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Computer Freezes/Lockups With Restart BCC 0X124
Hello everyone,
This is my first post and I am totally at a loss in regards to what's wrong with my PC for the past month or so now I have been experiencing computer freezes/lockups which result in no BSOD but just restart and then a popup after it restarts notifying me that windows was not shut down properly. I have done alot of research online and have narrowed it down to hardware in my PC. I ran memtest86 three times so far this month for cycles of 6-8 hours each time with no errors. I also ran chkdsk which didn't show any sort of error either. I then noticed that monitoring programs (speedfan, CPU-Z, HWinfo, etc..) are giving back low readings for PC voltages such as the +12V reading as of 8.58V on all the programs (I know these programs are not to be trusted for accuracy). I have no way of checking the voltages in my BIOS either and I am currently waiting on a volt meter I purchased online to arrive so that I may manually test the PSU. I do have a feeling though, that it may be either the mother board or the CPU in my PC. I have tried to read the DMP files from the 2 latest crashes which are identical, but I am unable to find any concrete information within them. I will post them here in case there is something I have missed.
PC Specs:
HP Pavillion P6520f
Motherboard: H-RS880-uATX
Processor: AMD Phenom II X4 965 Black Edition 3.4GHz (added October 2012)
RAM: G.SKILL Ripjaws Series 16GB (4X4GB) Model F3-10666CL9Q-16GBRL (added March 2013)
Video Card: ASUS ENGTX560 TI (added September 2011)
PSU: COOLER MASTER GX Series RS750-ACAAD3-US 750W (added September 2011)
HDD: 1TB Western Digital SATA @5200RPM
The analysis of the dmp. file is:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\Minidump\072113-28407-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Machine Name:
Kernel base = 0xfffff800`0304f000 PsLoadedModuleList = 0xfffff800`03292670
Debug session time: Sun Jul 21 19:54:31.592 2013 (UTC - 4:00)
System Uptime: 0 days 0:00:21.794
Loading Kernel Symbols
.....................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa800e90b038, 0, 0}
Probably caused by : hardware
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800e90b038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
BUGCHECK_STR: 0x124_AuthenticAMD
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 0
STACK_TEXT:
fffff880`039a86f0 fffff800`0330fca9 : fffffa80`0e90b010 fffffa80`0cab5040 00000000`00000006 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`039a8c10 fffff800`031f0e87 : fffffa80`0e90b010 fffff800`0326a2d8 fffffa80`0cab5040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`039a8c40 fffff800`03158285 : fffff800`032cbae0 00000000`00000001 fffffa80`0da35820 fffffa80`0cab5040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`039a8c80 fffff800`030ce251 : fffff880`018e6e00 fffff800`03158260 fffffa80`0cab5000 95eef299`f2f29cf3 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`039a8cb0 fffff800`03362ede : 121d2813`1f2c1523 fffffa80`0cab5040 00000000`00000080 fffffa80`0caa5040 : nt!ExpWorkerThread+0x111
fffff880`039a8d40 fffff800`030b5906 : fffff880`03764180 fffffa80`0cab5040 fffff880`0376efc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`039a8d80 00000000`00000000 : fffff880`039a9000 fffff880`039a3000 fffff880`04d0d740 00000000`00000000 : nt!KxStartSystemThread+0x16
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: hardware
IMAGE_NAME: hardware
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
Followup: MachineOwner
---------
1: kd> lmvm hardware
start end module name
Mini Kernel Dump does not contain unloaded driver list
If there's anything further that you need from me just ask and I'll see what I can provide. I hope someone can help me in revealing the culprit behind these ANNOYING lockup and restarts!