Random BSOD's , ntoskrnl.exe


  1. Posts : 4
    Windows 7 Home Premium 64bit
       #1

    Random BSOD's , ntoskrnl.exe


    Hello, I'm relatively knew to this forum so I dont know what to really post except for the .dmp files and what "bluescreenview" says. here goes.
    Attached are .dmp files.
    According to bluescreenview, all of my BSODs (which is over 30) have involved ntoskrnl.exe with the bug check string on most of them being "APC_INDEX_MISMATCH".
    There are some misc. files being the causes of my BSOD's such as hal.dll with the bug check string as "DRIVER_POWER_STATE_FAILURE" which happened 2 hours ago.

    This is the log from the last BSOD
    072713-24913-01.dmp
    7/27/2013 9:55:27 PM
    DRIVER_POWER_STATE_FAILURE
    0x0000009f 00000000`00000004 00000000`00000258 fffffa80`06add040 fffff800`00ba2740 hal.dll
    hal.dll+29738
    Hardware Abstraction Layer DLL Microsoftฎ Windowsฎ Operating System Microsoft Corporation 6.1.7601.17514 (win7sp1_rtm.101119-1850) x64 ntoskrnl.exe+75c00 C:\Windows\Minidump\072713-24913-01.dmp 4 15 7601 301,778 7/27/2013 9:56:18 PM


    Please advise me on what to do. I'm tired of these BSOD's that happen so randomly.
      My Computer


  2. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #2

    i tried Driver verifier but it wouldn't even let me boot up windows. It sent me straight to startup repair, so i turned it off in safe mode. any other ideas?
      My Computer


  3. Posts : 15,026
    Windows 10 Home 64Bit
       #3

    Do not bump your thread with another post before 24 hours, high chances are that your thread will go unanswered.

    Avast! is a possible cause of BSOD's. Remove it.
    Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
    • Do not start the trial version of MalwareBytes

    You may also take a look at:

    Reduce items at start up:
    Your Antivirus software is basically whats just needed there.

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions). Please uninstall Daemon Tools.
    Code:
    sptd.sys                    Sat Aug 20 10:34:53 2011 (4E4F396D)
    dtsoftbus01.sys             Thu Jan 13 14:27:08 2011 (4D2EB75C
    As an alternative, many people recommend the use of Total Mounter or Magic ISO

    If you are overclocking any hardware, stop and remove MSI software.

       Note
    Download and install Revo Uninstaller free from here:
    Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).


    Upload a screenshot using:
    For how to upload a screenshot or file, read here

    Test your Hard Drive by running:

    Use the System File Checker tool and Run Disk Check:

    BSOD SUMMARY:
    Code:
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    Debug session time: Sun Jul 28 10:55:27.707 2013 (UTC + 6:00)
    System Uptime: 0 days 1:44:12.893
    BugCheck 9F, {4, 258, fffffa8006add040, fffff80000ba2740}
    Probably caused by : ntkrnlmp.exe ( nt!PnpBugcheckPowerTimeout+76 )
    BUGCHECK_STR:  0x9F
    PROCESS_NAME:  System
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    Debug session time: Sun Jul 28 09:10:44.154 2013 (UTC + 6:00)
    System Uptime: 0 days 7:23:33.340
    BugCheck 1, {776b166a, 0, ffff, fffff8800d9bfca0}
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
    BUGCHECK_STR:  0x1
    PROCESS_NAME:  svchost.exe
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    Debug session time: Sat Jul 27 07:07:25.477 2013 (UTC + 6:00)
    System Uptime: 0 days 0:23:29.053
    BugCheck 1000007E, {ffffffffc0000005, fffff88008020e26, fffff880023356a8, fffff88002334f00}
    Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+22 )
    BUGCHECK_STR:  0x7E
    PROCESS_NAME:  System
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    Debug session time: Sat Jul 20 12:54:51.653 2013 (UTC + 6:00)
    System Uptime: 0 days 2:49:36.839
    BugCheck 1, {76d2166a, 0, ffff, fffff88003f3cca0}
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
    BUGCHECK_STR:  0x1
    PROCESS_NAME:  svchost.exe
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    Debug session time: Wed Jul 17 03:07:04.455 2013 (UTC + 6:00)
    System Uptime: 0 days 0:57:51.641
    BugCheck 1, {76ee186a, 0, ffff, fffff8800bb33ca0}
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
    BUGCHECK_STR:  0x1
    PROCESS_NAME:  SearchIndexer.
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    Debug session time: Wed Jul 17 02:08:30.094 2013 (UTC + 6:00)
    System Uptime: 0 days 1:18:04.280
    BugCheck 1, {76d6186a, 0, ffff, fffff8800a758ca0}
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
    BUGCHECK_STR:  0x1
    PROCESS_NAME:  SearchIndexer.
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    Debug session time: Tue Jul 16 07:20:59.908 2013 (UTC + 6:00)
    System Uptime: 0 days 3:42:41.094
    BugCheck 1, {76e2186a, 0, ffff, fffff8800c967ca0}
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
    BUGCHECK_STR:  0x1
    PROCESS_NAME:  SearchProtocol
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
      My Computer


  4. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #4

    so i did everything.
    installed superantispyware, MSE, MBAB combined with the free security combination
    uninstalled daemon tools and avast, sptd.sys
    tested harddrive (western digital), ran disk check, and SFC , all passed.
    hopefully this has fixed my BSOD problem,
    will update if a BSOD occurs again.
    Thanks so much koolkat77
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    Good luck.
      My Computer


  6. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    Hey koolkat, so today i got another BSOD, with ntoskrnl.exe being one of the causes, the other being USBSTOR.SYS. The cause of the BSOD was (as stated by BlueScreenView) "PAGE_FAULT_IN_NONPAGED_AREA"
    I have uploaded the latest minidump files
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #7

    Can you upload the snips of crystal disk info as requested.

    Monitor hardware temperature with system monitoring software like Speccy or HWMonitor:


    Upload a screenshot with either HWmonitor or Summary tab of Speccy.
    • For how to upload a screenshot or file, read here


    Test and Diagnose RAM Issues with Memtest86+:
    Pay close attention to part 3 of the tutorial "If you have errors"
       Tip
    • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.
      My Computer


 

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