step by step guides to replacing various
    devices etc. Like this one HP Pavilion-Strip down (thermal paste-graphics card change) - YouTube

    You have to be careful dismantling, taking note of which screws go where etc, and there is
    always usually a hidden screw, so if the laptop case isn't willing to
    come apart easily....look for the hidden screw/s.

    Also you have to be aware of ESD (Electrostatic discharge)

    Also for the time being you may switch off the faulting core, in order to stop the BSOD's
    until the issue is rectified:

    To disable the 2nd core of your dual core processor:
    Instructions:

    Code:
     
    1. Press the "Win key+R" 
     
    2. Type "msconfig" in the resulting run window and select "OK." 
    Click the "Boot" tab next to "General." Select "Advanced options..."
     
    3. Check the box next to "Number of processors." Select "1" from 
    the drop-down menu. This disables the second core of your dual-core 
    processor within the operating system. 
    Restart your computer for the change to take effect. 
    You can return to this menu at any time to re-enable the disabled core.
       Note
    Disabling cores decreases system performance.




    Cheers

    Dave
    Last edited by Northernsoul55; 20 Jul 2013 at 14:33. Reason: Added info
      My Computer


 
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