Getting BSOD a few times everyday!

bobnob · 30 Jul 2013

Please help me, I really don't want to go through this during the college when I have to do research. Everyday my laptop goes through BSOD a few times a day, even when the laptop is in sleep mode.

It says driver power failure state and here is the info I collected:

Problem signature:
Problem Event Name:BlueScreen
OS Version:6.1.7601.2.1.0.768.3
Locale ID:1033

Additional information about the problem:
BCCode:9f
BCP1:0000000000000003
BCP2:FFFFFA800ADB8050
BCP3:FFFFF80000B9C3D8
BCP4:FFFFFA80064A5BD0
OS Version:6_1_7601
Service Pack:1_0
Product:768_1

If anyone can decipher this, thank you so much! This has been happening for over 2 to 3 months now and I can't seem to figure out why it's doing this.

This is a Gateway NV57H laptop (Windows 7 Home Premium, 64-bit OS). The processor is an Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz. I got this laptop in late 2011. I have 304GB free of 583GB. also would like to mention that sometimes shutting down my computer, it will be on the "Shutting down...." or "logging off".... for awhile and not turn off forcing me to have to turn it off by manually pressing down the power button on my laptop. Also I think it did BSOD once during that too. And Norton 360 would freeze my laptop when it did background task or background scanning, which used to not do this before the constant BSOD.

koolkat77 · 30 Jul 2013

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

Norton is a frequent cause of BSOD's.

Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials - Microsoft Windows

Malwarebytes Free

Do not start the trial version of MalwareBytes

You may also take a look at:

Good & Free System Security Combination

Use the System File Checker tool and Run Disk Check:

Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors

Drivers: - You need to update to the latest version available, or remove the drivers below.

nusb3hub.sys Thu Feb 10 11:52:32 2011
NEC Electronics USB 3.0 Host Controller Driver (previous BSODissues with 2010 and earlier versions)
Driver Reference Table - nusb3hub.sys

nusb3xhc.sys Thu Feb 10 11:52:33 2011
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
Driver Reference Table - nusb3xhc.sys

NTIDrvr.sys Wed Mar 25 09:09:39 2009
NTI CD-ROM Filter Driver by NewTech Infosystems (likely a part of Acer Empowering Technology)
Driver Reference Table - NTIDrvr.sys

UBHelper.sys Mon Apr 27 14:48:19 2009
NTI CD &DVD-Maker or NTI Backup NOW! or NTI CD-Maker by NewTech Infosystems (usually in Acer Empowering Technology)
Driver Reference Table - UBHelper.sys

sxuptp.sys Fri May 8 10:13:37 2009
? related to a Belkin F5L009 Network USB hub
Driver Reference Table - sxuptp.sys

Note

Download and install Revo Uninstaller free from here:

Download Revo Uninstaller Freeware

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

Upload a screenshot using:

CrystalDiskInfo

For how to upload a screenshot or file, read here

Test your Hard Drive by running:

Hard Drive Diagnostic Procedure

Monitor hardware temperature with system monitoring software like Speccy or HWMonitor:

Piriform - Speccy

CPUID - HWMonitor

Reduce items at start up:

Performing a Clean Startup in Windows 7

Add, or Remove Startup Programs in Windows 7

Antivirus software is basically whats just needed there.

BSOD BUGCHECK SUMMARY:

Code:


Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Wed Jul 31 03:00:10.097 2013 (UTC + 6:00)
System Uptime: 0 days 2:27:54.345
BugCheck 9F, {3, fffffa800a9ef050, fffff80000b9c3d8, fffffa800d96d460}
*** WARNING: Unable to verify timestamp for bScsiSDa.sys
*** ERROR: Module load completed but symbols could not be loaded for bScsiSDa.sys
Probably caused by : bScsiSDa.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Thu Jul 11 05:35:49.647 2013 (UTC + 6:00)
System Uptime: 0 days 7:18:11.522
BugCheck 9F, {3, fffffa800ade7050, fffff80000b9c3d8, fffffa800ce38e10}
*** WARNING: Unable to verify timestamp for bScsiSDa.sys
*** ERROR: Module load completed but symbols could not be loaded for bScsiSDa.sys
Probably caused by : bScsiSDa.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``