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Windows 7: Problem Event Name: BlueScreen?

24 Jul 2013   #1
Xandelion

Windows 7 Ultimate x64
 
 
Problem Event Name: BlueScreen?

Please help, my monitor keeps going to sleep then my computer shuts down?:s

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800461A4E0
BCP2: FFFFF88004835CB0
BCP3: 0000000000000000
BCP4: 000000000000000C
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\072413-19780-01.dmp
C:\Users\admin\AppData\Local\Temp\WER-29905-0.sysdata.xml


My System SpecsSystem Spec
.
24 Jul 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

My System SpecsSystem Spec
24 Jul 2013   #3
Xandelion

Windows 7 Ultimate x64
 
 

Sorry, here you go!
My System SpecsSystem Spec
.

24 Jul 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Looks like your BSOD is being caused by your graphics driver:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8004332010, fffff8800482acb0, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23cb0 )

Followup: MachineOwner
---------
Driver Reference Table - igdkmd64.sys

Looking at the driver we can see it is very very old:
Code:
start             end                 module name
fffff880`04807000 fffff880`04dda500   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Wed May 06 14:22:19 2009 (4A01D55B)
    CheckSum:         005D8353
    ImageSize:        005D3500
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please update the driver from here: https://downloadcenter.intel.com/Default.aspx

You may also want to check for a BIOS update, this sort of BSOD can be caused by outdated BIOS or Bios bugs, that may have been patched or fixed in later versions.

Code:
BIOS Release Date             08/19/2009
BIOS updates can be found on the manufacturers webpage
My System SpecsSystem Spec
24 Jul 2013   #5
Xandelion

Windows 7 Ultimate x64
 
 

Thank you so much for your help! I shall update my graphics driver and BIOS!
My System SpecsSystem Spec
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 Problem Event Name: BlueScreen?




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