BSOD - whocrashed points to cdd.dll and kernel

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  1. Posts : 3,056
    Windows 10
       #31

    I starting to believe its a faulty motherboard.
    I'll ask for help with this one, I hope it will come soon enough.
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #32

    James all that dump stuff is way over my head but try these


    http://www.superantispyware.com/

    http://www.malwarebytes.org/products/malwarebytes_free/(do again)

    http://www.bleepingcomputer.com/download/adwcleaner/download from bleeping computer

    then try the two rootkits from here Free Malware Removal Tools

    Have you another machine to try that RAM in? and have you tried swapping the original stuff out for some basic RAM sticks?

    Two more things you can do is
    this PSU - Jump Start

    and
    https://www.sevenforums.com/vip/257690-psu-how-test.html#post2130086

    Please DO NOT try to disassemble the device yourself.
    One final thing correct volts DO NOT mean correct current think of it like a car battery that has the correct volts showing but no charge (current / amps) enough to swing it over and give you ignition as well.
      My Computer


  3. Posts : 31
    Win7 Home Premium 64bit 6.1.7601 Service Pack 1
    Thread Starter
       #33

    I am still looking for a solution. I opened msinfo32 and ran a search for "atk" of which there are 2 entries. The ACPI utility software and an error report showing this:
    8/20/2013 12:01 AM Windows Error Reporting Fault bucket , type 0
Event Name: PnPDriverNotFound
Response: Not available
Cab Id: 0

Problem signature:
P1: x64
P2: ACPI\ATK0110
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Temp\DMID93E.tmp.log.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_7b90e53f6497da 36d01d2c8167badd7549330a6_cab_0624d94d

Analysis symbol: 
Rechecking for solution: 0
Report Id: 987df072-092b-11e3-8c48-f8ea401abb06
Report Status: 6
    I should be running the updated version (ATK0110 driver for WindowsXP/Vista/Win7 32&64-bit from Drivers and Download (M4A77TD PRO) [Official Site - Main Page]). From this same site I downloaded and installed the latest version of "ASUS AMD Cool&Quiet utility V 2.18.01 for Windows XP/XP 64bit/Vista 32bit/Vista 64bit/7 32bit/7 64bit" as well.

    It seems like the main problems are when the computer goes into sleep mode now it won't come back out and I have to manually reset which seems bad for the computer to have to do all the time. I am considering removing power saving options so it won't go to sleep mode but I don't want to have to shut down my computer every time I need to go do something else for a while...
      My Computer


  4. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #34

    James I noticed you are downloading the AMD stuff that is for the power options?? Have you seen this? How to enable AMD Cool'n'Quiet Feature ? - YouTube I know it is an XP on a MSI board but might be of help.

    I looked in here too don't know if you have or not Search Drivers and Downloads under all chipsets and processors.

    Now it might not be of any consequence but maybe the NVidia drivers are messing with the AMD stuff??
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #35

    Hello jamestcoop.

    Can you post following the Blue Screen of Death (BSOD) Posting Instructions for one more time?
      My Computer


  6. Posts : 31
    Win7 Home Premium 64bit 6.1.7601 Service Pack 1
    Thread Starter
       #36

    Thank you all for the help! I know we can figure this out (hopefully without me spending hundreds on a new mobo/etc).

    I downloaded and ran (in series) each of the programs from:
    SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
    and
    http://www.malwarebytes.org/products...bytes_free/(do again)
    and
    http://www.bleepingcomputer.com/down...eaner/download from bleeping computer

    With limited success. The first (superanti) noticed a few ad tracking cookies which were quarantined/removed without issue. The other 2 programs brought up nothing doing full scans (not quick scans).

    Your link to Kaspersky confuses me (here Free Malware Removal Tools) as I can only see 1 rootkit (PMaxKiller arrowdownload [ZIP, 101 KB],[EXE, 117 KB] 1.0.1 Rootkit.Win32.PMax) but this says Win32 and I am running 64bit. Does that matter or should I just use the 32 version? Is there another rootkit on this site I am missing?

