random restarts --> "Problem Event Name: BlueScreen Locale ID: 1038"

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  1. Posts : 7
    Windows 7 Ultimate x64
       #1

    random restarts --> "Problem Event Name: BlueScreen Locale ID: 1038"


    Dear Forum people,

    I have just reinstalled my desktop 2 days ago, and now I am having random restarts/crashes. I cannot correlate to any specific software or task when it happens.
    I have also updated my BIOS to the newest version before Win7 reinstall. I have only a couple of programs installed so far, and the newest drivers for my motherboard, videocard, etc...

    I already did MEM test, but the RAMs looks ok.
    I have also attached the zip file created by the SF Diagnostic Tool as it was described.

    Any help is welcomed! :)

    (ps.: I have licenced win7 ultimate + Bitdefender Antivirus Plus)
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2
      My Computer


  3. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Hi koolkat77,

    Thanks, but you think this BSOD error and random restarts are related to a non-activated Windows?
    Anyway, I just did an automatic activation from start menu, and I got the screen saying that, activation was succesful, and I have a genuine win7 op system.
    But I do not understand how this activation is related to my BSOD error?

    EDIT: just a few minutes, and I will post the required data...
    EDIT2:
    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-XMKF9-Q3C4C-JT87T
    Windows Product Key Hash: 6jv7czUd53cqNNdf1PXkFOcbemI=
    Windows Product ID: 00426-OEM-9154333-84300
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {25BC6252-7DA3-4495-9819-0BA58963DEE5}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{25BC6252-7DA3-4495-9819-0BA58963DEE5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JT87T</PKey><PID>00426-OEM-9154333-84300</PID><PIDType>3</PIDType><SID>S-1-5-21-1477305635-1919385985-4215638483</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1503   </Version><SMBIOSVersion major="2" minor="5"/><Date>20121114000000.000000+000</Date></BIOS><HWID>ED333707018400F2</HWID><UserLCID>040E</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Central Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00182-543-384300-02-1038-7601.0000-1952013
    Installation ID: 017436833120533616846895691810001012971302056681575394
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: JT87T
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 2013.07.17. 7:55:10
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAAADAAAAAQABAAEA6GHcCzzo4ms4mFTyEDO4JCArkLTO7jNdCA5CGg==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            111412        APIC1030
      FACP            111412        FACP1030
      HPET            111412        OEMHPET 
      MCFG            111412        OEMMCFG 
      OEMB            111412        OEMB1030
      SSDT            A M I         POWERNOW
    Last edited by bukkideme; 17 Jul 2013 at 00:56. Reason: add info
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Uninstall your current antivirus as it is contributing to your BSOD's. Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
    • Do not start the trial version of MalwareBytes

    You may also take a look at:
    Reduce items at start up:
    Your Antivirus software is basically whats just needed there.

    Use the System File Checker tool and Run Disk Check:
      My Computer


  5. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Hello, thanks for the advices!

    Actually I have paid money for the Bitdefender Antivirus Plus software, and I would like to use it. I have used this antivir soft in the last one year without any problem, on this PC and on my laptop.
    Therefore, I think I will try first to uninstall and install again it, maybe it will help?

    2.: I already tried "sfc /scannow " method, it did not show any error or problem.

    3.: I will try the "chkdsk" when I get home tonight...

    thanks again!
    Regards,
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    bukkideme said:

    Actually I have paid money for the Bitdefender Antivirus Plus software, and I would like to use it. I have used this antivir soft in the last one year without any problem, on this PC and on my laptop.
    Therefore, I think I will try first to uninstall and install again it, maybe it will help?
    I suggest removal for testing purpose. You can always put it back if it weren't the cause of your problems :)
      My Computer


  7. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #7

    Ok, it is clear now :)
    Thanks, I will reply when I have some results.
    Regards,

    EDIT1: First I just reinstalled Bitdefender. After several minutes, I got a BSOD restart crash again.
    Now I removed Bitedefender, and I use the free Microsoft Security Essential.
    I will test this for the next two days, lets see whether I get BSOD or not. I will post the result.
    Last edited by bukkideme; 17 Jul 2013 at 12:49. Reason: add info
      My Computer


  8. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #8

    hello,

    My PC just produced another BSOD restart, now with equipped with Microsoft security ess.
    The symptom: I was just reading something in Firefox, and suddenly the mouse got frozen. I could not move it, and after 3 sec, the system restarted.

    I get the very same message as posted above.
    I also did chkdsk, it did not find any error in file system.
    Any other suggestion?
    Thanks very much,
    Regards,
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #9

    Have you done "perform a clean startup - reduce items on start"?
      My Computer


  10. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #10

    I am going to do it.
    thanks,
    i will come again as early as i have some news.
    Regards,
      My Computer


 
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