BSOD 0x0000000a Using Firefox Nuendo


  1. Posts : 30
    Windows 7 Ultimate x64
       #1

    BSOD 0x0000000a Using Firefox Nuendo


    Hello,

    Getting BSODs at random times and not sure what is the culprit. It does seem to be memory related. GPU is at 76 degrees. Fan is operational. Included are the dumps!

    Your insight is appreciated.

    jv

    FILE BELOW IS INCOMPLETE
    Last edited by jvamos; 15 Aug 2013 at 09:16. Reason: correction
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Please 'Grab all' and upload a new zip:
      My Computer


  3. Posts : 30
    Windows 7 Ultimate x64
    Thread Starter
       #3

    New dump file


    I did not realize the dxdiag file was not present.

    Sorry

    Josh
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4
      My Computer


  5. Posts : 30
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Windows Token Manager


    I am using a program to restore a previous activation. It might be the reason there is an issue. How do you pore over these things?

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-T44DR-8D96R-DDX8H
    Windows Product Key Hash: DeDDlWGqYaRTKi3mCnqtNKFIqjU=
    Windows Product ID: 00426-OEM-9154277-13599
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {E61255FE-DACE-4F1B-B7D4-5638381FE589}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130708-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E61255FE-DACE-4F1B-B7D4-5638381FE589}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DDX8H</PKey><PID>00426-OEM-9154277-13599</PID><PIDType>3</PIDType><SID>S-1-5-21-2941636704-2778538986-612919538</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP45T-DS3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F3</Version><SMBIOSVersion major="2" minor="4"/><Date>20080922000000.000000+000</Date></BIOS><HWID>BD043107018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00182-542-713599-02-1033-7601.0000-2132013
    Installation ID: 013224147291912156677433478844651441667912245504405746
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: DDX8H
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 8/15/2013 12:05:20 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:29:2013 03:37
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: QAAAAAEABAABAAEAAQAGAAAAAwABAAEA6GH01s9tqn/iXxq9mLKounzsWjWVazVpqU+aiCrPKCuEJ7R1QMtMWA==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			GBT   		GBTUACPI
      FACP			GBT   		GBTUACPI
      HPET			GBT   		GBTUACPI
      MCFG			GBT   		GBTUACPI
      SSDT			PmRef		CpuPm
    Josh
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Thanks for the reports.

    Can you please follow the steps on this link?
      My Computer


  7. Posts : 30
    Windows 7 Ultimate x64
    Thread Starter
       #7

    Thanks


    I forgot about that. Explains a lot with my RME FireFace being the source of the crashes as the legacy driver is recommended.

    THANKS
      My Computer


  8. Posts : 30
    Windows 7 Ultimate x64
    Thread Starter
       #8

    Thanks for your help. Could you please identify in the reports where you found the issue. This was really efficient.
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #9

