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If you could login to Windows on the laptop . Scan the laptop with the tool below
Farbar Recovery Scan Tool
64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link
Drag the FRST64.exe from the Downloads folder to your Desktop
Right click on FRST64.exe and choose
When the tool opens click Yes on the disclaimer window .
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file
NoteThe first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt
Please upload both logs in your reply.(FRST.txt and Addition.txt)
FRST.txt and Addition.txt will be on the Desktop
Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .