Keyboard stops working and then BSOD

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  1. Posts : 9
    Windows 7 pro 64-bit
       #1

    Keyboard stops working and then BSOD


    The BSOD is a random occurrence. There doesn't seem to be any thing specific that triggers the BSOD. The only indication is that my keyboard stops working, as in that it wont type anything or accept any kind of input. I have a had BSODs happen to after being on of only a couple of hour to being on all day. Most days there isn't an issue. There doesn't seem to be a program, that I can tell, that causes the crash. I have had BSODs happen when I have only had Chrome running to multiple applications running. I have a Razer Lycosa keyboard, it is up to date with drivers and firmware. When I notice my keyboard stops working, if I try to restart or shut down my computer it starts to shut down but Blue screens before it can, otherwise it will eventually Blue screen after a few minutes.

    Here is the Windows System log that reports the dump:
    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 071413-15444-01.

    I have run Malwarebytes, Combofix and ccleaner. They came back with nothing.

    I am running windows 7 pro 64-bit, installed on a Samsung 470 Series 256 GB SSD.

    Thanks for the help in advance.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Is the firmware of the SSD up to date? check for one and see if stability returns.

    MSINFO32:
    Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
    Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
    Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

    systeminfo:
    Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.

    Make scans with -

    Razer Lycosa/Razer Tarantula Keyboard Driver. Older versions have BSOD issues with Win7. I would update its drivers to the latest, or try another keyboard.

    Test and Diagnose RAM Issues with Memtest86+:
    Pay close attention to part 3 of the tutorial "If you have errors"

    Bugcheck

    Code:
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    Debug session time: Mon Jul 15 00:10:57.809 2013 (UTC + 6:00)
    System Uptime: 0 days 1:20:42.653
    BugCheck 1E, {0, 0, 0, 0}
    *** WARNING: Unable to verify timestamp for Lycosa.sys
    *** ERROR: Module load completed but symbols could not be loaded for Lycosa.sys
    Probably caused by : Lycosa.sys ( Lycosa+1c23 )
    BUGCHECK_STR:  0x1E
    PROCESS_NAME:  System
    иииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    Debug session time: Sun Jul  7 02:26:21.557 2013 (UTC + 6:00)
    System Uptime: 0 days 5:29:02.401
    BugCheck 1E, {0, 0, 0, 0}
    *** WARNING: Unable to verify timestamp for Lycosa.sys
    *** ERROR: Module load completed but symbols could not be loaded for Lycosa.sys
    Probably caused by : Lycosa.sys ( Lycosa+1c23 )
    BUGCHECK_STR:  0x1E
    PROCESS_NAME:  System
    иииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      My Computer


  3. Posts : 196
    Windows 7 Professional / Windows 8 Pro
       #3

    Do you have any spare RAM? in most cases, "from my experience" BSOD is a cause of faulty RAM.
      My Computer


  4. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #4

    Bad RAM can cause BSODs, but isn't too common. He has the wrong bugcheck for a RAM issue I think.
      My Computer


  5. Posts : 9
    Windows 7 pro 64-bit
    Thread Starter
       #5

    I will run the scans and test when I get home and post their reports. How long do you suggest I run Memtest?

    I have also changed out the RAM and that didn't seem to help.
      My Computer


  6. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #6

    Memtest instructions are in the tutorial posted. IT should run at least 8 FULL passes.
      My Computer


  7. Posts : 9
    Windows 7 pro 64-bit
    Thread Starter
       #7

    TDSSKiller and the eset scan both came back clean. The latest driver for my keyboard in windows 7 is 3.02 and that is what is currently installed. I will let Memtest run tonight and give that report in the morning.
      My Computer


  8. Posts : 9
    Windows 7 pro 64-bit
    Thread Starter
       #8

    I started memtest last night and this morning it was at 4 passes with 0 errors. It is still runnning while I am at work.
      My Computer


  9. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #9

    So far so good cruxis. I have 16GB too and it took about 2 hours per pass.
      My Computer


  10. Posts : 9
    Windows 7 pro 64-bit
    Thread Starter
       #10

    Ok, so here is 8 passes worth and 0 errors.
      My Computer


 
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