Help with BlueScreen error


  1. Posts : 9
    windows 7 32bit
       #1

    Help with BlueScreen error


    Hello,

    Sorry for another question in so few days. I have a computer which is occasionally suffering from bluescreen errors. They appear to be random. I've never been present for one, though. I only see the evidence. My question is how to I go about solving them? The 'windows recovered from an error' message tells me that it's a problem with the minidump file.

    Could someone help?
      My Computer

  2.    #2
      My Computer


  3. Posts : 9
    windows 7 32bit
    Thread Starter
       #3

    Right, sorry, done that.

    Here's the file.
      My Computer

  4.    #4

    Code:
    BugCheck 116, {85496118, 8f43f9b0, 0, 2}
    
    *** WARNING: Unable to verify timestamp for igdkmd32.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
    Probably caused by : igdkmd32.sys ( igdkmd32+119b0 )
    Code:
    Usual causes:  Video driver, overheating, bad video card, BIOS, Power to card
    This bugcheck indicates that the graphics card driver has attempted to reset the graphics card, but failed to do so within the allocated time interval, and therefore caused a timeout with the following Stop Code 0x116. More Information - Timeout Detection and Recovery (TDR) (Windows Drivers)

    Please follow these steps:

    Note: Please do not hesitate to ask if you have problems or concerns with the troubleshooting steps within the listed guide.

    Code:
    0: kd> lmvm igdkmd32
    start    end        module name
    8f42e000 8f92b000   igdkmd32 T (no symbols)           
        Loaded symbol image file: igdkmd32.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
        Image name: igdkmd32.sys
        Timestamp:        Wed May 06 19:13:40 2009 (4A01D354)
        CheckSum:         0048DF97
        ImageSize:        004FD000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Your Intel graphics card driver is very outdated, and a possible cause, please update the driver from here - Intel® Driver Update Utility

    No AV installed?

    Install and perform full scans with:

       Information
    Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

    You can also view this thread for a complete free and lightweight security protection combination:
      My Computer


  5. Posts : 9
    windows 7 32bit
    Thread Starter
       #5

    Thanks for the comprehensive reply.

    I'm having a little trouble understanding what exactly I should do from that link, or which is the best thing I could try doing. If you could point me in the right direction - along the lines of what the first step looks like - that would be great.

    Thank you
      My Computer

  6.    #6

    Firstly, just update your Intel graphics card driver, we can work through the other steps in the troubleshooting guide if we have any further problems.
      My Computer


  7. Posts : 9
    windows 7 32bit
    Thread Starter
       #7

    Okay, the video driver was updated using the Intel website
      My Computer

  8.    #8

    Thanks, I would suggest to continue using the computer as you normally would, and then report back if you have any further crashes.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 20:54.
Find Us