Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Random BSOD on Sleep

25 Jul 2013   #1
touchtoplay

Windows 7 Home Premium 64bit
 
 
Random BSOD on Sleep

Hello, I've had this ongoing problem with a fairly new laptop regarding my sleep mode. Sometimes when I close the lid to activate sleep mode, the system hangs and then goes to a 0x0000009 BSOD. I know someone with the same symptoms to this problem and was able to resolve it by installing Win8, so I'm guessing it's a software-related issue. I have the minidump file, but I can't make heads or tails of it; I was hoping someone could give me some guidance based on the minidump about what's causing this issue.

The file labeled 062513 was the same crash from a month ago, and the other was from just today.


My System SpecsSystem Spec
.
26 Jul 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

ESET antivirus can be a possible cause of BSOD's. Yours being old (2009), I would remove & replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials - Microsoft Windows

Malwarebytes Free
  • Do not start the trial version of MalwareBytes
You may also take a look at:
Good & Free System Security Combination
Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions). Please uninstall Daemon Tools.
Code:
sptd.sys                    Wed Jan  4 06:01:58 2012
DuplexSecure - FAQ
Use the System File Checker tool and Run Disk Check:
Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors
Reduce items at start up:
Performing a Clean Startup in Windows 7

Add, or Remove Startup Programs in Windows 7
Your Antivirus software is basically whats just needed there.

Monitor hardware temperature with system monitoring software like Speccy or HWMonitor:
Piriform - Speccy

CPUID - HWMonitor
Next time you get a BSOD. Please 'Grab all' and upload a new zip:
Blue Screen of Death Posting Instructions
BSOD SUMMARY:
Code:
Debug session time: Fri Jul 26 00:10:36.378 2013 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 15 days 0:23:54.075
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa8007f70a10, fffff80000b9c3d8, fffffa800b25fb00}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Bugcheck code 0000009F
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_netr28x_IMAGE_pci.sys
MaxSpeed:     2300
CurrentSpeed: 2294
BiosVersion = F.26
BiosReleaseDate = 04/03/2013
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv6 Notebook PC
иииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8007f70a10, fffff80000b9c3d8, fffffa800b25fb00}

Probably caused by : pci.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007f70a10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800b25fb00, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000fbf000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

STACK_TEXT:  
fffff800`00b9c388 fffff800`02efb8c2 : 00000000`0000009f 00000000`00000003 fffffa80`07f70a10 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`02e9684c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00b9c430 fffff800`02e966e6 : fffff800`0303bf20 00000000`04f50c3d 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`02e965ce : 00000bcc`d2f8de9a fffff800`00b9cb18 00000000`04f50c3d fffff800`03009a28 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`02e963b7 : 000002a4`d56518c1 000002a4`04f50c3d 000002a4`d56518d3 00000000`0000003d : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`02e8390a : fffff800`03006e80 fffff800`03014cc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_netr28x_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_netr28x_IMAGE_pci.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa800b25fb00
Irp is active with 5 stacks 3 is current (= 0xfffffa800b25fc60)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa800b235050 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\netr28x.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netr28x.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
 \Driver\netr28x
			Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa800b238040 00000000 fffff800030d8200-fffffa800877d230 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800877d230    

			Args: 00000000 00000000 00000000 00000000
My System SpecsSystem Spec
Reply

 Random BSOD on Sleep




Thread Tools




Similar help and support threads
Thread Forum
random BSOD related to SLEEP!?
hi, dunno why but have some random BSOD and i think it's related to hibernation or sleeping mode. any idea what's going on?
BSOD Help and Support
Random BSOD during sleep mod or when I restart
Been having issues with my Laptop BSOD'ing when it goes to sleep mode or when I restart it just goes straight to BSOD. I have an Asus G74S Laptop I7-2670 2.2GHz Nvidia Geforce GTX 560M
BSOD Help and Support
random BSOD on sleep
Hi guys, When I put the pc to sleep, it'll go through the motions(black out my screen). I'll wait maybe 10 minutes, and then I get the blue screen. It's done it for as long as I can remember, but very rarely,so it did't bother me. But it's become alarmingly common. I tested the memory...
BSOD Help and Support
Random BSOD after hibernate/sleep on Win 7
Experiencing BSOD randomly but frequently enough to be annoying after waking the laptop up from hibernating or sleeping. All that happens is the screen goes black and a forcefull reboot is required, i am only informed about the BSOD after restarting. I have noticed several people have this problem...
BSOD Help and Support
random BSOD while waking pc up from sleep
Windows 7 x86 32 bit - Upgrade version Original OS - Windows XP Hardware - 1 year old Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional information about the problem:
BSOD Help and Support
Random BSOD after waking up from sleep..
Hi,, Win7 x32 Pro... random BSOD after waking up from sleep.. Since the official method of reporting yields a large folder 30 MB I used the alternative...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

й Designer Media Ltd

All times are GMT -5. The time now is 21:16.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App