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Windows 7: BSOD with repeated 0X00000124 errors

30 Jul 2013   #1

Microsoft Windows 7 Professional 64-bit Service Pack 1
BSOD with repeated 0X00000124 errors

Can't seem to identify any pattern to it the machine just crashes often after several hours of use. Then will restart first time and run for 7eral more hours. Occasionally I do get 2 or more crashes back to back but this is the exception rather than the rule.

Zip File attached.

Thanks in advance!

One thing though my gut feeling is that it's the graphics card. My PC is about 1y old and I went to clean it, it was very dusty inside even inside the slots where the Graphics card sits. I cleaned it as best I can and this has drastically reduced the number of crashes I am experiencing. However they still occur often enough to be annoying. Unfortunately I don't have a spare graphics card to test this theory properly.

My System SpecsSystem Spec
30 Jul 2013   #2
x BlueRobot


BugCheck 124, {0, fffffa800d53f028, be200000, 5110a}

Probably caused by : GenuineIntel
0: kd> !errrec fffffa800d53f028
Common Platform Error Record @ fffffa800d53f028
Record Id     : 01ce8b99aea652e4
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 7/28/2013 19:02:52 (UTC)
Flags         : 0x00000000

Section 0     : Processor Generic
Descriptor    @ fffffa800d53f0a8
Section       @ fffffa800d53f180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 2
CPU Version   : 0x00000000000206a7
Processor ID  : 0x0000000000000000

Section 1     : x86/x64 Processor Specific
Descriptor    @ fffffa800d53f0f0
Section       @ fffffa800d53f240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : a7 06 02 00 00 08 10 00 - bf e3 9a 1f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa800d53f240

Section 2     : x86/x64 MCA
Descriptor    @ fffffa800d53f138
Section       @ fffffa800d53f2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : GCACHEL2_ERR_ERR (Proc 0 Bank 8)
  Status      : 0xbe2000000005110a
  Address     : 0x000000020b330fc0
  Misc.       : 0x000000d080004086
There appears to be a generic error within the Level 2 cache, therefore I would suggest running some CPU tests:Enable "Round off checking" before the test (see first post below tutorial).

Run the Small FFTs, Large FFT's and Blend Test for a few hours each.

Note: Do not let the temperature exceed 80*C, immediately stop the test if this temperature is reached.

Update BIOS (if possible):

0: kd> !sysinfo machineid
Machine ID Information [From Smbios 2.6, DMIVersion 38, Size=3562]
BiosMajorRelease = 4
BiosMinorRelease = 6
BiosVendor = American Megatrends Inc.
BiosVersion = 0606
BiosReleaseDate = 06/27/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
SystemFamily = To be filled by O.E.M.
SystemVersion = System Version
SystemSKU = To be filled by O.E.M.
BaseBoardManufacturer = ASUSTeK Computer INC.
BaseBoardProduct = P8Z68-V
BaseBoardVersion = Rev 1.xx
Check for any potential BIOS updates for your motherboard, which can often resolve many hardware issues, please ensure you update with the BIOS directly intended for your motherboard, otherwise you could completely corrupt your BIOS and make the motherboard unusable.


Start Menu\Programs\Norton
Start Menu\Programs\Norton 360
Norton is known to cause BSODs with Windows 7, please remove the program completely with the Norton Removal Tool, and then install and run full scans with these free and proven alternatives which work best with Windows 7, due to their compatibility and lightweight nature on system resources.

Install and perform full scans with:
information   Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:
My System SpecsSystem Spec
30 Jul 2013   #3

Microsoft Windows 7 Professional 64-bit Service Pack 1

Thanks x BlueRobot. I started with the CPU stress test. Immediately the test started the temperature as measured by "speccy" climbed from 46 to about 85 it seemed to be stabilising there, but I stopped the test as per your advice.
My System SpecsSystem Spec

30 Jul 2013   #4
x BlueRobot


Okay, remove the side panel and then attempt to run the test again.
My System SpecsSystem Spec
30 Jul 2013   #5

Microsoft Windows 7 Professional 64-bit Service Pack 1

Grrr still overheating took longer to climb above 80 and settled around 82 but still running too hot.
My System SpecsSystem Spec
30 Jul 2013   #6
x BlueRobot


What's the condition of all the fans? Are they still working correctly? Have you tried removing both panels?
My System SpecsSystem Spec
30 Jul 2013   #7

Microsoft Windows 7 Professional 64-bit Service Pack 1

That's both panels removed although the size of the plate that the motherboard is attached to, makes the removal of the second panel a little redundant.
But it's removed anyways.

The fan on the PSU and the fans on the case are turning.

As I look at them now (not heavy CPU load) they appear to be turning quite slowly (will they speed up under load?)

Don't think I've really examined the fans before so the current speed may be perfectly normal. But relative to the fan on my desk it seems rather sedate.

I just tested it under load and the fans don't react at all?
My System SpecsSystem Spec
30 Jul 2013   #8
x BlueRobot


The fans should speed up when under load, and how does the test run now?
My System SpecsSystem Spec
30 Jul 2013   #9

Microsoft Windows 7 Professional 64-bit Service Pack 1

The ambient temperature is lower but basically it still creeps up to 85 (at which point I turn it off).

Takes longer now than it did earlier but it still gets there!

Fans remain at the same sedate pace throughout.
My System SpecsSystem Spec
31 Jul 2013   #10
x BlueRobot


Okay, let's try the Intel tests, they're much shorter but supposedly more intensive, so hopefully the test will complete before the temperature increased too high:
My System SpecsSystem Spec

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