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Windows 7: Computer Freezes/Locks at welcome screen or desktop

13 Aug 2013   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Make it sure that the PSU is working properly. If it is failing to supply adequate power, all those may happen.

Also dismantle the PC. Clean the inside. Clean all the fan grills, air vents so that it can blow the hot air out effectively. Demove/re-seat all the ports ... SATA, power, RAM, GPU. Clean the edges of SATA and power cables and RAMs.

Seatool for dos: SeaTools | Seagate download
  • Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark


My System SpecsSystem Spec
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13 Aug 2013   #12
dewviking

Windows 7 Ultimate 64bit
 
 

I am not sure how to test the PSU for proper functionality. Do you mean by using some type of volt meter?

The PC is clean, side door is open, all wires/connections/terminals are clean and properly secured, and all fans (5x 120mm Antec Tricool) are on the hi setting.

Seatool ended with a "pass" rating (see below)

The Furmark program ran for about 1hr and 15min (burn in mode) when I ended it (see below)

Just to cover my bases, I have replaced the HD Sata Cable.

The ram was tested with Memtest86+ overnight for at least 10 passes per stick, with no errors at the time (late last month when the freezes started occuring)
My System SpecsSystem Spec
14 Aug 2013   #13
x BlueRobot

 

Boot into the BIOS, and then post the values for the 3.3V, 5V and 12V rails.

Have you performed a scan with Windows Defender Offline and Anti-rootkit utility TDSSKiller?
My System SpecsSystem Spec
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14 Aug 2013   #14
dewviking

Windows 7 Ultimate 64bit
 
 

TDSS killer found nothing suspicious. Windows Defender was unable to locate anything during the quick or full system scan.

My bios shows the following voltages:
Vcore ~ 1.484V
DDR3 1.5v ~ 1.484V
+3.3V ~ 3.344V
+12V ~ 12.112V

I did not see a 5V rail in the bios
My System SpecsSystem Spec
15 Aug 2013   #15
x BlueRobot

 

Okay good, and your voltages seem fine to me :)

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:
information   Information
My System SpecsSystem Spec
15 Aug 2013   #16
dewviking

Windows 7 Ultimate 64bit
 
 

I hope this is good news - the computer produced a BSOD almost immediately after loading the desktop. Please find the crash files attached.
My System SpecsSystem Spec
16 Aug 2013   #17
x BlueRobot

 

Code:
BugCheck C9, {228, fffff8800775b5c0, fffff98016c2ac60, 0}

Unable to load image \SystemRoot\system32\drivers\danew.sys, Win32 error 0n2
*** ERROR: Module load completed but symbols could not be loaded for danew.sys
Probably caused by : danew.sys ( danew+5c0 )
The Pending field was set for the current IRP, however, the driver did not mark the IRP as pending, which can cause the operating system to hang.

Code:
4: kd> !irp fffff98016c2ac60
Irp is active with 10 stacks 8 is current (= 0xfffff98016c2af28)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0 10 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  f, 0]   0 10 fffffa800f7c9050 00000000 fffff8000335feb0-fffff98016c2ae98    
	      fffffa800f7c9050: Could not read device object or _DEVICE_OBJECT not found
	nt!IovpInternalCompletionTrap
			Args: 00000000 00000000 00000000 00000000
 [  f, 0]   0 10 fffff9800fd96e00 00000000 fffff8000335feb0-fffff98016c2aee0    
	      fffff9800fd96e00: Could not read device object or _DEVICE_OBJECT not found
	nt!IovpInternalCompletionTrap
			Args: 00000000 00000000 00000000 00000000
 [  f, 0]   0 10 fffff98016cd4e00 00000000 fffff8800775b5c0-fffff98016c20f10    
	      fffff98016cd4e00: Could not read device object or _DEVICE_OBJECT not found
	danew
			Args: 00000000 00000000 00000000 00000000
>[  f, 0]   0 e0 fffff98016c20dc0 00000000 fffff8000335feb0-fffff98016c2af70 Success Error Cancel 
	      fffff98016c20dc0: Could not read device object or _DEVICE_OBJECT not found
	nt!IovpInternalCompletionTrap
			Args: fffff98016fc6f60 00000000 00220003 00000000
 [  f, 0]   0 e0 fffff9800ac2ce00 00000000 fffff880077609c8-fffff98016fc6f60 Success Error Cancel 
	      fffff9800ac2ce00: Could not read device object or _DEVICE_OBJECT not found
	hidusb!HumReadCompletion
			Args: fffff98016fc6f60 00000000 00220003 00000000
 [  f, 0]   0 e0 fffff98016d64b30 00000000 fffff880047a69f8-fffff98016d64ca0 Success Error Cancel 
	      fffff98016d64b30: Could not read device object or _DEVICE_OBJECT not found
	HIDCLASS!HidpInterruptReadComplete
			Args: 00000008 00000000 000b000b 00000000

Code:
4: kd> lmvm danew
start             end                 module name
fffff880`0775b000 fffff880`0775df00   danew      (no symbols)           
    Loaded symbol image file: danew.sys
    Image path: \SystemRoot\system32\drivers\danew.sys
    Image name: danew.sys
    Timestamp:        Tue Mar 23 08:37:33 2010 (4BA87DCD)
    CheckSum:         0000D71C
    ImageSize:        00002F00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your DeathAdder Mouse driver seems to be causing problems, please update the driver from here - Razer Support
My System SpecsSystem Spec
18 Aug 2013   #18
dewviking

Windows 7 Ultimate 64bit
 
 

Thank you again for all the help on this issue Arc and BlueRobot. Updating the mouse drivers and removing CoreTemp have resolved the errors.
My System SpecsSystem Spec
18 Aug 2013   #19
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are welcome :)
And Kudos to my friend x BlueRobot
My System SpecsSystem Spec
18 Aug 2013   #20
x BlueRobot

 

Glad to be able to help, and thanks Archie :)
My System SpecsSystem Spec
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 Computer Freezes/Locks at welcome screen or desktop




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