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck A, {1c00736, 2, 0, fffff80002c16806}
    Probably caused by : 1394ohci.sys ( 1394ohci!IsochTx::Release+18d )
    Followup: MachineOwner
    ---------
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: 0000000001c00736, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
     bit 0 : value 0 = read operation, 1 = write operation
     bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff80002c16806, address which referenced memory
    Debugging Details:
    ------------------
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f08100
    GetUlongFromAddress: unable to read from fffff80002f081c0
     0000000001c00736 Nonpaged pool
    CURRENT_IRQL:  2
    FAULTING_IP: 
    hal!HalPutScatterGatherList+b6
    fffff800`02c16806 8b6f2c          mov     ebp,dword ptr [rdi+2Ch]
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  Nuendo6.exe
    TRAP_FRAME:  fffff8800830b760 -- (.trap 0xfffff8800830b760)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000001
    rdx=0000000000000fff rsi=0000000000000000 rdi=0000000000000000
    rip=fffff80002c16806 rsp=fffff8800830b8f0 rbp=00000000000006c0
     r8=fffffa800ad9b600  r9=00000000000006c0 r10=000000000000000e
    r11=fffffa80050ebb34 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na po nc
    hal!HalPutScatterGatherList+0xb6:
    fffff800`02c16806 8b6f2c          mov     ebp,dword ptr [rdi+2Ch] ds:00000000`0000002c=????????
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from fffff80002cd01a9 to fffff80002cd0c00
    STACK_TEXT:  
    fffff880`0830b618 fffff800`02cd01a9 : 00000000`0000000a 00000000`01c00736 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`0830b620 fffff800`02ccee20 : 00000000`00000202 fffff800`02cd621a fffffa80`0aa82b10 fffffa80`0ad8b350 : nt!KiBugCheckDispatch+0x69
    fffff880`0830b760 fffff800`02c16806 : fffffa80`0ad8b350 00000000`000006c0 00000000`000000c0 fffffa80`0b0b21f0 : nt!KiPageFault+0x260
    fffff880`0830b8f0 fffff880`00e8368f : fffffa80`0ad8b400 00000000`00000000 fffffa80`0ad8b380 00000000`000007ff : hal!HalPutScatterGatherList+0xb6
    fffff880`0830b950 fffff880`00e82831 : fffffa80`0ad8b410 fffffa80`0ad8b478 fffffa80`0ad8b650 fffffa80`0ad8b650 : Wdf01000!FxDmaScatterGatherTransaction::ReleaseResources+0x3f
    fffff880`0830b980 fffff880`00e83448 : fffffa80`0ad8b410 00000000`00000000 00000000`00000005 fffff800`02cc438c : Wdf01000!FxDmaTransactionBase::Dispose+0xd5
    fffff880`0830b9d0 fffff880`00e4476f : fffffa80`0ad8b410 00000000`00000000 00000000`00000005 fffff800`02c3ec60 : Wdf01000!FxDmaScatterGatherTransaction::Dispose+0x1c
    fffff880`0830ba00 fffff880`00e44a74 : fffffa80`0ad8b410 00000000`00000000 00000000`00000000 fffff800`02c15700 : Wdf01000!FxObject::DisposeChildrenWorker+0x20b
    fffff880`0830ba80 fffff880`00e4499b : fffffa80`0ad8b410 00000000`00000000 00000000`00000000 fffff800`02e01514 : Wdf01000!FxObject::PerformDisposingDisposeChildrenLocked+0xbc
    fffff880`0830baf0 fffff880`00e44742 : fffffa80`0a95e400 00000000`00000000 fffffa80`0ad8b410 fffffa80`0a95e400 : Wdf01000!FxObject::PerformEarlyDisposeWorkerAndUnlock+0xfb
    fffff880`0830bb60 fffff880`00e4a92e : fffffa80`0a95e400 00000000`00000000 0000057f`f56a1b00 fffffa80`05195c01 : Wdf01000!FxObject::DisposeChildrenWorker+0x1de
    fffff880`0830bbe0 fffff880`00e4a828 : fffffa80`0a95e400 00000000`00000000 00000000`00000000 00000000`00000000 : Wdf01000!FxObject::DeleteWorkerAndUnlock+0xe2
    fffff880`0830bc40 fffff880`00e4c727 : fffffa80`0a95e400 00000000`00000000 0000057f`f56a1bf8 fffffa80`050e7010 : Wdf01000!FxObject::DeleteObject+0x1a8
    fffff880`0830bca0 fffff880`0581e645 : fffffa80`0a95e400 fffffa80`0448d2a0 0000057f`f53c1188 0000057f`f56a1bf8 : Wdf01000!imp_WdfObjectDelete+0x153
    fffff880`0830bd00 fffff880`05816a5d : 00000000`00000000 0000057f`f53c1188 fffffa80`050e6d90 fffffa80`0587f5e0 : 1394ohci!IsochTx::Release+0x18d
    fffff880`0830bd70 fffff880`058160a9 : 0000057f`f53c1188 fffff880`0830be70 00000000`00000028 00000000`0022021d : 1394ohci!Isoch::HandleIsochFreeResources+0xe9
    fffff880`0830bdc0 fffff880`00e3f042 : fffffa80`0ac3ee70 fffffa80`050e7010 fffff880`0830be70 fffffa80`050e7010 : 1394ohci!Isoch::WdfEvtIoInternalDeviceControl+0x161
    fffff880`0830be30 fffff880`00e3e42f : fffffa80`050e6900 fffffa80`00000000 fffffa80`050e69e0 fffffa80`050e69e0 : Wdf01000!FxIoQueue::DispatchRequestToDriver+0x542
    fffff880`0830beb0 fffff880`00e42e12 : fffffa80`050e7010 00000000`00000000 00000000`00000000 fffffa80`050e69e0 : Wdf01000!FxIoQueue::DispatchEvents+0x66f
    fffff880`0830bf30 fffff880`00ebc142 : fffffa80`050e6900 fffffa80`050ee8d0 fffff880`0830bfb0 fffffa80`0ac3ef90 : Wdf01000!FxIoQueue::QueueRequestFromForward+0x23e
    fffff880`0830bf80 fffff880`00ebc42a : fffffa80`0ac3ee00 00000000`00001008 fffffa80`050ee8d0 00000000`00000000 : Wdf01000!FxIoQueue::ForwardRequestWorker+0x112
    fffff880`0830bff0 fffff880`00e9fe3f : fffffa80`0ac3ee70 00000000`00001008 00000000`09b2c368 0000057f`faf11728 : Wdf01000!FxIoQueue::ForwardRequest+0x46
    fffff880`0830c020 fffff880`058128c4 : fffffa80`050e69e0 0000057f`f53c1188 fffffa80`0ac3ee70 fffffa80`050eec80 : Wdf01000!imp_WdfRequestForwardToIoQueue+0x1d7
    fffff880`0830c090 fffff880`05812605 : 0000057f`f53c1188 fffff880`0830c190 00000000`00000028 fffffa80`050eec80 : 1394ohci!Dispatch::DispatchIrbRequest+0xa8
    fffff880`0830c0e0 fffff880`00e3f042 : fffffa80`0ac3ee70 fffffa80`050e7010 fffff880`0830c190 fffffa80`050e7010 : 1394ohci!Dispatch::WdfEvtIoInternalDeviceControl+0x131
    fffff880`0830c150 fffff880`00e3e42f : fffffa80`050ee800 fffff880`00000000 fffffa80`050ee8d0 00000000`00000001 : Wdf01000!FxIoQueue::DispatchRequestToDriver+0x542
    fffff880`0830c1d0 fffff880`00e49fbb : fffffa80`050e7010 fffffa80`0ac3ee00 00000000`00000000 fffffa80`0ac3ee70 : Wdf01000!FxIoQueue::DispatchEvents+0x66f
    fffff880`0830c250 fffff880`00e4330a : fffffa80`050e7000 fffffa80`0ac3ee70 fffffa80`03e70610 fffff880`0830c330 : Wdf01000!FxIoQueue::QueueRequest+0x2ab
    fffff880`0830c2c0 fffff880`00e429da : fffffa80`0ac3ee70 fffffa80`03e70610 fffff880`0830c400 fffffa80`03e70610 : Wdf01000!FxPkgIo::Dispatch+0x4da
    fffff880`0830c330 fffff880`00e42aa6 : fffffa80`03e70610 fffff880`0830c400 fffffa80`050558d0 fffff880`0830c3d0 : Wdf01000!FxDevice::Dispatch+0x19a
    fffff880`0830c370 fffff880`00e41e8f : fffffa80`0a9dd4f0 fffff880`0830c400 fffffa80`09a1a6e0 00000000`00000000 : Wdf01000!FxDevice::DispatchWithLock+0xa6
    fffff880`0830c3b0 fffff880`05810178 : fffffa80`050e7190 fffffa80`0a9dd4f0 fffffa80`09a1a6e0 fffff880`00e435c2 : Wdf01000!imp_WdfRequestSend+0x3fb
    fffff880`0830c440 fffff880`058103af : fffffa80`0587f5e0 0000057f`f5622b08 0000057f`f5622b08 fffff880`0830c550 : 1394ohci!ChildDevice::DispatchIrbRequest+0x60
    fffff880`0830c490 fffff880`0580f289 : 0000057f`f5622b08 fffff880`0830c580 00000000`00000028 fffffa80`09a20fc0 : 1394ohci!ChildDevice::HandleIrbRequest+0x1db
    fffff880`0830c4d0 fffff880`00e3f042 : fffffa80`0a9dd4f0 fffffa80`050e7010 fffff880`0830c580 fffffa80`050e7010 : 1394ohci!ChildDevice::WdfEvtIoInternalDeviceControl+0x141
    fffff880`0830c540 fffff880`00e3e42f : fffffa80`09a1a900 fffffa80`00000000 fffffa80`09a1a910 fffffa80`09a20f18 : Wdf01000!FxIoQueue::DispatchRequestToDriver+0x542
    fffff880`0830c5c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Wdf01000!FxIoQueue::DispatchEvents+0x66f
    
