Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Laptop Suddenly crash and Getting Error Code 0x00000f4

18 Jul 2013   #1

Windows 7 home premium 64 bit
Laptop Suddenly crash and Getting Error Code 0x00000f4

My laptop is Suddenly crashing and getting Error Code 0x00000f4. After that When I try to restart my computer it does not restart again simply. I have to try several times to start it. I have attached my files here. Please help me.

My System SpecsSystem Spec
18 Jul 2013   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Hello Tanveer, which Antivirus you are using?

A stop 0xF4 is a storage /ODD related error, which is caused by any of the following ....
  • A SSD with outdated firmware
  • A HDD or SSD which is failing
  • Failing storage controllers
  • Some program overriding ODDs native performance, say Backup or defrag tool
  • A virus infection
  • A filter driver of an antivirus programs.
I would suggest you for the following

Seatool for dos: SeaTools | Seagate download
  • Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
  • You can use Win32 DiscImager to create a bootable USB and run Seatools for DOS. Follow this post to know how to make a bootable Seatools USB.
Post a screenshot of your HDD using CrystalDiscInfo.

Scan the system for possible virus infection with the following programs.
Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Disable Bluetooth. It is causing some issues there. Use it only when it is actually needed.
  • Name [00000007] Bluetooth Device (Personal Area Network)
  • Driver c:\windows\system32\drivers\bthpan.sys (6.1.7600.16385, 116.00 KB (118,784 bytes), 7/14/2009 6:07 AM)
Let us know the results.
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8007ae02f0, fffffa8007ae05d0, fffff80002fe0240}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

A process or thread crucial to system operation has unexpectedly exited or been
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arg1: 0000000000000003, Process
Arg2: fffffa8007ae02f0, Terminating object
Arg3: fffffa8007ae05d0, Process image file name
Arg4: fffff80002fe0240, Explanatory message (ascii)

Debugging Details:

----- ETW minidump data unavailable-----


PROCESS_OBJECT: fffffa8007ae02f0

IMAGE_NAME:  csrss.exe



FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  csrss.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

BUGCHECK_STR:  0xF4_c0000005




fffff880`026250a8 fffff800`03063142 : 00000000`000000f4 00000000`00000003 fffffa80`07ae02f0 fffffa80`07ae05d0 : nt!KeBugCheckEx
fffff880`026250b0 fffff800`0300f269 : ffffffff`ffffffff fffffa80`09870b60 fffffa80`07ae02f0 fffffa80`07ae02f0 : nt!PspCatchCriticalBreak+0x92
fffff880`026250f0 fffff800`02f93c74 : ffffffff`ffffffff 00000000`00000001 fffffa80`07ae02f0 fffff6fb`00000008 : nt! ?? ::NNGAKEGL::`string'+0x17a06
fffff880`02625140 fffff800`02cd7153 : fffffa80`07ae02f0 fffff800`c0000005 fffffa80`09870b60 fffff880`02625b38 : nt!NtTerminateProcess+0xf4
fffff880`026251c0 fffff800`02cd36f0 : fffff800`02d17ada fffff880`02625b38 fffff880`02625890 fffff880`02625be0 : nt!KiSystemServiceCopyEnd+0x13
fffff880`02625358 fffff800`02d17ada : fffff880`02625b38 fffff880`02625890 fffff880`02625be0 00000000`01791f40 : nt!KiServiceLinkage
fffff880`02625360 fffff800`02cd7542 : fffff880`02625b38 00000000`000116e4 fffff880`02625be0 00000000`01791a18 : nt! ?? ::FNODOBFM::`string'+0x4619d
fffff880`02625a00 fffff800`02cd60ba : 00000000`00000001 00000000`000116e4 00000000`7780de01 00000000`77705a84 : nt!KiExceptionDispatch+0xc2
fffff880`02625be0 00000000`777059ad : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
00000000`01790cc0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x777059ad


FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0xF4_c0000005_IMAGE_csrss.exe

BUCKET_ID:  X64_0xF4_c0000005_IMAGE_csrss.exe

Followup: MachineOwner
My System SpecsSystem Spec

 Laptop Suddenly crash and Getting Error Code 0x00000f4

Thread Tools

Similar help and support threads
Thread Forum
Windows 7 suddenly not genuine after a year, error code 0xC004F200
Yesterday I was browsing on the internet like I usually do, when suddenly my desktop screen turned black and some white text appeared above the clock in the botom right-hand corner saying "This copy of Windows is not genuine." I also get a message every time I log in saying that I may be using a...
Windows Updates & Activation
My laptop has been acting very strangely I've been getting multiple BSOD's, I've managed to fix them all but this one. Can some help me? my guess it that it's the anti-malware software installed ,avg, that's causing the problems. I've uploaded the minidump. Thank you!
BSOD Help and Support
Remote desktop crash error code 0xc0000374
Wasn't sure if this was the right place to post this. A customer of mine is having trouble with a remote desktop connection. When he opens the connection and enters his login details and hits connect RDP crashes. I tried turning off local resources like printers but it didn't help. The code in the...
Network & Sharing
Error code 0xc00007b All 32bit crash
Im having a huge problem, I cant run any 32bit exe. I can run sfc /scannow and I can run any virus software. When my computer boots it says that all my startup 32 bit programs have crashed and I cant open anything unless it is 64 bit. Again I cant run virus software unless it is only 64 bit and I...
BSOD Help and Support
[Crash]My Laptop Suddenly Shutted Down!
- windows 7 professional 64 bit x64 - the original installed OS on the system: Windows 7 fresh install; - full retail version; - What is the age of system (hardware): less than one year; - What is the age of OS installation: 6 months;
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 14:34.
Twitter Facebook Google+