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Windows 7: BSOD - Stuck in Endless Startup Repair Loop

29 Jul 2013   #1

Windows 7 x64
BSOD - Stuck in Endless Startup Repair Loop

I had updated my Avira Antivirus on my Windows 7 PC yesterday and the PC has stuck on an endless Startup Repair loop since then. I couldnt get into Safe Mode without getting a BSOD then reboot which I could not use the SF Diagnostic Tool to create a BSOD post. Also, there are times that I could boot to the desktop in Safe Mode but then, the PC BSOD instantly and reboot again.

At the same time, I had tried the startup repair infinite loop recovery on SF and it still couldnt fix the BSOD. Thanks for the rather useful guide though. :)

I had run chkdsk and window's build in memtest tool, and it seemed like there isnt any issue with my hardware. No bad sectors found with chkdsk and a normal memtest results seemed to be fine.

I had also done a System Restore which didnt help the situation.

I tried to disable the BSOD auto reboot and here are the technical information found on the screen:
***STOP: 0x0000007e (0xFFFFFFFFC0000005,0xFFFFF80003A0A000, 0xFFFFF880009A90D8, 0xFFFFF88009A8940)

In addition to that I had also seen errors like BAD_POOL_HEADER and PAGE_FAULT_IN_NONPAGED_AREA during some of the BSOD reboots.

Could this be a virus or trojan in the system? Or Avira messed up my system's startup? Or an impending HDD/RAM failure?

Information about my PC:
Asus G73JH A2 laptop
Windows 7 Home Premium x64
Intel i7 720QM 1.6GHz
8GB 1333 MHz DDR3
2x Seagate Momentus XT (This hard drive comes with a 4GB SSD for caching. A fairly notorious hard disk as it has quite a few issues surrounding it)
AMD Radeon 5870 Mobility 1GB

I do apologise that the information that i have provided isnt sufficient but I do appreciate if anyone could assist me in solving this issue. I have other PC lying around which can be used to extract other data if needed.

My System SpecsSystem Spec
29 Jul 2013   #2

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit

Cheesenium welcome to SevenForums

warning   Warning
You will need a USB FLASH DRIVE

Tip   Tip
Download the Tool from a non infected PC

Farbar Recovery Scan Tool

Choose one that goes with your OS bit version . Save the file to a USB Flash drive

32-bit Version OS Farbar Recovery Scan Tool

64-Bit Version OS Farbar Recovery Scan Tool x64

Note   Note
Click the button and right-click Computer .Select Properties . Look for System Type: which will say 32-bit Operating System or 64-bit Operating System

Plug the flash drive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select Repair Your Computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:
Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

On the System Recovery Options menu you will get the following options:
  • Startup Repair
  • System Restore
  • Windows Complete PC Restore
  • Windows Memory Diagnostic Tool
  • Command Prompt

Select Command Prompt

In the command window type X:\FRST.exe (for x64 bit version type X:\FRST64.exe) and press Enter

Note   Note
Replace letter X with the drive letter of your flash drive.

Tip   Tip
Type the commands below to see what your letter is for the USB drive and press ENTER after each command

List volume
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file

Upload the FRST.txt file

Note   Note
FRST.txt file will be inside the root of the USB Flash Drive
My System SpecsSystem Spec
29 Jul 2013   #3

Windows 7 x64

Here is the FRST.txt on PasteBin: Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 30-07-2013 01 -

It is a fairly lengthy file so I think its better to put it on

Please let me i know if you need any other files. Thank you for your help. :)
My System SpecsSystem Spec

29 Jul 2013   #4

Windows 7 x64

Also, on top of that, I had 3 complete system lockup last week with Error 11 (Event ID: 11 Source: Disk). I ran a chkdsk /f /r after, then the problem went away after that. I suspected it could be a bad sector.

