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Windows 7: Brand new Laptop with multiple BSOD

27 Jul 2013   #1
Mark65

Windows 7 Home Premium 64 Bit
 
 
Brand new Laptop with multiple BSOD

Hi Everyone
Apologies for first post being a cry for help, I have just bought a New Samsung Series 7 Gamer and am having a lot of BSOD 4 so far today, my desktops have never given me a problem but this is my first laptop, is possible for someone to help me fix these problems?, I have attached a rar file with the mini dumps in it and would greatly appreciate any advice you could give.
Thanks
Mark


My System SpecsSystem Spec
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27 Jul 2013   #2
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Hi Mark65, Welcome to the forums You will get excellent help here from our BSOD team to diagnose the problems you are having But I personnally think you should contact your retailer has this is a brand new laptop and you should not be experiencing BSODs
If you do not want to go down that route stay on the forums and 1of the experts will be along soon
My System SpecsSystem Spec
27 Jul 2013   #3
Mark65

Windows 7 Home Premium 64 Bit
 
 

Hi
I would sooner fix it as I got this 1400 laptop from Tesco for well under 500 ( mispriced I think), so would rather keep it lol, I don't get many bargains.
Thanks
My System SpecsSystem Spec
.

27 Jul 2013   #4
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Quote   Quote: Originally Posted by Mark65 View Post
Hi
I would sooner fix it as I got this 1400 laptop from Tesco for well under 500 ( mispriced I think), so would rather keep it lol, I don't get many bargains.
Thanks
OK Mark , Stay with us help will be along soon
My System SpecsSystem Spec
27 Jul 2013   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please 'Grab all' and upload a new zip:
Blue Screen of Death Posting Instructions
My System SpecsSystem Spec
28 Jul 2013   #6
Mark65

Windows 7 Home Premium 64 Bit
 
 

Hi koolkat77,
Thank you for your help , I have done as you asked and have attached the file.
Mark
My System SpecsSystem Spec
28 Jul 2013   #7
Mark65

Windows 7 Home Premium 64 Bit
 
 

Hi koolkat77,
Thank you for your help , I have done as you asked and have attached the file.
Mark
My System SpecsSystem Spec
28 Jul 2013   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Kaspersky is a frequent cause of BSOD's. Please remove it.

Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials - Microsoft Windows

Malwarebytes Free
  • Do not start the trial version of MalwareBytes
You may also take a look at:
Good & Free System Security Combination
Reduce items at start up:
Performing a Clean Startup in Windows 7

Add, or Remove Startup Programs in Windows 7
Your Antivirus software is basically whats just needed there.

Use the System File Checker tool and Run Disk Check:
Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors
Upload a screenshot using:
CrystalDiskInfo
For how to upload a screenshot or file, read here

Test your Hard Drive by running:
Hard Drive Diagnostic Procedure
-----------------------------------------------------
Be careful before you test your RAM as this could void your warranty. If that;s the case, I would advise what Pebbly has, take it to the vendor.

Test and Diagnose RAM Issues with Memtest86+:
RAM - Test with Memtest86+
Pay close attention to part 3 of the tutorial "If you have errors"
Tip   Tip
  • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.
My System SpecsSystem Spec
28 Jul 2013   #9
Mark65

Windows 7 Home Premium 64 Bit
 
 

Ok will try, not long paid 20 for Kaspersky, I thought it was the best, it had a Norton trial on before that.

Thanks
Mark
My System SpecsSystem Spec
28 Jul 2013   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

You can install KIS later, if it wasn't the cause of your problems.
My System SpecsSystem Spec
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 Brand new Laptop with multiple BSOD




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