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Windows 7: BSOD soon after boot. Dump files attached.

10 Sep 2013   #21
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Have you followed this steps?
Quote:
Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
If not, do it now. Do it in safe mode if you want. Then, if is causing any more BSOD, Post it following the Blue Screen of Death (BSOD) Posting Instructions.


My System SpecsSystem Spec
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10 Sep 2013   #22
CaptainSEO

 
 

Oops, I forgot to remove it from Control Panel. Doing that now...
My System SpecsSystem Spec
10 Sep 2013   #23
CaptainSEO

 
 

Here we are. Followed the instructions this time.

File is "MSINFO32 - 3.zip"
My System SpecsSystem Spec
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10 Sep 2013   #24
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Now it looks good.
Code:
Name    Standard AHCI 1.0 Serial ATA Controller
Driver    c:\windows\system32\drivers\msahci.sys (6.1.7601.17514, 30.38 KB (31,104 bytes), 21/11/2010 03:23)
How it is running now?
My System SpecsSystem Spec
10 Sep 2013   #25
CaptainSEO

 
 

BSOD still. Dump files attached.
My System SpecsSystem Spec
10 Sep 2013   #26
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

All those BSODs are stop 0x50, caused by Ntsf.sys; as always.

Get the latest BIOS update, Version 1.30 dated 2012/11/13 from Packard Bell's website.

Test the HDD using the WD Data Lifeguard.

Test your RAM modules for possible errors, for one more time.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Scan the system for possible virus infection with the following programs.
If all the tests are well passed and the BSODs are still happening, opt for a Clean Reinstall - Factory OEM Windows 7 .
My System SpecsSystem Spec
12 Sep 2013   #27
CaptainSEO

 
 

All tests passed, so opted for clean install.

Getting BSOD whilst installing, install goes as expected, then when Windows is finalising the install, BSOD!

Where do we go next?
My System SpecsSystem Spec
12 Sep 2013   #28
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Disc check = passed.
Memtest = passed
Virus = clean
Clean install = done
And still BSODs occur.

Its tough to blame the motherboard in remote assistance, but it appears that there is no other way than changing the motherboard.
My System SpecsSystem Spec
12 Sep 2013   #29
CaptainSEO

 
 

Ok - how do I find the exact motherboard?
My System SpecsSystem Spec
12 Sep 2013   #30
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by CaptainSEO View Post
Ok - how do I find the exact motherboard?
Difficult to say. Better you contract a Packard Bell service center near to you; as your license is OEM and it is tagged to the motherboard.
My System SpecsSystem Spec
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 BSOD soon after boot. Dump files attached.




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