BSOD when sleeping, BCCode 9f

ninelion · 03 Aug 2013

Hey guys, my computer keeps blue screening whenever I put it to sleep. Well, it actually looks like it's going to sleep, but then when it wakes up I'm told that a blue screen occurred.

I know a lot of people have this problem, but to my understanding, there are a variety of origins. Please help me solve this problem!

Code:

Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7601.2.1.0.768.3
  Locale ID:	1033

Additional information about the problem:
  BCCode:	9f
  BCP1:	0000000000000003
  BCP2:	FFFFFA80045B7A10
  BCP3:	FFFFF8000460C3D8
  BCP4:	FFFFFA800A5A9010
  OS Version:	6_1_7601
  Service Pack:	1_0
  Product:	768_1

Files that help describe the problem:
  C:\Windows\Minidump\080313-25240-01.dmp
  C:\Users\Joe\AppData\Local\Temp\WER-361781-0.sysdata.xml

Thanks in advance.

koolkat77 · 03 Aug 2013

Norton is a frequent cause of BSOD's.

Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Help protect your PC with Microsoft Security Essentials

Malwarebytes Free

Do not start the trial version of MalwareBytes

You may also take a look at:

Good & Free System Security Combination

Make scans with -

TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US

Online Virus Scanner Eset

-----------------------------------------

Reduce items at start up:

Performing a Clean Startup in Windows 7

Add, or Remove Startup Programs in Windows 7

Your Antivirus software is basically whats just needed there.

Use the System File Checker tool and Run Disk Check:

Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors

Upload a screenshot using:

CrystalDiskInfo

For how to upload a screenshot or file, read here

Test your Hard Drive by running:

Hard Drive Diagnostic Procedure

Monitor hardware temperature with system monitoring software like Speccy or HWMonitor:

Piriform - Speccy

CPUID - HWMonitor

-----------------------------------------

BSOD BUGCHECK SUMMARY

Code:

Debug session time: Sun Aug  4 08:21:05.967 2013 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 1:06:56.544
*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
Probably caused by : bcmwl664.sys
BugCheck 9F, {3, fffffa80045b7a10, fffff8000460c3d8, fffffa800a5a9010}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Bugcheck code 0000009F
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_bcmwl664.sys
BiosVersion = F.12
BiosReleaseDate = 09/03/2012
SystemManufacturer = Hewlett-Packard
SystemProductName = HP ENVY 6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sat Aug  3 15:14:05.470 2013 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:54:55.047
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa80045aea10, fffff8000460c3d8, fffffa80093d1010}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Bugcheck code 0000009F
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_bcmwl664_IMAGE_pci.sys
BiosVersion = F.12
BiosReleaseDate = 09/03/2012
SystemManufacturer = Hewlett-Packard
SystemProductName = HP ENVY 6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Fri Aug  2 19:35:04.166 2013 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 2:14:14.742
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa80045b8060, fffff80000b9c3d8, fffffa800b386010}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Bugcheck code 0000009F
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_bcmwl664_IMAGE_pci.sys
BiosVersion = F.12
BiosReleaseDate = 09/03/2012
SystemManufacturer = Hewlett-Packard
SystemProductName = HP ENVY 6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Fri Aug  2 14:19:21.483 2013 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 8:10:42.059
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa80045ba060, fffff80000b9c3d8, fffffa800979fbd0}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Bugcheck code 0000009F
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_bcmwl664_IMAGE_pci.sys
BiosVersion = F.12
BiosReleaseDate = 09/03/2012
SystemManufacturer = Hewlett-Packard
SystemProductName = HP ENVY 6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``