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    1394ohci!IsochTx::Release+18d
    fffff880`0581e645 488b0dc45a0100  mov     rcx,qword ptr [1394ohci!WPP_GLOBAL_Control (fffff880`05834110)]
    SYMBOL_STACK_INDEX:  e
    SYMBOL_NAME:  1394ohci!IsochTx::Release+18d
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: 1394ohci
    IMAGE_NAME:  1394ohci.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7a6a8
    FAILURE_BUCKET_ID:  X64_0xA_1394ohci!IsochTx::Release+18d
    BUCKET_ID:  X64_0xA_1394ohci!IsochTx::Release+18d
    Followup: MachineOwner
    ---------
    3: kd> lmvm 1394ohci
    start             end                 module name
    fffff880`05800000 fffff880`0583e000   1394ohci   (pdb symbols)          c:\symbols\1394OHCI.pdb\39D04E6E457F4C9E8001D7FAF62CDBE51\1394OHCI.pdb
        Loaded symbol image file: 1394ohci.sys
        Mapped memory image file: c:\symbols\1394ohci.sys\4CE7A6A83e000\1394ohci.sys
        Image path: \SystemRoot\system32\DRIVERS\1394ohci.sys
        Image name: 1394ohci.sys
        Timestamp:        Sat Nov 20 16:44:56 2010 (4CE7A6A8)
        CheckSum:         0003B054
        ImageSize:        0003E000
        File version:     6.1.7601.17514
        Product version:  6.1.7601.17514
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        3.7 Driver
        File date:        00000000.00000000
        Translations:     0409.04b0
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     1394ohci.sys
        OriginalFilename: 1394ohci.sys
        ProductVersion:   6.1.7601.17514
        FileVersion:      6.1.7601.17514 (win7sp1_rtm.101119-1850)
        FileDescription:  1394 OpenHCI Driver
        LegalCopyright:   © Microsoft Corporation. All rights reserved.
      My Computer


 

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