Random BSOD on start-up, normal usage and playing games


  1. Posts : 4
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    Random BSOD on start-up, normal usage and playing games


    Sometimes after 10pm my computer starts freezing up with BSODs. It could be on startup, surfing web or starting a game. Error 0x000000c4 I think. Any advice will be welcomed.

    Driver Verifier is off.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    I would suggest you to uninstall MagicISO /MagicDisc, as the SCSI Adapter installed by it causes startup time BSODs.

    No code has to be inserted here.

    The nature of the BSODs caused by it that it takes place before you get into the desktop. So the crash dumps are not completely recorded. All of your Last day's BSOD dumps are incomplete.

    Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

    1. Click on the Start button
    2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    3. Select the “Startup” tab.
    4. Deselect all items other than the antivirus.
    5. Apply > OK
    6. Accept then restart.

    Got one crash dump readable. It indicates to a driver bug.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    A device driver attempting to corrupt the system has been caught.  This is
    because the driver was specified in the registry as being suspect (by the
    administrator) and the kernel has enabled substantial checking of this driver.
    If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
    be among the most commonly seen crashes.
    Arguments:
    Arg1: 0000000000000091, A driver switched stacks using a method that is not supported by
        the operating system. The only supported way to extend a kernel
        mode stack is by using KeExpandKernelStackAndCallout.
    Arg2: 0000000000000002
    Arg3: fffff80003416cc0
    Arg4: 0000000000000000
    And the buggy driver is the display driver.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C4, {91, 2, fffff80003416cc0, 0}
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+1b775d )
    
    Followup: MachineOwner
    ---------
    The driver version is .....
    Code:
    fffff880`04821000 fffff880`052c8000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Fri Jan 18 18:52:15 2013 (50F94C87)
        CheckSum:         00A92B69
        ImageSize:        00AA7000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    We know that the particular version is buggy, we have noticed it to behave in the same way many a times. Install the 314.22 WHQL only.

    • Uninstall All nvidia items in Control Panel > Programs and features
      • 3D Vision Control Driver
      • 3D Vision Driver
      • Graphics Driver
      • HD Audio Driver
      • PhysX
      • nvidia Update

      (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
    • Now follow Drivers - Clean Left over Files after Uninstalling
    • Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:


    Let us know the results.
    ________________________________________________________________________________
    BSOD ANALYSIS:
    Code:
    .........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C4, {91, 2, fffff80003416cc0, 0}
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+1b775d )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    A device driver attempting to corrupt the system has been caught.  This is
    because the driver was specified in the registry as being suspect (by the
    administrator) and the kernel has enabled substantial checking of this driver.
    If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
    be among the most commonly seen crashes.
    Arguments:
    Arg1: 0000000000000091, A driver switched stacks using a method that is not supported by
        the operating system. The only supported way to extend a kernel
        mode stack is by using KeExpandKernelStackAndCallout.
    Arg2: 0000000000000002
    Arg3: fffff80003416cc0
    Arg4: 0000000000000000
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0xc4_91
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0
    
    LAST_CONTROL_TRANSFER:  from fffff800032e44ea to fffff8000328dc00
    
    STACK_TEXT:  
    fffff800`00b97008 fffff800`032e44ea : 00000000`000000c4 00000000`00000091 00000000`00000002 fffff800`03416cc0 : nt!KeBugCheckEx
    fffff800`00b97010 fffff800`03332605 : fffffa80`05d10000 00000000`00040120 fffff800`00000003 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x4884
    fffff800`00b97050 fffff800`0335071d : fffff800`00b97000 fffff800`00b9d000 00000000`00000000 fffff800`00b9c9a0 : nt!RtlEnoughStackSpaceForStackCapture+0x15
    fffff800`00b97080 fffff800`033515bb : 00000000`00000001 fffff800`00b97100 00000000`00000000 fffff800`00b9c9a0 : nt!RtlWalkFrameChain+0x4d
    fffff800`00b970b0 fffff880`049d875d : 00000000`00000000 fffff800`00b97140 fffffa80`04835000 00000000`00040120 : nt!RtlCaptureStackBackTrace+0x4b
    fffff800`00b970e0 00000000`00000000 : fffff800`00b97140 fffffa80`04835000 00000000`00040120 fffff800`00b97160 : nvlddmkm+0x1b775d
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nvlddmkm+1b775d
    fffff880`049d875d ??              ???
    
