BSOD's halmacpi.dll and ntkrnlpa.exe


  1. Posts : 1
    Windows 7 Professional 32 bit SP1
       #1

    BSOD's halmacpi.dll and ntkrnlpa.exe


    Hi all,

    I have been searching for help here but did not find anything similar to my problem, so i decided to go for a new thread.

    Recently, I got 3 BSOD on different dates. The first one was on July 23rd, one day before I update some drivers through Windows Update - this is actually the reason why I don't think the drivers update is root cause - just a hunch.

    Below is crash analysis of July 23rd.

    ==================================================
    Dump File : 072313-13681-01.dmp
    Crash Time : 23-Jul-13 2:34:48 PM
    Bug Check String : BAD_POOL_HEADER
    Bug Check Code : 0x00000019
    Parameter 1 : 0x00000020
    Parameter 2 : 0x87521490
    Parameter 3 : 0x87521cd0
    Parameter 4 : 0x09080004
    Caused By Driver : ntkrnlpa.exe
    Caused By Address : ntkrnlpa.exe+120c6b
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18147 (win7sp1_gdr.130505-1534)
    Processor : 32-bit
    Crash Address : ntkrnlpa.exe+120c6b
    Stack Address 1 : ntkrnlpa.exe+222a29
    Stack Address 2 : ntkrnlpa.exe+2227ce
    Stack Address 3 : ntkrnlpa.exe+781e0
    Computer Name :
    Full Path : C:\Windows\Minidump\072313-13681-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 164,632
    Dump File Time : 23-Jul-13 2:36:22 PM
    ==================================================

    On July 24th, I updated some drives using Windows Update tool. Namely:

    1. Service Pack 2 for Microsoft Office 2010 Language Pack (KB2687449) 32-Bit Edition
    2. Lenovo - Other hardware - Lenovo PM Device
    3. Intel Corporation - Display - Mobile Intel(R) 4 Series Express Chipset Family
    4. Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    5. Definition Update for Windows Defender - KB915597 (Definition 1.155.565.0)
    6. Lenovo - LCD, Other hardware - ThinkPad Display 1280x800

    All of them were successfully installed. No BSOD's on this day.

    On July 25th, other BSOD:

    ==================================================
    Dump File : 072513-13696-01.dmp
    Crash Time : 25-Jul-13 12:04:30 PM
    Bug Check String : BAD_POOL_HEADER
    Bug Check Code : 0x00000019
    Parameter 1 : 0x00000020
    Parameter 2 : 0x86294548
    Parameter 3 : 0x86294eb0
    Parameter 4 : 0x092d0004
    Caused By Driver : ntkrnlpa.exe
    Caused By Address : ntkrnlpa.exe+120c6b
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18147 (win7sp1_gdr.130505-1534)
    Processor : 32-bit
    Crash Address : ntkrnlpa.exe+120c6b
    Stack Address 1 : ntkrnlpa.exe+8bd6d
    Stack Address 2 : ntkrnlpa.exe+94f7d
    Stack Address 3 : Ntfs.sys+acd36
    Computer Name :
    Full Path : C:\Windows\Minidump\072513-13696-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 165,736
    Dump File Time : 25-Jul-13 12:05:59 PM
    ==================================================

    And Finally, on July 26th, another one:

    ==================================================
    Dump File : 072613-15475-01.dmp
    Crash Time : 26-Jul-13 2:16:25 PM
    Bug Check String : BAD_POOL_CALLER
    Bug Check Code : 0x000000c2
    Parameter 1 : 0x00000007
    Parameter 2 : 0x0000109b
    Parameter 3 : 0x8a142150
    Parameter 4 : 0x876ecbe8
    Caused By Driver : halmacpi.dll
    Caused By Address : halmacpi.dll+392d
    File Description : Hardware Abstraction Layer DLL
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor : 32-bit
    Crash Address : ntkrnlpa.exe+120c6b
    Stack Address 1 : ntkrnlpa.exe+121a76
    Stack Address 2 : fltmgr.sys+2e8c
    Stack Address 3 : fltmgr.sys+9ed7
    Computer Name :
    Full Path : C:\Windows\Minidump\072613-15475-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 164,592
    Dump File Time : 26-Jul-13 2:17:40 PM
    ==================================================

    I have no idea what is going on. I could use Windows restore tool to a previous date, but I am not convinced the update I did is the root cause.

    Any ideas to troubleshoot this problem? Appreciate any input.

    Cheers,
    Last edited by mapex19; 27 Jul 2013 at 10:03. Reason: Zip file attached.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    MSINFO32:
    Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
    Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
    Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

    systeminfo:
    Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.

    Post this report as well:
      My Computer


  3. Posts : 1
    Windows 7 Ultimate x32
       #3

    my pc get bosd


    please help. i cannot sovle it after i install dotnes 4 on win 7 32bit
    I use main gigabyte - h61m-ds2 ,core i3, western gate hdd 250 gb, 2 kingmax ram of sticks each stick 2gb Attachment 285857
    thank all you first!
      My Computer


 

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