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Windows 7: BSOD while booting the laptop

15 Jul 2013   #1

Windows 7 home premium 64bit
BSOD while booting the laptop


I got this BSOD while booting the laptop after the Windows screen.

Please check and let me know what went wrong.


My System SpecsSystem Spec
15 Jul 2013   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

Do you have a SSD?
My System SpecsSystem Spec
16 Jul 2013   #3

Windows 7 home premium 64bit

Hello Koolkat, i do not have SSD.

Here is the Nfo

My System SpecsSystem Spec

16 Jul 2013   #4

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Uninstall your current antivirus. It is a known cause to BSOD's. Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials - Microsoft Windows

Malwarebytes Free
  • Do not start the trial version of MalwareBytes
You may also take a look at:
Good & Free System Security Combination
Upload a screenshot using:
For how to upload a screenshot or file, read here

Test your Hard Drive by running:
Hard Drive Diagnostic Procedure
Reduce items at start up:
Performing a Clean Startup in Windows 7

Add, or Remove Startup Programs in Windows 7
Your Antivirus software is basically whats just needed there.

Use the System File Checker tool and Run Disk Check:
Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors
Monitor hardware temperature with system monitoring software like Speccy or HWMonitor:
Piriform - Speccy

CPUID - HWMonitor
Let us know the results.

Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\USER\Downloads\SF_15-07-2013\SF_15-07-2013\071513-34164-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Machine Name:
Kernel base = 0xfffff800`02c0b000 PsLoadedModuleList = 0xfffff800`02e4e670
Debug session time: Tue Jul 16 03:38:26.079 2013 (UTC + 6:00)
System Uptime: 0 days 0:01:08.546
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8005773b30, fffffa8005773e10, fffff80002f87350}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner

2: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

A process or thread crucial to system operation has unexpectedly exited or been
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arg1: 0000000000000003, Process
Arg2: fffffa8005773b30, Terminating object
Arg3: fffffa8005773e10, Process image file name
Arg4: fffff80002f87350, Explanatory message (ascii)

Debugging Details:

----- ETW minidump data unavailable-----

PROCESS_OBJECT: fffffa8005773b30

IMAGE_NAME:  csrss.exe



FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  csrss.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

BUGCHECK_STR:  0xF4_c0000005




fffff880`03e63b58 fffff800`0300ed22 : 00000000`000000f4 00000000`00000003 fffffa80`05773b30 fffffa80`05773e10 : nt!KeBugCheckEx
fffff880`03e63b60 fffff800`02fbb08b : ffffffff`ffffffff fffffa80`06a10640 fffffa80`05773b30 fffffa80`05773b30 : nt!PspCatchCriticalBreak+0x92
fffff880`03e63ba0 fffff800`02f3b144 : ffffffff`ffffffff 00000000`00000001 fffffa80`05773b30 fffffa80`00000008 : nt! ?? ::NNGAKEGL::`string'+0x17486
fffff880`03e63bf0 fffff800`02c7fe93 : fffffa80`05773b30 00000000`c0000005 fffffa80`06a10640 00000000`00000000 : nt!NtTerminateProcess+0xf4
fffff880`03e63c70 fffff800`02c7c450 : fffff800`02ccb81f fffff880`03e64a00 fffff880`03e64340 fffff880`03e64c20 : nt!KiSystemServiceCopyEnd+0x13
fffff880`03e63e08 fffff800`02ccb81f : fffff880`03e64a00 fffff880`03e64340 fffff880`03e64c20 00000000`00000002 : nt!KiServiceLinkage
fffff880`03e63e10 fffff800`02ccd790 : fffff880`03e64a00 fffff880`03e64a00 fffff880`03e64c20 fffff880`03e644e0 : nt! ?? ::FNODOBFM::`string'+0x488e4
fffff880`03e644b0 fffff800`02c828fb : fffff880`03e64a00 fffffa80`06a10640 00000000`00000028 fffff880`03e64bc0 : nt!KiRaiseException+0x1b4
fffff880`03e64ae0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!NtRaiseException+0x7b


FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0xF4_c0000005_IMAGE_csrss.exe

BUCKET_ID:  X64_0xF4_c0000005_IMAGE_csrss.exe

Followup: MachineOwner
My System SpecsSystem Spec

 BSOD while booting the laptop

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