    SYMBOL_STACK_INDEX:  5
    
    SYMBOL_NAME:  nvlddmkm+1b775d
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  50f94c87
    
    FAILURE_BUCKET_ID:  X64_0xc4_91_nvlddmkm+1b775d
    
    BUCKET_ID:  X64_0xc4_91_nvlddmkm+1b775d
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`04821000 fffff880`052c8000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Fri Jan 18 18:52:15 2013 (50F94C87)
        CheckSum:         00A92B69
        ImageSize:        00AA7000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    0: kd> !verifier
    fffff8000345bac0: Unable to get verifier list.
      My Computer


  3. Posts : 4
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    Hi Arc,

    Thanks a lot of your help and clear instructions. MagicDisc is uninstalled.

    While using Driver Sweeper to remove the nVidia drivers, Avast reported finding it a rootkit - unfortunately I didn't have the presence of mind to grab its name before deleting it. After a clean installation of the 314.22 WHQL driver, and re-booting, it has no BSOD (...yet).

    Just a clarification - before this I tried installing the latest driver (320.49), though I didn't use Drive Sweeper beforehand - I keep getting "Display driver WHQL 320.49 has crashed and recovered." even for mundane tasks (launching Chrome, for one) Is it because that driver is buggy too?

    Once more, thanks!
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    extrakun said:
    Hi Arc,

    Thanks a lot of your help and clear instructions. MagicDisc is uninstalled.

    While using Driver Sweeper to remove the nVidia drivers, Avast reported finding it a rootkit - unfortunately I didn't have the presence of mind to grab its name before deleting it. After a clean installation of the 314.22 WHQL driver, and re-booting, it has no BSOD (...yet).
    OMG! Is it? Scan the system for possible virus infection with Anti-rootkit utility TDSSKiller

    extrakun said:
    Just a clarification - before this I tried installing the latest driver (320.49), though I didn't use Drive Sweeper beforehand - I keep getting "Display driver WHQL 320.49 has crashed and recovered." even for mundane tasks (launching Chrome, for one) Is it because that driver is buggy too?

    Once more, thanks!
    You should have mentioned this point earlier :)
    It happens for a few of reasons, and a buggy driver is one of those. Observe densely if it is happening the same with the 314.22 driver too. If it happens, report us back. We will take some more steps to determine the reasons behind it.

    320.49 WHQL has a mixed response. It runs too buggy for somebody, but runs very smooth for some of them. In my computer it runs nice, but in my friends computer it locks the mouse pointer every now and then.
      My Computer


  5. Posts : 4
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    Hi Arc,

    Thanks, and yah I should have reported me trying 320.49. I was just trying an ways to get my computer working again.

    The anti-rootkill utility report comes back clean; I believe that Avast had removed it. Somehow my nVidia driver was infested with one, I think. Right now I have been using my computer for the whole day without BSOD.

    Once more, really grateful for your help!
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    You are welcome mate :)
    Waiting for your further response about how your computer is running :) But give it s time.
      My Computer


  7. Posts : 4
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #7

    Hi there,

    Not a BSOD (but likely related), my graphics card driver just crashed and came back with the error that says "just crashed and recovered." Was just surfing the web in Chrome when that happens.

    Should I start a new thread in another forum, or just migrate this thread?
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    I guess you are running 314.22 WHQL? At first, make it sure.

    If so, try another driver version. 320.18 WHQL (well, that's not a good one, but it is to do to confirm that the error is coming out of multiple versions of display driver or not).

    Let us know the result.
      My Computer


 

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