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Windows 7: BSOD soon after boot. Dump files attached.

08 Aug 2013   #11


It has 1 chip, so I swapped slots and got BSOD.

New chip ordered.

My System SpecsSystem Spec
08 Aug 2013   #12

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Let us know how it is running with the replacement RAM :)
My System SpecsSystem Spec
12 Aug 2013   #13


Hmm. just put the new chip in and it's still BSOD.

What's my next step?
My System SpecsSystem Spec

12 Aug 2013   #14

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Upload it? May be some new results are available there.
My System SpecsSystem Spec
18 Aug 2013   #15


Here's the latest dump files.

Any ideas?
My System SpecsSystem Spec
18 Aug 2013   #16

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

It is the exactly same BSOD continuing.
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff98121142698, 0, fffff8800142d460, 5}

Could not read faulting driver name
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : Ntfs.sys ( Ntfs!memcpy+250 )

Followup: MachineOwner
A deeper search indicates that Atheros AR5B97 Wireless Network Adapter driver is failing.
fffff880`0486daf8  fffff880`05975eeaUnable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
And the driver is truly old.
fffff880`05879000 fffff880`05b1f000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Tue May 24 12:54:19 2011 (4DDB5D23)
    CheckSum:         002A98B1
    ImageSize:        002A6000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Drivers for Atheros AR5B97 and Windows 7 ... the latest version is
Version:, Release: 2013-05-27. Follow Driver Install - Device Manager to install the driver.

Also, some predominant Ntfs errors are also there.
fffff880`0486cf38 fffff880`014b95a8 Ntfs!memcpy+0x250
fffff880`0486cf40 fffff880`014b9740 Ntfs!NtfsRestartInsertSimpleRoot+0x50
fffff880`0486cf80 fffff880`014dda2f Ntfs!InsertSimpleRoot+0xb8
fffff880`0486d050 fffff880`01494d3b Ntfs!AddToIndex+0xcf
fffff880`0486d0d0 fffff880`014b0da5 Ntfs!NtOfsAddRecords+0x167
fffff880`0486d2b0 fffff880`014e1520 Ntfs!GetSecurityIdFromSecurityDescriptorUnsafe+0x1fd
fffff880`0486d360 fffff880`01490532 Ntfs!NtfsCacheSharedSecurityByDescriptor+0xa0
fffff880`0486d3b0 fffff880`014a85ed Ntfs! ?? ::NNGAKEGL::`string'+0x11530
fffff880`0486d430 fffff880`0143bb0c Ntfs!NtfsUpdateFcbInfoFromDisk+0x4fe
fffff880`0486d580 fffff880`01506592 Ntfs!NtfsInitializeDirectory+0x254
fffff880`0486d690 fffff880`015003fa Ntfs!NtfsInitializeExtendDirectory+0x3d6
fffff880`0486d850 fffff880`0149b80d Ntfs!NtfsMountVolume+0x1691
fffff880`0486db90 fffff880`01422985 Ntfs!NtfsCommonFileSystemControl+0x59
fffff880`0486dbd0 00000000`00000000 Ntfs!NtfsFspDispatch+0x2ad
Seatool for dos: SeaTools | Seagate download
  • Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
When all is done, upload your MSINFO32.nfo file so that we can check some further things.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
Also, let us know the results.

My System SpecsSystem Spec
21 Aug 2013   #17


I'm having real trouble here. I'm trying to update the Atheros driver and I'm getting BSOD before I get chance to finish the task.

On the BSOD, the bottom line states that it is NTFS.sys causing the error. Should we concentrate on that or on trying to update the driver?
My System SpecsSystem Spec
21 Aug 2013   #18


Where I am now:

Started in safe mode and removed the Atheros device and drivers from the device manager. Windows attempts and fails to install the driver on reboot. Still BSOD in normal mode - now running Seatools, long test.
My System SpecsSystem Spec
21 Aug 2013   #19

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

OK ... let us know the result.
Windows may not auto-configure the driver at restart if it is not available via windows update. In that case you have to need to install the driver manually following Driver Install - Device Manager.
My System SpecsSystem Spec
10 Sep 2013   #20


I haven't been able to get the laptop running long enough to run the msinfo32, so did it in safe mode.

Hope that's OK.

It's attached here.
My System SpecsSystem Spec

 BSOD soon after boot. Dump files attached.

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