The current BSOD experienced seemed to appeared after my Avira antivirus update.
My System SpecsSystem Spec
29 Jul 2013   #5

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit

Open Notepad . Inside Notepad paste the highlighted text inside notepad

HKLM\...\Run: [Setwallpaper] - c:\programdata\SetWallpaper.cmd [x]
HKLM\...\RunOnce: [*Restore] - C:\Windows\system32\rstrui.exe /RUNONCE [296960 2009-07-13] (Microsoft Corporation)
HKU\Lau Chee Keong\...\Run: [Steam] - "D:\Program Files\Steam\steam.exe" -silent [x]
HKU\Lau Chee Keong\...\Run: [Akamai NetSession Interface] - "C:\Users\Lau Chee Keong\AppData\Local\Akamai\netsession_win.exe" [x]
S3 DAUpdaterSvc; d:\program files\steam\steamapps\common\dragon age origins\bin_ship\DAUpdaterSvc.Service.exe [x]
S2 HiPatchService; D:\Program Files (x86)\Hi-Rez Studios\HiPatchService.exe [x]
S2 VMAuthdService; G:\VMWare\vmware-authd.exe [x]

Click on File ====> Save As

File Name : Fixlist.txt

Save as type : All Files

Location : USB Flash Drive

Click on the [Save] button .

Open the FRST tool again inside System Recovery and click on the [Fix] button . Once complete it will create a new log called Fixlog.txt . Upload the new log created in your reply . It should be inside the usb drive .

Fixlog.txt will be inside the USB drive
Try to login .
My System SpecsSystem Spec
30 Jul 2013   #6

Windows 7 x64

Alright ran the FRST tool again and this is what I got:

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 30-07-2013 01
Ran by SYSTEM at 2013-07-30 14:27:21 Run:1
Running from H:\
Boot Mode: Recovery

HKLM\Software\Microsoft\Windows\CurrentVersion\Run\\Setwallpaper => Value deleted successfully.
HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnce\\*Restore => Value deleted successfully.
HKU\Lau Chee Keong\Software\Microsoft\Windows\CurrentVersion\Run\\Steam => Value deleted successfully.
HKU\Lau Chee Keong\Software\Microsoft\Windows\CurrentVersion\Run\\Akamai NetSession Interface => Value deleted successfully.
DAUpdaterSvc => Service deleted successfully.
HiPatchService => Service deleted successfully.
VMAuthdService => Service deleted successfully.
C:\ProgramData\hash.dat => Moved successfully.

==== End of Fixlog ====
Then, i tried to login after the fix being applied. After the windows loading screen, I got another BAD_POOL_HEADER BSOD with following details:

*** STOP: 0x00000019 (0x00000000000000003, 0xFFFFF8A0004E06D0, 0x0000000000000000, oxFFFFF8A0004E06D0)

Error code is slightly different from previous.

I'll attempt to run the following again as google keep pointing me towards these suggestions:
1. Check the disk error using chkdks /r command.
2. Scan the system file using sfc /scannow command.
3. Use Memory Diagnostic utility to check memory.

a) Reboot computer, keep pressing F8, choose "Repair Your Computer" when startup menu appear.
b) Click "Next" and type user password if prompt, click next.
c) Press the Tab key on the keyboard to highlight "Windows Memory Diagnostic" and press the Enter key.
My System SpecsSystem Spec
30 Jul 2013   #7

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit

Can you login to windows ?
My System SpecsSystem Spec
30 Jul 2013   #8

Windows 7 x64

Quote   Quote: Originally Posted by VistaKing View Post
Can you login to windows ?
I still having BSOD at Windows 7 Load Screen that has the Windows logo and a black background.

Even understand Safe Mode, my system either BSOD or lockup when Win 7 is loading BMLoad.sys file.
My System SpecsSystem Spec
30 Jul 2013   #9

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit

Take a look at the link below

RAM - Test with Memtest86+

Take a look at part 3 if you get any errors

Run SFC /scannow at boot
SFC /SCANNOW : Run in Command Prompt at Boot
My System SpecsSystem Spec
30 Jul 2013   #10

Windows 7 x64

After I ran SFC, I got "Windows Resource Protection did not find any integrity violations".

Just to confirm, do I really need a Win 7 disc or a Repair disc to run SFC? I only login to the current window's installation's Startup Repair and ran the commands which is it sufficient?

I'll perform the memtest 86+ now with all 4 RAM sticks. Lets hope we'll be able to find something.
My System SpecsSystem Spec

 BSOD - Stuck in Endless Startup Repair Loop

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