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Windows 7: BSOD after restart after installing Norton Internet Security 2013

29 Jul 2013   #1

Windows 7 Home Premium 64bit
BSOD after restart after installing Norton Internet Security 2013

So this is what happened exactly:

I've re-installed windows 7 several times. Usually I install windows 7 > run windows update until there's nothing to update > install latest audio/graphics drivers > install Anti Virus

I always restart after installing Norton Internet Security 2013 since after it patches it closes down my audio process but fails to restart it properly. So I selected restart, walked away to grab a cup of coffee. Returning I log in and then get a message that Windows unexpectedly shut down. The weirdest thing happened apparently in the 1 minute I walked out of the room. I went to go check and windows generated a dmp file. Could someone check it and please tell me what happened? The last thing I remember when I walked out of the room was windows shut down screen, I did not actually see a BSOD but windows is reporting that there was one in the error message that popped out.

Please and thank you.

My System SpecsSystem Spec
29 Jul 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit

Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility

I would think the first step to try would be to uninstall Norton as it can cause BSOD's.

Norton Removal Tool

As an alternative, please download and install:

Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

Note   Note
Once downloaded, update and run a full system scan

Then monitor the situation.


My System SpecsSystem Spec

 BSOD after restart after installing Norton Internet Security 2013

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