Please help with the following BSOD 0x00000c4


  1. Posts : 10
    Windows 7 64 bit
       #1

    Please help with the following BSOD 0x00000c4


    attached files needed ,

    Thanks in advanced!

    L,
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Not seeing any stop 0xc4 BSOD in the dump you uploaded, but it is usually caused by Driver Verifier. Have you anyhow enabled Driver verifier for any reason? If so, disable driver verifier following the option 2 of the tutorial Driver Verifier - Enable and Disable

    The Other crash dumps present in the zip are stop 0x3B, and they are pointing out to failing Intel graphics driver.
    Code:
    fffff880`03750118  fffff880`04bb0774Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     igdkmd64+0x1a3774
    And the driver is very old.
    Code:
    fffff880`04a0d000 fffff880`055b7100   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Fri Jun 10 23:46:00 2011 (4DF25F60)
        CheckSum:         00BB2563
        ImageSize:        00BAA100
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update the Intel HD Graphics Driver, either from our forum link, Latest Intel HD Graphics Driver for Windows 7, or You may get it from Intel Download Center.
    Moreover, you may run the Intel (R) Driver Update Utility to auto detect the appropriate driver for your computer.

    I would also suggest to get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.

    1. Right click on "my computer" icon and click "manage" on the context menu.
    2. It will open the "computer management" window.
    3. Select "Device Manager" in the left pane, It will list all the existing devices up.
    4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
    5. Select one Intel device item under it, right click, uninstall.
    6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
    7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

    Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

    1. Click on the Start button
    2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    3. Select the “Startup” tab.
    4. Deselect all items other than the antivirus.
    5. Apply > OK
    6. Accept then restart.

    Let us know the results.
    ______________________________________________________________________________
    BSOD ANALYSIS:

    Code:
    ..........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff8800477fba4, fffff88008549640, 0}
    
    Probably caused by : dxgkrnl.sys ( dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4 )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8800477fba4, Address of the instruction which caused the bugcheck
    Arg3: fffff88008549640, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4
    fffff880`0477fba4 44397d48        cmp     dword ptr [rbp+48h],r15d
    
    CONTEXT:  fffff88008549640 -- (.cxr 0xfffff88008549640)
    rax=0000000000000003 rbx=fffff8a009b45810 rcx=0000000000000001
    rdx=fffffa8006de9800 rsi=0000000000000000 rdi=fffff8a00bde35f0
    rip=fffff8800477fba4 rsp=fffff8800854a020 rbp=0000000000000000
     r8=0000000000147c35  r9=0000000000000003 r10=0000000000000000
    r11=fffff88004086120 r12=fffff8800854a360 r13=fffff8800854a4d0
    r14=0000000000000000 r15=0000000000000001
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+0x4e4:
    fffff880`0477fba4 44397d48        cmp     dword ptr [rbp+48h],r15d ss:0018:00000000`00000048=????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  csrss.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800477fba4
    
    STACK_TEXT:  
    fffff880`0854a020 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+0x4e4
    
    
    FOLLOWUP_IP: 
    dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4
    fffff880`0477fba4 44397d48        cmp     dword ptr [rbp+48h],r15d
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: dxgkrnl
    
    IMAGE_NAME:  dxgkrnl.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5164dc49
    
    STACK_COMMAND:  .cxr 0xfffff88008549640 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4
    
    BUCKET_ID:  X64_0x3B_dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4
    
    Followup: MachineOwner
    ---------
      My Computer


 

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