BSOD Ntoskrnl.exe, tcpip.sys

odie147 · 02 Aug 2013

My PC's been blue screening every hour or so and I'm not too sure why. I've attached my crash dumps, if someone could help it would be greatly appreciated!

Arc · 02 Aug 2013

The BSOD is caused by Intel(R) 82583V Gigabit Network Connection driver.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {8, 2, 0, fffff880016465b3}

*** WARNING: Unable to verify timestamp for e1q62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1q62x64.sys
Probably caused by : e1q62x64.sys ( e1q62x64+239e9 )

Followup: MachineOwner
---------

And the driver is old.

Code:

fffff880`11000000 fffff880`1104c000   e1q62x64 T (no symbols)           
    Loaded symbol image file: e1q62x64.sys
    Image path: \SystemRoot\system32\DRIVERS\e1q62x64.sys
    Image name: e1q62x64.sys
    Timestamp:        Fri Jul 09 03:37:00 2010 (4C364C04)
    CheckSum:         000506D5
    ImageSize:        0004C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from https://downloadcenter.intel.com/default.aspx

Let us know the results.

odie147 · 03 Aug 2013

Hello! About an hour after I posted this thread I decided to do some research and from this I discovered what tcpip.sys was responsible for and decided that it was a good idea to update the Intel ethernet drivers after this I encountered no BSODs. The ones I had downloaded previously were from the motherboard's manufacture website, this had taught me the lesson of always getting up to date drivers.

Thank you very much for your help.

Arc · 03 Aug 2013

You are welcome mate.
For any further issue, let us know.