BSOD/Random Restarts Playing Smite/browsing


  1. Posts : 3
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    BSOD/Random Restarts Playing Smite/browsing


    Hello, I just bought a Cyberpower PC a few months ago and I have been having issues with randoms restarts and Blue screens. It mostly occurs when I am playing Smite. I have tried various "fixes" but have had no luck.

    Thanks! Jordan.
    Last edited by Jordanraine; 30 Jul 2013 at 20:54. Reason: Did not add dump file
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Your recent BSODs are stop 0x124; which is supposed to be a hardware error. So at that point Driver verifier is not needed. Disable it, following the option two of the tutorial: Driver Verifier - Enable and Disable

    Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

    • Double click to open it.
    • Click this button only:
    • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

    Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

    1. Click on the Start button
    2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    3. Select the “Startup” tab.
    4. Deselect all items other than the antivirus.
    5. Apply > OK
    6. Accept then restart.

    Uninstall Trend Micro. You have MSE installed, and that is enough. Multiple security programs are not a good idea, they clash, and causes issues including BSODs. Use Microsoft Security Essentials as your antivirus (which you already have) with windows inbuilt firewall, and free MBAM as the on demand scanner.
    Download, install and update those, and then run full system scans with both of them, one by one.

    Now, check for some hardware elements.

    Test your RAM modules for possible errors.
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight.

    Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark

    Stress test the CPU.
    Hardware - Stress Test With Prime95

    Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

    Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
    eXtreme Power Supply Calculator
    At least 30% extra is good. Also let us know the wattage of your PSU.

    Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
    How To Clear CMOS (Reset BIOS)

    Let us know the results.
    _______________________________________________________________________________
    BSOD ANALYSIS:
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa8008bb3038, 0, 0}
    
    Probably caused by : AuthenticAMD
    
    Followup: MachineOwner
    ---------
    
    2: kd> !sysinfo machineid
    sysinfo: could not find necessary interfaces.
    sysinfo: note that mssmbios.sys must be loaded (XPSP2+).
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8008bb3038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_AuthenticAMD
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`031bd5b0 fffff800`034cfca9 : fffffa80`08bb3010 fffffa80`06766660 fffffa80`61656857 00000000`00000609 : nt!WheapCreateLiveTriageDump+0x6c
    fffff880`031bdad0 fffff800`033b0e87 : fffffa80`08bb3010 fffff800`0342a2d8 fffffa80`06766660 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
    fffff880`031bdb00 fffff800`03318285 : fffff800`0348bae0 00000000`00000001 fffffa80`08be9160 fffffa80`06766660 : nt!WheapProcessWorkQueueItem+0x57
    fffff880`031bdb40 fffff800`0328e251 : fffff880`01101e00 fffff800`03318260 fffffa80`06766600 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
    fffff880`031bdb70 fffff800`03522ede : 00000000`00000000 fffffa80`06766660 00000000`00000080 fffffa80`0673f9e0 : nt!ExpWorkerThread+0x111
    fffff880`031bdc00 fffff800`03275906 : fffff880`02fd7180 fffffa80`06766660 fffff880`02fe1fc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`031bdc40 00000000`00000000 : fffff880`031be000 fffff880`031b8000 fffff880`031bcb90 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: AuthenticAMD
    
    IMAGE_NAME:  AuthenticAMD
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE_PRV
    
    BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE_PRV
    
    Followup: MachineOwner
    ---------
    
    2: kd> !errrec fffffa8008bb3038
    ===============================================================================
    Common Platform Error Record @ fffffa8008bb3038
    -------------------------------------------------------------------------------
    Record Id     : 01ce8b2124f1630b
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 7/27/2013 23:29:40 (UTC)
    Flags         : 0x00000002 PreviousError
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8008bb30b8
    Section       @ fffffa8008bb3190
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Generic
    Flags         : 0x00
    Level         : 3
    CPU Version   : 0x0000000000600f12
    Processor ID  : 0x0000000000000000
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8008bb3100
    Section       @ fffffa8008bb3250
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : 12 0f 60 00 00 08 04 00 - 0b 22 98 1e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ fffffa8008bb3250
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8008bb3148
    Section       @ fffffa8008bb32d0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : DCACHELG_WR_ERR (Proc 0 Bank 4)
      Status      : 0xf300000000190127
      My Computer


  3. Posts : 3
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    Problem was solved by updating my BIOS. Thank you though i did run through all those test!
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Its good to know :)
      My Computer


  5. Posts : 3
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    Hope that this helps anyone else having the same problem. Just try updating the BIOS!
      My Computer


 

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