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Windows 7: BSOD on XP after Avira autoscan

15 Jul 2013   #1

Windows 7 32bit Home Premium
BSOD on XP after Avira autoscan

My girlfriend's sister is having a problem with her HP Pavillion XP computer. Twice now it's crashed after Avira pops up to do an autoscan. The first time I wasn't there for it but yesterday I was starting up her computer when it happened. Once the computer was booted up, the Avira Luke Filewalker popup came up and started to do an autoscan. She told me that at the end of the scan it crashes to a BSOD. I let the scan continue which took a couple minutes and then sure enough I got the BSOD. I booted again and the computer froze up after a few minutes as I was looking in the error logs. After another reboot, everything seemed to run okay and I managed to follow the instructions here for the SF_Diagnostic_Tool. I'm attaching the results here. I ran Avira manually not yesterday but after the first time she told me it crashed and it ran and completed fine. I also ran Spybot and yesterday after the crashes I ran Windows update which ran the malicious software removal tool, and again nothing was found. Any help would be appreciated.

One other thing - In one of the logs I saw the error "Bad Pool Caller". Also, the date was still saying it was the 6th yesterday and for some reason I had to manually change the date before windows reset the time properly. Another strange coincidence is no more than an hour or two after that first happened to her last week, her HP monitor died too. She bought a new monitor yesterday which we connected before the second BSOD I saw yesterday. She has a surge protector but it's older and not the best. Could a surge be responsible for having damaged the pc and fried the monitor? My girlfriend also said at work the last week 11 of their XP PCs have had virus issues that targeted their Malwarebytes software and removed it and caused other issues. She said their Windows 7 PCs are fine. I wonder if this is her issue?

My System SpecsSystem Spec
16 Jul 2013   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Uninstall your current antivirus as it is contributing to your BSOD's. Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials - Microsoft Windows

Malwarebytes Free
  • Do not start the trial version of MalwareBytes
You may also take a look at:
Good & Free System Security Combination
Reduce items at start up:
Performing a Clean Startup in Windows 7

Add, or Remove Startup Programs in Windows 7
Your Antivirus software is basically whats just needed there.

Make scans with -
TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US

Online Virus Scanner Eset
Use the System File Checker tool and Run Disk Check:
Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors
Monitor hardware temperature with system monitoring software like Speccy or HWMonitor:
Piriform - Speccy

CPUID - HWMonitor
My System SpecsSystem Spec
16 Jul 2013   #3

microsoft window7 Ultimate x64

First i will suggest you to start your system in the safe mode if you able to start in the safe mode then update your drivers
you can resolve it by applying the tweaks given in the geeky article. you can access this article from here

Fix Bad Pool Caller Windows 8 | backspacetab

Hopefully it will help you to solve your problem
My System SpecsSystem Spec


 BSOD on XP after Avira autoscan

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