    I am very wary of hacking the hardware to try the PSU jump start as you linked. The computer is on right now so obviously the PSU does turn on. What would doing the jump start prove other than that the PSU powers up?

    The other PSU link (PSU - How to Test) is in a VIP section which I don't have access to whether logged in or not so I don't know what is on this page, sorry.

    I appear to have the current version of AMD Cool'n'Quiet installed and working. I rebooted to the bios settings and it is enabled.

    Arc, I don't know if my previous dump files will help (here https://www.sevenforums.com/attachmen...iles080613.zip and here https://www.sevenforums.com/attachmen...idumpfiles.zip and here https://www.sevenforums.com/attachmen...amestcoop4.zip and most recently here https://www.sevenforums.com/attachmen...op08202013.zip).

    I've also attached a new as of right now SFDiagnostics zip file.

    Thanks again everyone!
    Last edited by jamestcoop; 12 Sep 2013 at 20:56.
      My Computer


  7. Posts : 31
    Win7 Home Premium 64bit 6.1.7601 Service Pack 1
    Thread Starter
       #37

    ICit2lol said:
    James I noticed you are downloading the AMD stuff that is for the power options?? Have you seen this? How to enable AMD Cool'n'Quiet Feature ? - YouTube I know it is an XP on a MSI board but might be of help.

    I looked in here too don't know if you have or not Search Drivers and Downloads under all chipsets and processors.

    Now it might not be of any consequence but maybe the NVidia drivers are messing with the AMD stuff??
    This has got me thinking. The motherboard is an ASUS M4A77TD Pro (here M4A77TD PRO - Motherboards - ASUS) and the original graphics card it came with is a Gigabyte GV-R435OC-512I (here GIGABYTE - Graphics Card - ATI - PCI Express Solution - Radeon HD 4000 series - GV-R435OC-512I). I installed (about 8 months ago) a new graphics card the Nvidia GTX GeForce 550 Ti (official site here GeForce GTX 550 Ti | GeForce).

    Now I have since reformatted the SSD about 3 times and reinstalled Windows 7 so there shouldn't be any lingering AMD (old graphics card) driver or other software still on my system. Is that right or will drivers persist over a format and reinstall of the OS?

    I didn't have any problems for 6-7 months using the new Nvidia graphics card until about a month ago now.

    The system seems stable while in use but the main problems now are getting it to turn on at all or return from sleep mode...
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #38

    Mate I am also framing the same idea that YoYo suggested, but as a last try ... do two things.

    For an undetermined stop 0xA, let us concentrate on the virus scanner at first, and next the other drivers.

    Uninstall Avast using Avast Uninstall Utility. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
    Download, install and update those, and then run full system scans with both of them, one by one (Just for safety reason; no expecting any virus to be caught).

    And after that, enable Driver Verifier to monitor the drivers.
    Driver Verifier - Enable and Disable
    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

       Information
    Why Driver Verifier:
    It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

    How Can we know that DV is enabled:
    It will make the system bit of slow, laggy.

       Warning
    Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

    If there is no points, make a System Restore Point manually before enabling DV.

       Tip



    Let us know the results, with the subsequent crash dumps, if any.
    Last edited by Arc; 20 Aug 2013 at 15:10.
      My Computer


  9. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #39

    James look down the listings and you need the TDSS Killer that is the main rootkit .exe:)
      My Computer


  10. Posts : 31
    Win7 Home Premium 64bit 6.1.7601 Service Pack 1
    Thread Starter
       #40

    Ok ICit2lol I downloaded and ran TDSSKiller and it didn't find any issues.

    My luck today has been pretty good; no blue screens. I am currently running an old graphics driver (version 311.06) which was updated by windows updates after my last format and reinstall of Win7.

    When I previously attempted to update to the newer version of this driver here Drivers | GeForce (I tried both 314.22 and 320.49) I was getting regular blue screens.

    I am wary to update to the newer drivers (326.80 is in Beta and was just released today).

    I am going to give it a couple days on the older driver. I will let you all know if I still am having issues.
      My Computer


 
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